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BUSINESS
SOLO
3.8
Very Good
5 User Reviews and 13 Ratings
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Guest Reviews
Terrible Stay
Rated 1.0 by HARBRINDER SINGH . Business Traveller . Aug 18, 2024
On check in we found ac was not working and we complained to reception. Their person came and tried to fix it but no solution. Internet speed was also too poor. Finally we complained to their manager and decided to change our hotel. We checked out from there. But hotel reception told that they will refund the money We appreciate their gesture. But has not refunded the money neither phone numbers nor any reply on email.
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Poor Stay
Rated 2.0 by MOHIT CHATURVEDI . Aug 11, 2023
Room-
1. Paint chipped off the walls at places. Same for windows. 2. Bathroom- shower settings- hot, hotter n hottest. 3. Only 1 soap. No body lotion provided. Poor quality dental kit. Hand towels not provided. 4. Air-conditioning non effective. Gas leakage. Had to recharge it middle of the night. 5. Food - terrible. No cornflakes. Beef pieces even in omelets.
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Excellent Stay
Rated 5.0 by MD RAFFIK . Nov 02, 2022
Royal palm hotel and conference center cenkareng is the best hotel in jakarta and there all things available
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taman palem cengkareng
Rated 5.0 by MD RAFFIK . Solo Traveller . Sep 17, 2019
Here all facility is very good.
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Bad behavior of the manager
Rated 1.0 by mahendra pandya . Dec 27, 2018
Dear sir, I made a booking for the hotel on your website. On my reaching the hotel, I was asked for deposit, although I had made full payment online and after my 13 days of stay, I was again asked for re depositing the money by the asst manager Mr. Taqwa and he also behaved rudely and threatened me that if I didn't re deposited the money or settled my dues, he would vacate my room and put my luggage into luggage room, although my check out was still not due. Moreover the quality of food served was very poor. The hotel doesn't have much veg food for person who is a pure vegetarian. The language was also the problem. I called your customer support executive, who in turn asked me to send the receipt of the deposit that the hotel had asked for. So I am sending it herewith. I request you to look into the matter soon and take prompt action.
