jessica g.familyDec 07, 2024 The front staff were friendly but somewhat disorganized. We had requested to use the cafe area for my grandmother's birthday and were assured it would be available, with the staff even offering to sing "Happy Birthday." However, on the day of the event, no one seemed aware of our request. We were initially directed to the bar area, then told to sit outside despite the rain. A server provided less-than-satisfactory service. Additionally, we encountered difficulties with taxis outside the hotel, experiencing refusal of service and instances of the meter being turned off, resulting in inflated fares. The street vendors outside also presented a concern. I do not plan to stay at this hotel again.
jeffrey.familyDec 07, 2024 We loved this property - the people the location and the room! The restaurant and bar were great. Super lovely rooms. Five days of perfection. Our tour bus would come to our hotel each day, so convenient. We could walk were we wanted and enjoyed Quito very much
nestor.partnerOct 31, 2024 The restaurants were closed most of the time, the staff was not trained property, they were
Not prepared for business most of the days
Excelent customer service
En un excelente hotel para viajeros de negocios muy bien ubicados
jessica.familyAug 19, 2024 Amazing property.
All the staff were all polite and professional.
We had breakfast at their cafe and the food and service were all amazing.
The rooms were spacious and clean and quiet.
sandeepan.partnerAug 04, 2024 Wonderful staff, excellent location
peiney.partnerJul 28, 2024 Concierge and front desk staff were extremely professional and courteous.
What a lovely property! The breakfast was delicious 😋, the room was just perfect, and the transportation from the hotel was just the best. Kudos to Marcelo for driving us around everywhere. Ask for him if you stay there!!
Hotel wasn’t clean, staff wasn’t helpful. It was bad
Very clean and comfortable. Rooms were cleaned daily, which is rare nowadays. Very polite ands helpful staff. Would stay again.
It was a great experience
Very short trip. Appreciated the hotel organizing the taxi and giving me the option to charge to the room for my trip to and from the airport. This was a nice convenience especially given my very early morning arrival and departure times. I will definitely stay here again.
zakiya.family_with_childrenDec 29, 2023 This hotel is in a great location and directly across from a wonderful park and clean and new public metro station. If you are looking for a hotel that is modern without an old smell, this is not for you. In addition, the rooms are too small for families and breakfast is not included and expensive however there are many walkable and tastful options in the area. Lastly, the concierge staff are friendly and helpful. This is hotel is perfect due to its location and staff, only.
sairam.familyDec 27, 2023 The stay was very comfortable. Front desk was super helpful. Dining options were great.
The Hitel was very well represented upon first glance. The location was excellent and in a great walkable area. I really liked the hotel
