samuel.partnerNov 02, 2024 This is a beautiful complex and the staff was amazing.
Friendliest reception staff
Without a doubt the reception staff on duty were absolutely the best.
Their warm & friendly greeting and service made us feel welcome the instant we got to check in desk.
Apartment was really very spacious and well furnished. Lovely views of the harbour from the apartments 3 balconies. Definitely recommended for families or friends seeking a getaway.
Only problem I had was with the lifts from 5th floor. We had to walk across quiet a distance every time we needed to leave our apartment due the lifts closer to us being shut off from 6pm in the evening. We were not made aware of this, so it really was an inconvenience.
But even with access issue it still was a lovely place & enjoyable mini break for us.
The property is in need of Maintenance… furniture display in picture on the website is not the same condition and poor quality .
The bathroom and apartment had a damp smell all weekend.
We were kept up all night by noisy neighbors (residents) who had a part next to our bedroom.
Although staff tried to help things did not improve.
Not wanting to risk this happening again we felt forced to move to a different location, despite having only used 1 of our 5 nights rental.
We were not compensated for this in any way and management failed to reach out to us, even though we’ve made at least 5 attempts to contact them.
Don’t go there. Location not good either
The place is clean and well kept. The beauty was beyond our expectations. Close to the beach and restaurant. Very close to ushaka
It was very low grade, no fitted sheets, jakuzi water smelling, windows not cleaned, bed was not comfortable at all, bathroom shower leaking all over the passage, very poor quality service. Poor communication ALOT OF NOISE from neighbours paerying ALL NIGHT! Music was very loud and littery played until 8am!!! Absolutly terrible customer service and the area is like a ghost town!
Sub-standard... In need of a good clean and care
The apartment was in need of a lot of TLC
The shower doors leaked onto the floor
The toilet seat was falling off
The freezer was frozen over
The crockery and cutlery were mismatched and inconsistent
The floor was very dusty and balcony dirty
The queen bed had a single flat sheet instead of a queen fitted exposing half the mattress - very unhygienic
There was an ironing board with no iron
Hangers were insufficient
Absolutely amazing! I will definitely stay there again.
My stay was amazing.... The staff members were quick to respond to all my problems. The cleaning ladies were also helpful and amazing when it came to advice about sightseeing...
The overall stay was very good. However, we saw two roaches during our stay. We dined out and only had light snacks and drinks in the apartment. We thoroughly cleaned any crumbs from left from snacks and daily disposed of rubbish. So, seeing roaches was a bit surprising, especially on such a high floor.
Spacious apartment with lovely view. Comfortable beds and satisfactory furnishings. Not much to do in the immediate area which seems to be in the process of being revitalized. However we had a car so we were able to travel to restaurants etc. The barbecue was old and rusted out and did not work. There was noisy construction going on in the building during the day.
Place was exceptionally clean. Situated across the promenade with an awesome view of the ocean
delorean.familyFeb 18, 2020 Close to the beach, wished that the ac was cooler... We slept with no blankets on cause we where so hot
Pictured are deceiving... not worth the money
The apartment was not clean. The furniture was broken. The shower has mold. The cupboards was broken. There was a bad smell.
Comfortable and pleasant apartment, but the surrounding area is not ideal and it was sometimes quite noisy at night.
karl.family_with_childrenDec 03, 2019 I liked the proximity to the beach. The apartments were beautiful and there was security around the clock.
verified t.familyNov 27, 2019 The level of cleanliness was woeful, the apartment smelt of urine and excrement, the carpets were dirty and sticky, it was a very uncomfortable stay
verified t.partnerOct 24, 2019 Great views from the balcony. Spacious and clean.check in was awful. Had reminder from Point Waterfront about booking but no mention the the reception had moved to a non descriptive laundry room on ground floor. Arrived in under ground parking to find lift not working. It was suggested we go and eat 1st before going to the room. Drove around for an hour but could not find anything suitable. The surrounding areas did not appear safe at all. Went back to apartment and climbed 10 floors to our apartment. ALL the inventory of cutlery and utensils was wrong and there were no little bits that previous guests leave behind like salt/pepper/sugar etc(as one normally finds in self catering apartments.) The lifts were fixed some 2 hours after our arrival allowing us to bring up our luggage. There was no instructions on how to connect to the apartment’s wi-fi and the safe was locked.we were informed we. Outdoor not use this!!. Eventually got information on how to log onto staff wi-fi. The lifts broke down regularly during our 4 night stay necessitating there long climbs up and down on several occasions. Would not have been suitable for people with mobility problems.
The owner of the apartment/management agent need to sort out these problems because in it’s present form I do not feel the flat/organisational set up is suitable for holiday rent.
