delos.partnerNov 11, 2024 We had a large balcony suite. Not a spectacular view - we looked over the backs of several buildings and there was construction, but likely quieter than street side rooms. Bed very comfortable and staff attentive and very prompt if we had a special request ( extra ice for champagne, etc. Palermo is nice quiet area with many restaurants close by.
I like the place and the property
victor.partnerAug 11, 2024 Excellent
The hotel is beautiful, clean and quiet. The staff are very friendly and helpful.
Best hotel in Buenos Aires
Best area. Many good restaurants and coffee shops. Hotel is really fantastic. Rooms great . Staff amazing
narinder.partnerMar 12, 2024 Most staff did not speak English or understand much. Did not verify information and asked us to leave during our 2 day stay when we had 6 days..
diamond.friendsJan 21, 2024 The staff was so rude and not friendly, We stayed at the SLS before our stay here and loved that much better! We stayed for 4 nights. The location is perfect but I would rather stay at a further hotel location for better staff and service. The front desk staff would only give us one key. They said it was a rule. My friend or I had to take turns getting escorting to our room so they could let us in. I was asking the kitchen staff for almond milks. They have it. I guess they assumed I didn’t understand Spanish, they were talking about us and laughing in our face. They never greeted us when we would arrive in the hotel or in and out of the hotel. The only time they were nice was at checkout. Also, I saw ants in the room around the snack bar.
Perfect location on a very nice hotel with a great restaurant on the first floor.
graham.familyDec 02, 2023 For a four star hotel at this price, we were disappointed. The staff who checked us in weren’t overly friendly or helpful. We wanted to check in, order room service and relax. It took 3 trips back to the front desk to get into our room and get the lights turned on. Then we called the front desk and room service line a few times before eventually ordering food outside the hotel. They wouldn’t let the person bring it up so we had to go back down and get it. The room was really nice and very clean. The cleaning staff were good. One additional item we didn’t expect from a hotel of this price was that they charge for every single item (for example we had to pay for each coffee we wanted in our room in the morning). No free morning coffee in your room at an 4 star hotel was surprising. All in all we had the same level of service we received from 2 star hostels that cost a quarter of the price.
Amazing property! Very convenient location to restaurants!
My place to stay in Palermo
I recently stayed for 5 nights at this hotel. I have everything good to say about it . The location is near restaurants and bars in very secure neighborhood of Palermo. The staff is very courteous and helpful. They had wonderful recommendations of things to do. The hotel is very clean and well kept right next to an awesome café is you decline the hotel breakfast. The hotel offers a free tour of the city with a guide who is very knowledgeable of the city and speaks both Spanish and English fluently. I highly recommend
Staff was great from the start. I had really heavy bags, and it was nice that the team grabbed them and took them to the room as well as in the cab. When I left, the bag storage was great so I could roam around town. Let an expensive hat in the room when I checked out and they had saved it for me.
Great location md very walkable. Not an overly friendly staff and room/carpet in hallway felt dated
simon.partnerDec 23, 2022 This was our final hotel after seven weeks away we were travel weary and there were clear pros and cons to this hotel. Staff were amazing, Laura on the front desk in particular. Location and surrounding area was what we wanted and needed.
However for the price and status of this hotel it is tired and not up to spec.
Firstly there were many reviews of the AMAZING rooftop bar being one of the best in BA. It is closed - and when asked about it there was no real comment or explanation offered/ this is one of the reasons we booked this property so disappointing to find this. It’s a dark empty rooftop space with some garden furniture but not even a tap or jug to get a cold water ( this remains advertised on the website despite clearly being shut for some time)
$3 for a Nespresso capsule - Really! & $18 ( USD) for a small plate of French fries! Flagged with staff - yes management know customers complain was the reply.
The pool area needs some love - it and the spa area are tiled with mosaic / but walking barefoot thru this space, tiles would come undone and stick to your feet! A staff member saw this on one occasion and giggled and walked off with the tile in hand. The pool is missing many such tiles and it’s little things like this that take the sheen off a hotel that has the real potential to be very luxurious.
The dark corridor walls to the bedrooms and the rooms them selves are scuffed and dirty - not a major thing but lowers the impression of the place.
graham.partnerDec 08, 2022 Unfortunately the CasaSur seems to be more interested in making money from its captive guests than supporting their enjoyment of a nice city hotel
Very nice hotel and location, great restaurants around, friendly and helpful people, especially Milagros (if i remember well her name) at the front desk, she was wonderful!
Excellent facilities, spacious and very clean rooms. Comfortable bed and temperature. Inconsistent service level and poor breakfast, especially seeing how the restaurant offers great vegetarian options. Location is great for walking, exploring local restaurants and coffee shops.
