We liked everything about this lovely place , will definitely come again
We liked everything. The staff were very friendly and helpful, the check in was good, the food good, the room good and the bedding and towels superb! I'm sure we'll be back.
Thank you,
Mary Stephenson
My first stay since the rebuild of the hotel. Rooms now have the wow factor as does the bar area.
Parking is local and free. The property is right on the harbour side some rooms having views out to sea.
Lovely hotel with excellent food
What a lovely hotel in a stunning location. Rooms are very nice and well appointed. Food was excellent.
Honestly cannot fault The Pier House. We stayed for one night for a couples getaway and from check in to check out we were so impressed! The lady who checked us in (I’m gutted we didn’t get her name!) was so friendly, explained everything and showed us to our room. We received a complimentary upgrade and our room was beautiful with a harbour view and everything you could need!
Special little touches like the radio on as you entered, a Korev each on the house in the mini fridge, dry robes in case you fancied a walk in the mizzle!
In the morning breakfast was plentiful and all of the staff are just so welcoming and attentive. Nothing is too much trouble. We finished our stay with a coffee and a game of Scrabble in the bar area!
We only live in Porthleven and came for an event at The Longstore just up the road, but will definitely be back. A little gem!
A fantastic hotel in Charlestown, great food and friendly staff, shown to your room on arrival is a nice touch. Plenty of coastal walks, dining options and a few bars to enjoyaround the harbour. 45 walk to St Austell brewery, worth booking a tour.
This has just been refurbished, to an excellant standard. The food is excellant too, this is how hotels should be. The rooms have all been refurbished to a very high standard, & very stylish. Worth noting that I got upgraded to a suite, pity I wasn’t staying longer
A pub/restaurant/hotel in the modern style of Fullers and Young's pubs in London. My bedroom (4) was small but very nicely decorated. As billed the bed was pushed against a wall so had I not been alone one of us would have been climbing over the other to get up to pee. There was the opportunity however to nose to tail. Lots of comfort but more than one occupying you wouldn't want to stay for more than a few nights. Brilliant overall.
kristina.familyOct 13, 2024 What an absolute gem! It’s a shame we only stayed for one night. The room was beautifully decorated, clean and had everything you could possibly need and more, shower was superb. All staff were very friendly and helpful. Plenty of choice for breakfast, which was delicious. If we ever come back to Charlestown I wouldn’t even consider staying anywhere else but Pier House. Thank you for making us feel like home.
Excellent stay at The Pier House! Staff was extremely helpful with suggestions on things to do in the area. Beautiful setting on the Harbor. We had 3 meals there- lunch, dinner and breakfast that were just ok. A little disappointed in that part. But otherwise a very nice stay and excellent service by staff!
Hotel gorgeous but ruined by noisy doors
Easy check in and friendly staff. Parking a pain as you have to park in their sister company at the top of the road which fills up quickly. Room lovely decor however very small especially when you have luggage in there. Room 18 extremely noisy room kept awake by constant banging of doors in corridor which made our door rattle. Very hot room had window but view onto roof not nice. Bed was comfy, great shower. No instant coffee only a machine to try and work first thing in the morning after reading instructions. Breakfast was amazing and lots of it. Staff lovely. Had the most delicious fish and chips in the evening. Beautiful hotel in a gorgeous place
Our room was lovely, clean and comfortable with everything we needed and more.
The hotel was beautiful and some lovely extras left in the room. My only problem was there was no one on reception when l arrived and no one to confirm where l could park. But otherwise it was superb.
Lovely accommodation-lovely staff and a great breakfast !
First morning at breakfast it was a little disappointing, we went down at 9am and the buffet was basically gone! We went down earlier the next couple of days and it was so much better. Room was perfect, and the area was great.
Wonderful views and costal walks. Friendly staff couldn’t fault the hotel in anyway, room no 3 is amazing!
david.partnerAug 31, 2024 We liked the staff and there lovely attitude towards people, the food was no more than average, we liked the little extras that were in the rooms like the swim jackets and shopping bag we did not like the small size of the room and the excessive non stop noise that could be heard from our room number 23, we would never stay in that room again
Room with a fantastic view
Gicen the stay was booked very last minute we could not have chosen better.
On arrival Will was very helpful with checkin.
The room with uts sea view was wonderful and worth every penny.
Comfy bed, modern bathroom, well stocked mini bar. Restaurant foid was of a high standard.
Room 21 is tge room
Fantastic Hotel matched with an incredible location
Charleston Trip at The Pier House
great stay at The Pier House..... confortable bed lovely little touches like 2 free korevs in the fridge, changing robes to borrow and treats for my dog. room was quite warm as window didnt open much but a fan was quickly provided which helped.
