The property is located in the heart of the city and is walking distance from major attractions like the National Museum, City Gallery, and Bird Park. The rooftop garden is a highlight and offers a great view of the city. The rooms are spacious and comfortable with unique style bathrooms. The buffet spread is huge and offers Indian, Chinese, and continental dishes. The staff is courteous and helpful, and the property provides free shuttle service to main areas like malls and KL Sentral train station. However, some guests have complained about poor housekeeping and cleanliness issues.