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You are booking hotel for more than 30 days

Review Of Smana Hotel Bur Dubai0123401234

Bur Dubai, Dubai | 2.8 km drive to Dubai Frame

    User Ratings & Reviews

    Important information that you need to know before you book!

    • All
    • COUPLE
    • FAMILY
    • BUSINESS
    • GROUP
    • SOLO
    4.1

    Very Good

    59 User Reviews and 263 Ratings

    Location3.9

    Cleanliness3.7

    Room4.2

    Food1

    Value for Money3.6

    Amenities3.5

    Sort By:

    Guest Reviews

    Nice sta

    Rated 4.0 by Hariselvam Marimuthu . Couple Traveller . Dec 12, 2024

    It was an awesome trip to dubai. During the stay we feel comfortable and peaceful. The food provided by them was delicious. The only thing we demanded for a higher floor and i got the 3rd floor but the view was blocked by the next building otherwise everything was fine.

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    Terrible Stay

    Rated 1.0 by Ahmed Attia attia . Dec 04, 2024

    The bed mattress was broken and they didnt want to either change it or change the room all the night strangers are coming to hit the door then they find out its the wrong door

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    Average hotel, good location

    Rated 3.0 by Lovelish Arora . Business Traveller . Oct 19, 2024

    Average hotel with good location, decent rooms. The only drawback is that this hotel has 3 clubs- so of you are staying in first floor, be prepared to sleep with music blaring in your ears coming from the ground floor. Breakfast was below average, staff is okay.

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    Horrible receptionist

    Rated 1.0 by Agaria Anis hanifbhai . Business Traveller . Oct 01, 2024

    Very poor customer service at this hotel. I had stayed here for 10 days but at the previous day of my checkout i wanted to take out my luggage but the guy name karan who is areceptionist there had very harsh and bad argument with me to not letting me go inside my room for just 10 mins to take out my luggage with one of my friend. I was paying for 2 persons but i was staying alone then also this guy has issue with me to take my friend for just 10 mins. He wanted us to deal with the police and all directly. I wasn't paying this much money in hotel to get this world class horrible service and rude behavior from this receptionist. Hope management look in to this issue very seriously and hire experienced vell educated customer service. I would not recommend my friends and family to stay in this hotel with this very unprofessional staff.

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    Terrible Stay

    Rated 1.0 by Thejus Manohar . Business Traveller . Sep 16, 2024

    Very rude staff at reception no decency how to talk to customers room is untidy and no proper stuffs

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    Good

    Rated 4.0 by Akash Kumbhar . Solo Traveller . Sep 14, 2024

    Good hotel. You can come and stay with you. Price is not too much. Very good deal. Staff also very kind.

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    Good

    Rated 4.0 by nitin sri narayanan . Solo Traveller . Aug 17, 2024

    Overall good experience. Located in a peaceful location with easy accessibility to meena bazar, adcb metro etc

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    Good Stay

    Rated 4.0 by Abdul Sami . Aug 01, 2024

    It’s nice clean and cheap with best location

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    Rooms were good clean bed and washroom overall amenitis are good

    Rated 4.0 by vishal Jayadevan . Group Traveller . Jul 16, 2024

    Good experience spacious rooms will visit next time rooms are well lit and have good customer support

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    Bad experience locating property

    Rated 1.0 by Fred Junior Opoku . Business Traveller . Jul 14, 2024

    Location to the property is not updated poor customer service poor receptionist performance, lack of professionalism

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    Average Stay

    Rated 3.0 by Jareesh Jasna . May 22, 2024

    3. air conditioning. middle of the night very hot

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    Wrong map west my time and money

    Rated 2.0 by Faheem Arshad . Couple Traveller . May 21, 2024

    They gave it wrong map What the hell we found hotel after 2 hour and west my money and time and stat told us you can give bad reviews no worries

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    Good Stay

    Rated 4.0 by ratish vaingankar . May 21, 2024

    It was a nice experience and had a very comfortable stay at hotel at bur dubai

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    Worst hotel stay for famil

    Rated 2.0 by Sagar Bhoite . Family Traveller . May 21, 2024

    Location is very good. But service and reception staff is very arrogant. I feel like they are doing favour on us. And lot of restrictions the staff is imposing while asking simple services. Breakfast is below average no options for healthy breakfast. All the junk food they are serving for breakfast also not cooking well. In room they are not providing soaps and other essentials upon asking they are giving like they are doing favour. Plus getting taxi from this location is quite difficult.

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    Excellent Stay

    Rated 5.0 by Ansar Poyilanky . May 17, 2024

    5

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    Recommended

    Rated 4.0 by Kiriyamada KALAPPA . Solo Traveller . May 17, 2024

    Location is slightly out of the way, and amenities were under maintenance. However the staff and overall experience was good.

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    Excellent Stay

    Rated 5.0 by Ajay Kala . Business Traveller . May 04, 2024

    Good stay but price is very high and i don’t think to book again for this price. Half of the price is enough for the hotel

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    Excellent Stay

    Rated 5.0 by Raashi Mudholkar . Mar 29, 2024

    I had a comfortable stay and the hotel staff was very welcoming. Hotel is close to good restaurants as well.

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    Excellent hotel

    Rated 5.0 by Chonlakorn Butakhiao . Couple Traveller . Feb 17, 2024

    Comfortable stay for couples and family location is ok food did not try swimming pool good service good

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    Average Stay

    Rated 3.0 by Anoop Thandassery Asokan . Feb 11, 2024

    Average

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