mauro f.family_with_childrenOct 28, 2024 Nice hotel but seems more for young people than families.
For the price this is a great option! Clean, convenient, nice staff, great location if you’re attending an event nearby.
Breakfast buffet was really good! A crazy madhouse on a Saturday morning, but still well worth the price.
I’d definitely stay here again!
Be Aware: No Air-Conditioning
Be aware that this hotel does not have air-conditioning. Even though the weather was cool outside, our room was swelteringly hot. I went to the front desk to report a broken thermostat, and I was told that in “winter” there is no A/C in Germany. I found this hard to believe, as our room the prior night on a nearby city had a lovely digital thermostat that we could set to any temperature we wanted. Upon stressing to the front desk person that our room was too hot to sleep in, I was told to “just open a window” (I am not making this up), which, given our first-floor room facing the street, added a new meaning to the term “sleepless night”. Also be aware that there is no telephone in the room. To reach the front desk from your room they expect you to call the hotel’s main line on your mobile phone. If you have phone service from another country, and do not have a local calling plan, then to reach the front desk from your room you will need to make an international call. One of my worst hotel stays in many years of international travel.
Der Aufenthalt war sehr angenehm. Aber jeden Tag frische Handtücher muss nicht sein. Das machen die Wenigsten zu Hause auch. War gut gemeint...Schade das wir nicht im Hotel zu Abend essen konnten. Da die Lokführer da waren und die ganze Lobby eingenommen haben. Auf der FB standen Fernsehsender (Sky) die leider nicht empfangen werden konnten. Das Frühstück war super. Vor unserer nächsten Reise nach Leipzig, werden wir auf jeden Fall versuchen wieder ein Zimmer im Penta Hotel zu buchen. Vielen Dank
On arrival I requested two things . Fan and use of the pool.both was ignored in my communication to the hotel.
Secondly I admit I only booked room for one. However it was for two my fiancé & myself.
The reception lady thought I brought a prostitute the way she said to me then my fiancé. That really pissed me and my fiancé off on arrival.
To top it all I ordered room service as it was a special occasion for us celebrating.my fiancé ordered the food over the telephone whilst ordering the lady on the phone asked are you having a party ordering 3 meals and 3 drinks. My fiancé again was upset being challenged in this way. We just wanted food and drinks for our pleasure of the room I paid top money for. I checked out I asked for the manager but no one came.I explained to the receptionist who couldn’t have given a damm.
For this total experience I spent over 300€ to be pissed off and not recognised as being a good customer.
I’m so angry of the lack of service and disrespect I work across EU this is the worst hotel I’ve ever experienced but what hurt the most was my German fiancé was so upset. I’m still waiting for any update from the hotel I’m sure I won’t get one. This hotel is poor on service my customer journey was terrible I don’t go and spend my money over 300€ for a poor one night stay.
(-) Pac man was the only game requiring coins
Great staff; aging carpet
The service was excellent and the mattress very good, but the carpet in my room old and stained.
A Nice and spacious family room Perfect for s family of Four.
Great breakfast buffet with loads of choices.
And a Good pool to entertain the kids for some time.
Alt var ok, undtaget spa det ikke levede op til det lovede, da den var lukket ned.
Great service and breakfast. Our boys loved the possibility to play fifa in the reception/restaurant😁 missed the option to make coffee in the room. Overall great stay.
brenda.family_with_childrenMay 12, 2024 Family friendly hotel! The 24hr pool is a great amenity. The game room area was also a hit with our kids.
On the ground floor everything is great. Check in staff, bar staff amazing, restaurant great and food lovely. Above ground floor everything is poor. Stayed for 3 nights with 2 colleagues, neither of their rooms were cleaned throughout the trip. Found an empty vodka bottle under my bed. Rooms boiling hot and air con didn’t work in any of our rooms. Rooms incredibly basic, no kettle or water! I travel most weeks and to not have a kettle or coffee making facilities in a hotel room is completely unacceptable. Literally just a bed, tv, bathroom and desk
No chance to park a car if you are checking-in late. Lack of stuff at reception, very slow service. Nice stuff in the restaurant though!
Fun atmosphere - great service
We have never stayed in the Penta hotels before. We liked it so much, I became a "friend of Penta" thank you for the lovely stay
Super fint hotel centralt i Leipzig med god restaurant
Great hotel with excellent facilities
Exceptional quality hotel. High standard of cleanliness. Super breakfast & wellness area.
I booked a room that looks in the photos a new, impressive and renovated room
And in practice the room was old and unmaintained
for that price. the standard I give it -3 stars. I did, however, enjoy their book collection.
very nice and helpfull staff
