Worth stay longer. I found the location, hotel ambience and services absolutely a delight. Views are fantastic and it’s worth starting for at least 3 days. Only challenge was about getting veg indian food and chef balbeersingh from india came as saviour. Must visit if you are visiting sri lanka
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Fantastic stay
Rated 5.0 by Saumil Shah . Family Traveller . May 31, 2024
It was a fantastic 2 days stay. Staff was very curtitous. Specially chef udaara. They specially prepared some nice vegetarian food and some desserts for us only
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Experiential architecture but property needs upgrade.
Rated 3.0 by Abhay Mangaldas . Solo Traveller . Apr 19, 2024
The property is spectacular as a bawa experience. Swimming pools are lovely. Spa was very good. The buffet restaurant was good and lively. However, the panorama room is very small and has no ‘panorama’. The suite is good size but a bit drab. The ala carte restaurant was below par. The manager who was polite insisted to charge us extra price for additional person than what was shown. Eventually he came down but with much reluctance. This is reason for ‘average’ and not ‘good’ rating. Overall, amazing property for architecture but needs upgrading.
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Nature inside
Rated 5.0 by Abhay Tandon . Family Traveller . Aug 10, 2023
Beautiful property, felt like living in the forest with comforts of a 5-star property. Excellent spread of food to cater to everyone’s palate. Overall a wonderful experience. Highly recommended
This was the worst possible location once can stay in. They gave us inferior room and charged us for panaromic room. When asked they checked my booking and told me it’s panaromic room. It’s in middle of nowhere and access for taxi was terrible. Food was terrible and overpriced. It was cold buffet served even at the starting of buffet. Only good thing was staff was very cordial and nice. Kindly avoid this
Stay at kandalama was exceptionally good and loved the hospitality of every staff starting from room cleaner to chef to chauffer. It felt so much like home and location, food, atmosphere just added so much to give it a feel good factor.
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Superb architecture
Rated 5.0 by Anurag Narreddy . Family Traveller . Nov 12, 2021
Sumptuous breakfast and dinner, all the safety standards top notch
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Short but beautiful safe stay
Rated 5.0 by Sheetal Singh . Solo Traveller . Mar 06, 2020
Loved the hotel, receptionist was very nice and professional and so was everyone at the hotel, smiles everywhere, would love to go back for long duration. Food was delicious and came quickly. Location is out of the world.
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The most beautiful hotel in Dambulla
Rated 5.0 by Dipty KG . Couple Traveller . Feb 11, 2020
The overall experience at Heritance was nothing short of magical. Right from check-in till the time we checked-out, their customer service is brilliant. It is one of the most beautiful properties I have stayed at and it is maintained very well. We had dinner and breakfast there and the spread was amazing. So many options and each of the dishes was very delicious. Will definitely go back again. What an experience. We totally enjoyed our stay.
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Must visit
Rated 5.0 by Niranjan Panjwani . Couple Traveller . Jan 27, 2020
Good service and food enjoyed so much.
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Restaurant and entry staff
Rated 4.0 by Sameer Dave . Family Traveller . Jan 20, 2020
We did not find choice of vegetarian food in the dinner buffet. For a luxury resort they must provide more options. Also on the 7th floor we were served wrong food and still charged for it, the captain did apologise but. The bell boys were rude when I asked them not to roll my luggage on the cobbled path way as it might break the baggage wheels, they angrily dumped my luggage. Generally, the other staff were very courteous.
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Good
Rated 4.0 by Gaurab Das Mahapatra . Couple Traveller . Jan 15, 2020
Awesome experience. A glimpse of Geoffrey Bawa in the built form.
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Amazing stay
Rated 5.0 by Trupti Sawant . Group Traveller . Dec 16, 2019
It was an pleasure staying in this property which is in the centre of the nature surrounding all over. The hospitality by the staff was overwhelming. Special thanks to Vipula Perera for special service and guidance.
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Good Stay
Rated 4.0 by babu r . Couple Traveller . Dec 16, 2019
Would have been good to have Al a carte instead of buffet as there was significant food wastage. Also some options for vegetarian. There were very few.
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A special experience
Rated 5.0 by Preston Hartwick . Couple Traveller . Dec 11, 2019
Heritance Kandalama exceeded our expectations for a comfortable stay with an exquisite view and luxurious atmosphere that was not too fancy or pretentious. The room had an incredible view and a highlight of the luxury room was the jacuzzi with picture window overlooking the lake. Another highlight was the infinity pool with breathtaking scenery. The hotel was built to enhance enjoyment of the natural surroundings and in this aspect it succeeds perfectly. The staff are friendly and eager to help with a smile. The only thing that did not live up to expectations was the food there was great variety but the quality was not equal to the quantity.
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Excellent Stay
Rated 5.0 by kamini shah . Couple Traveller . Nov 01, 2019
Food was good, place awesome, must visit
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Great location
Rated 5.0 by Tatsuhiko Nishi . Group Traveller . Oct 30, 2019
I am satisfied with hotel service. Especially the location is great. I would like to stay hotel again.
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Eco friendly resort
Rated 4.0 by shiraj patanwala . Family Traveller . Oct 30, 2019
The location is one of the best I have ever been. It's too close to nature; you can feel the purity of oxygen.
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Awesome location and excellent staff
Rated 5.0 by Jignya Mittal . Mar 29, 2019
We stayed for 2 nights. The view from the room was beautiful. Mornings were breath taking. Very efficiently run hotel and excellent service. The staff were always eager to help and very courteous and always with a smile on their face. The check in process was very smooth. Very efficiently run hotel and best serene location.
