Outdated overpriced hotel
Outdated overpriced hotel with false 3.5 stars rated and it’s not even 2 stars. I checked out 15 mins after check in and they denied refund. I highly don’t recommend!
It's run down. Horrible restaurant extremely pushy hotel tour guide ,no view of pyramids from room
Staff are very freindly, location is good.Clean and modern...
verified t.partnerJun 17, 2021 The hotel was nice. After couple hours of being shocked, they realized that they gave us a room that wasn't cleaned. The new room was nice and comfortable, and the hotel was in a great location. One bad thing was the continuous noise due to being at a main street.
Very friendly and helpful staff. The room was very clean.
There were some constructions going on, so the pool was quite dirty and unusable because it was so cold. Also a little bit noisy outside.
verified t.partnerJan 22, 2020 Kind people
Good breakfast
Beautiful rooms
WiFi
The area around the hotel was nice also.
verified t.selfSep 23, 2019 Central, nice decor and calm. Friendly staff. Food prices not bad, but didn’t not have it for reason below.
Downside, nowhere to sit and breathe fresh air. Shisha smoke everywhere even at the restaurant. Feel sorry for the staff. Are they insured for shisha related respiratory diseases?
verified t.familyAug 10, 2019 Wi-Fi was not good, breakfast was a small spread and the food was all cold. Had a problem with the air conditioning in my first room, management immediately changed my room. I booked a junior suite and the rooms are spacious.
Staff member was incompetent
The staff member was stupid as I told her I had no pin number for my credit card so I told her to take the payment manually. Which she was unable to and threaten to call the police for me. The hotel was perfect but my last night was awful, the guess from next door was doing alot of noise by pulling the furnitures at 3am.
Arrived late in the evening. Our room wasn’t ready. Had to sleep in a smaller room than I paid for. Whilst I was in the small room the shower was flooding as I was showering. Upon going into my room I paid for the next day I realised the fridge wasn’t working.
The best thing about the hotel was he staff who carry your suitcases. So helpful would flag taxis for us and and advise us what to pay. They are brilliant.
Apart from that that the hotel is just average
Dirty hotel, centrally located, rude staff.
Arrived in the evening was informed about hotel tax. Offered to pay by cash, but hotel had no change. Offered to pay by change but I was 1 dirham short. Then asked if I could pay by card and they refused payment would only take larger bill without change. Then room was dirty with dirt embedded in floor. WiFi was spotty to non-existent. Safe didn’t work. No lights in hallway or stairs at night time. Menus all in French. Wait staff didn’t understand English.
Great breakfast! Beds comfortable. Basic room with usual amenities.
Location for the hotel is great as the Menera mall and other shopping places are within a walking distance.
Staff are very friendly and helpful.
Breakfast was a huge let down, all food was cold no matter what time you come down to have this.
We had the junior suite which wasn't too bad but more of a big room than a suite.
I would recommend this hotel but definitely NOT the breakfast or food
Good service and hotel but noisy
The hotel Is quite nice and Morden. Our room was on 4th floor , we were not able to sleep due to the load screeching sound From the traffic, cats crying in next lane . After two hours of restless stay I went and talked at reception about the disturbance from the roadside. After my few requests they changed my room immediately to other side of the hotel . The staff helped to move my stuff . Impressed with the service, good breakfast . The only problem with the hotel is the walls are very thin , you can hear notices all the time people walking on top floor or corridors otherwise it’s a good hotel with good service.
Awesome location and service!!
not a bad place for the price.
clean place but you can hear all the noises from the above and next room .. seems wallas are made of cardboards.
Simple, yet clean and comfortable. Pleasant staff and good breakfast.
A very pleasant, clean, modern and comfortable hotel with 4 floors in Hivernage, the smart new quarter of the city. Less than 10 minutes walk from the Congress Centre (Palais des Congrès), though to get to the old city requires a taxi. Well-appointed rooms, comfortable beds, decent breakfast buffet. The staff are very pleasant, and try to please, though they sometimes forget to do things they have promised. Excellent value for money.
The Hotel is in very clam condition the staff are friendly enough speaks English. Menu price is high breakfast is bit boring same thing every day. over all good
I needed to get laundry done so I asked about the service yes it was available. So I gathered my Laundry. Afterward I was told it may not be ready first thing in themorning because the laundry was closed on Sunday. The check out was at 12 and I was still waiting for my clothes. I finally got them delivered at about 12:30. Then I checked out the bill for just the laundry was 380drm which was 2/3 of the price of the room for the night. I said I was refusing to pay. I was the equivalent of $50.00 CDN for a bag of laundry! The room cost $ 72.00. I was very angry. I call this highway robbery. They decided not to charge for breakfast and to reduce the cost to about $47.00 for the laundry. I will never recommend this hotel to anyone.
