Review Of Cinnamon Citadel Kandy

Wonderful stay

Rated 5.0 by Mythreyi Rajendran . Couple Traveller . Oct 31, 2024

We had a very nice time staying here ! the river view, swimming pool, ambience. Everything was too good ! staffs were very kind and polite

Good Stay

Rated 4.0 by Aditya Jain . Family Traveller . Jun 23, 2024

Property location is good and over all very comfortable stay. just there is nothing much to do in Kandy ! but property was good for a single night stay

Pleasant stay

Rated 5.0 by Lakshmanasamy Radakichenane . Group Traveller . May 31, 2024

Hotel is located on the shore of flowing river amid-st the mountains. Must visit for nature lovers. Good staffs

Great Stay 👍

Rated 5.0 by Snigdha Ghosh . Family Traveller . May 26, 2024

Very Beautiful Hotel with lovely scenic view...want to come back and stay for more days...just sit in the balcony and enjoy the view😍

Excellent Stay

Rated 5.0 by Saswati Barua Tarafdar . Couple Traveller . May 21, 2024

A lovely property beside the mahaweli river, trained established staff n very prompt to respond to your request. Great breakfast spread

Loved the stay

Rated 5.0 by Kailasam Venkatachalapathy . Family Traveller . May 02, 2024

Clean room and washrooms excellent buffet spread good location nice pool ala carte prices are expensive

Good Stay

Rated 4.0 by Pragyesh Gupta . Jan 04, 2024

It was a very nice hotel with very nice view. Only challenge was that it was 5 to 6 kms away from the kandy city so if you are booking uber the driver won't come

5 nights of bliss

Rated 5.0 by Vaibhav Sharma . Family Traveller . Dec 31, 2023

Cinnamon citadel is the right mix of comfort and quality. It’s situated next to mahaweli ganga and offers breathtaking views. We had a great time at the property. It’s also locate close to main kandy market and indian restaurant, however at night tuk tuk may charge exorbitant amount for a short distance back. The staff is very courteous and helpful. Great experience overall.

Poor Stay

Rated 2.0 by Misha Kapoor . Couple Traveller . Dec 25, 2023

The hotel was indeed something i will never ever book again. Substandard hotel in the guise of 4 star. Where do i start- 1) the food is so before average that for a vegetarian or was a nightmare. The fiber paneer tikka was so hard that i could break a spoon with it, in feedback at restaurant they did nothing- neither replaced and still charged me full for eating raw rice as the tikka was inedible. On checkout when i gave same feedback to reception- the staff was actually smiling and laughing & hardly interested in actually listening to feedback when they actually asked me. Irritates you even more with their non interested attitude 2) you are just a cattle class to them and will push you towards a buffet that was cooked hours back 3) the staff is untrained, and doesn't understand english much- i had to call 6 times to ask them which item they send in the snack platter is actually not veg! 4) basic things like a hair dryer not in room, you have to call them for every small amenity 5) it is a cheap hotel not worth more than 80 usd and they charged me more than 210 usd in the guise of the holiday season, felt cheated and looted 6) the staff at reception is such a turn off with their not interested attitude that i really want to cancel my future bookings with cinnamon during the trip 7) take my advice don't ever book this

Excellent Stay

Rated 5.0 by Yogendra Pal Singh . Dec 09, 2023

Location: excellent food: good services: good overall: good to excellent. Note: if got an opportunity will visit again. Images are personal cannot share.

Terrible Stay

Rated 1.0 by Paras Narvekar . Nov 16, 2023

Very very mediocre stay. Started off with checkin issues with the hotel where they couldn’t confirm my booking. After an hour of waiting was finally allocated a room. The room was stinking like someone had thrown up in it. There were pencil marks on the walls and the sitting area was stained. I brought this to the hotel’s attn but they didn’t do anything on that day. When i asked for a change of room they were sold out in the category so they wanted me to pay $40 extra for the “upgrade”. The food was the only saving grace and it was delicious.

Very average stay

Rated 3.0 by akshat sharma . Couple Traveller . Oct 27, 2023

Hotel location is by the side of mahaweli ganga river. This is the only point which gives reason to book. 100$ night is for stay is high. Hotel buffet was good but ala carts option were very limited u both veg non veg there is no spa in hotal. Advised only for 1 or at the max 2 night stay. Overall staff behaviour was kind of okay only

Had an awesome time

Rated 5.0 by megha kundu . Group Traveller . Jul 04, 2023

We experienced great hospitality, ambience, limited options for our palates but nice food whatever was available. And above all that most amazing views. We enjoyed a lot. Thank u cinnamon citadel, kandy.

Great location, nice place to relax

Rated 4.0 by Anantadeb Bandyopadhyay . Solo Traveller . Jun 18, 2023

Right next to the river and far from the crowd, the hotel offers some great opportunity to relax. The superior room was large with a balcony overlooking the river. Bathroom was also good with good quality toiletries. Bed and pillows were perfect. Two suggestions - add a bathroom slippers and make the ac more effective. Also consider adding one more charging point.

very good stay

Rated 5.0 by Dhinesh Kothandaraman . Couple Traveller . Jun 13, 2023

Very nice for family and couples … nice and calm river view. Good room service . Overall an awesome experience i stayed for 3 days but all the 3 days same menu for breakfast . It would be nice if u change the menu on daily basis

Excellent Stay

Rated 5.0 by Sumeet raithatha . Jun 09, 2023

It was wonderful stay at cinnamon. We stayed here for 2 nights and it was wonderful experience.

Cinnamon citadel review

Rated 4.0 by Krishnakumar Gopalakrishnan . Family Traveller . Jun 06, 2023

The property is located next to the banks of a river and is slightly away from city center(15 minutes drive. Food was great, had dinner and breakfast. The spread was good and the waiters were very helpful. The property has a good swimming pool and gymnasium. It also has room for drivers and their food is also taken care by the hotel. Overall we had a comfortable stay.

Excellent Stay

Rated 5.0 by Kamal Bajaj . Mar 14, 2023

Property is nice and well located near the lake, pool area is fab and in evening live music just add to the vibe. Nice spread of food in dinner and breakfast. Overall very good place. No

Excellent Stay

Rated 5.0 by Sowmya Nuthan Salian . Mar 01, 2023

We had a lovely stay at cinnamon citadel kandy. The property is set in a beautiful location by the river. It's maintained well. The service was exceptional. The breakfast buffet and the dinner buffet is amazing. Great spread and tasty dishes.

Good property

Rated 4.0 by Rajesh Kumar . Business Traveller . Feb 25, 2023

Nice view from dining area. But they can improve on there towel quality and switches.