charles.familyNov 07, 2024 The Riad is so beautiful with quality appointments throughout . My wife did the cooking class with the chef and loved it. Finding it at night can be tricky but it’s a jewel worth seeing.
Fantastic Location next to the Medersa (My favorite spot in Marrakech), Great Staff and Great Riad. We will come back!
joseph.partnerMay 28, 2024 Me and my partner had a lovely time here. The Riad itself is truly a beautiful gem and the location is very central for the Medina. It is though slightly off the beaten path to get to, down back alleys but the value for money of the quality of the property once you get past this is great.
The staff were very happy to help and the manager Sylvia was a delightful eccentric. I would recommend booking your own excursions in advance of going as the hotel ones are quite expensive. Though we did book through them the walking tour for our first morning which was a good orientation. The guide collects you from the hotel and takes you around.
The airport transfer is more expensive than taxi from the airport but without this the Road would be very hard to find.
We found the property to be very clean and well kept in consideration that is a 18th century Riad in a market, not a best western in Milwaukee.
I would say the Riad is a strong 4* experience and considering the price point this is appropriate. We very much enjoyed our stay. The hotel could improve in some aspects to be a truly stunning 5* but this would carry with it added costs that would have taken it beyond our budget for this trip so we were very happy!
I have seen some other negative comments regarding the Riad with certain things picked up as negative, if you are precious and are expecting a $2000 a night experience then I am afraid you will have to pay for this.
yordanos.friendsApr 25, 2023 Ancient 12 century property - from the main road you walk thru narrow tunnel to get to the “guest house” No access to a car or door to door service - someone has to drag your luggage to the place, which can be long….
simone.partnerAug 25, 2022 This riad was beautiful and quiet in a very busy town. Although it’s hard to find down small alleys it is well worth it !
jianqing.friendsApr 16, 2022 It is a beautiful raid , nice service , room is so exotic.
We will come back again
Wendy
kevin.partnerFeb 10, 2020 The smell of Mould and aromatic candles / perfume was very strong in our room and spoilt our stay. We opened the doors and windows as soon as we entered the room but this did little to dissipate the odour. We also found the music in the communal areas annoying.
We would highly recommend that you use the car service provided by the hotel.
The tunnel is intimidating on arriving but you soon get use to it and this adds to the experience.
The breakfast was really nice. The rooms are beautiful and clean and the roof terrace is great.
If you book with Expedia they do not make it clear that there is a tourist tax to be paid in cash on checking out.
verified t.familyFeb 04, 2020 Very poor service, Had the impression that the manager wanted to take advantage from us. Dissapointing
The best Road I've stayed at. In top top condition and staff was very hospitable. Walking there was interesting, need to know the path. Food was excellent and service was unsurpassed!
The owner was very rude and disrespectful. She also overcharged us.
verified t.familyDec 03, 2019 This place is really hard to find and around the area is not so safe I booked it 4 nights and I stayed there 1 night I wanted to leave the place but the owner lady refused to give me my refund thank god I bought insurance through Expedia don’t go there that owner lady sylvi is not nice at all
We stayed for 3 nights and the look of the Riad was great except for the tunnel you have to go through to get there but we used Nadir House hotel as a way to always find the tunnel to get to the Riad as that can be very difficult.
Service from the waiter who works at the Riad was great throughout our stay and he helped us whenever needed which was a plus.
Positives - within 5 - 15 mins walk to the main souks and Jem Al Fna
Negatives - Restaurant was ridiculously overpriced and dinner was not cooked on the inside so wouldn't recommend at all.
Pool really needs a clean, since it had a terrible smell when we were there.
All in all it was fine for our stay.
Gorgeous Hotel, lovely staff, careful of vicinity
This is a really lovely Riad, with a decent spa and lovely staff. It’s a gorgeous hidden away gem really and the room and bathroom were really excellent. Good aircon, and plenty of towels. The swimming pool is very small and not very private but the roof terrace is heaven for sun worshippers.
The main issue is safety in the surrounding area. I was surrounded by 5 young men one of whom had a knife and they wanted money. I screamed for help and a local shopkeeper scared them away.
I strongly suggest not being white and blonde and going out there alone. I eventually managed to get out with a guide then the City was of course much safer and beautiful.
I can’t blame the hotel for this, but you need to know how to look after yourself in this area. The hotel were marvellous when I told them and called for police reinforcements which were highly visible. I don’t blame them for these people’s awful behaviour, and I still think that the hotel is fabulous and fantastic value for money and safe if you know what you’re doing, which I probably didn’t!
verified t.selfJun 14, 2019 I have no words. It is in deep dangers and harassing environment. Pls don’t stay in old city, you will get harassed, abused and insulted by every locals. Safe your money and stay outside old town in big high end resort. First of all,good luck finding this place. The Taxis will drop you far away and you need a Miracle to find place bu going thru dark allies and lots locals try to milk you, if you don’t get miss guided by locals to dark ally and ask for money. When i explain that to owner . She simply replyed, sorry there is no police in Morroco!! When you stay in this Reid, get ready to order lunch and dinner and drink, if they found out you eat outside food or bring any food and drink, they simply make u uncomfortable and tell you we have lincence for food and drink and she will give you a book of all the Policy laws. Where is the Police while i was getting fiscally abused by locals????
I had to canceled my last 4 days and move out this place.
Pls , for your safety avoid this place and just go maybe for a half day experience. I hope this gives you guys enough heads up.
And who ever said Morroco is safe, it is absolutely wrong. Lots of theifs, avoid just for ur safty and i am sure you worked hard to save Money. Don’t wasted. Lets get government to fix this issues. And make sure you update you ambassy of your government about unsafe Morroca.
If you rich enough to have a 24/7 guid and driver and stay in expensive Resort than you will be fine.
Godbless you all
verified t.selfJun 08, 2019 Beautiful accommodations, but difficult to locate. Very delightful and friendly staff. Hammam was wonderful and restful. Food could have been better for the price.
verified t.familyApr 29, 2019 Lovely helpful staff. Nothing was to much bother. A hairdryer in the room would be nice.
The hotel is located in a dark alley and I was terrified at night. Rooms are cold and there was no heating (other Riads have heaters) what was worse was lack of hot water which was just awful. For the way to the hotel see my IG traveljojostyle28 in my Morocco story
The staff was great. The owner is very overbearing.
The Riad itself is very nice. Beautiful property. Seems more fitting for couples than single travels. Only downside was getting to the location. There are small, short tunnels to go through and we kept getting followed when we would walk back at night time.
Such a lovely place to have found. Very close to the main area. Offers taxis right to the door and met by the great staff. Excellent introduction to the building and it’s facilities. Wonderful rooftop terrace where breakfast is served as well.
