The reception team was very understanding. My whole team had issues with our visa cards but the hotel allowed us to check in without upfront payment. We had to sort out the payment in the course of our stay.
However, the hotel may consider welcoming guests by offering them a glass of juice.
My stay was too short to say much but okay.
Super friendly personnel, The hotel is very safe but you need to take Uber or other transport to get around. But Nairobi in general is like that. The quality of the food in the restaurant could be improved!
Hillpark Hotel - Nairobi, Kenya
We’re in Nairobi a few times per year and have stayed many places. The Hillpark was recommended to us by a friend in Nairobi so we tried it. The service was great, the room was clean and very comfortable, and the location is good. We’ll definitely be staying at the Hillpark again on future trips!
The Hillpark is quite outdated, although all the facilities work, maintenance is obviously not a big priority there, the first 30 minutes of the stay was getting things fixed, eg: 1 towel for a couple, pool of water on the floor where fridge leaked....
Once it was all done, the stay was pleasant, nice bed and staff did try and help when they could...
verified t.familyFeb 09, 2021 Staff were very helpful and rooms were spacious.flexible check in time
Stay qas amazing. The staff were courteous and very friendly. I was allowed a late check our with no extra charge.
Good value for this part of Nairobi. Bed very comfortable. Gym was great with good quality equipment. Quite a few mosquitoes in the room - windows could do with mosquito screens.
My stay was ok, except that the rules for visitors are unnecessarily strict
Don't ask me again about your service.you had a very off full service ever You have charged me the hotel I don't stay. Please correct your own service before you ask about other properties.
I found the location very convenient. The one bedroom apartment was clean and adequately spacious
Hotel was OK - above average. Excellent value for money given the price.
Recommended and pocket friendly
Full worth for the price paid for. For budget and pocket friendly stay one can choose hillpark. Pricing was sweet at hotels.com.
Location was not far away from main happening areas yet had its own peaceful charm. Inhouse Restaurant and bar is next to it. Would recommend this property.
just a quick overnight stop
Needed a place to sleep before going on a safari and it was important to get some online work doen as well. WiFi did not work upon arrival. Took several hours before that was brought in order again.
Atendimento ruim, com reformas por toda parte e acesso aos quartos difíceis de serem encontrados.
Nopea yhteys lentokentälle.
