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You are booking hotel for more than 30 days
Review Of Bangkok Palace Hotel
Pratunam, Bangkok | 7 minutes walk to Pratunam Market
User Ratings & Reviews
Important information that you need to know before you book!
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Guest Reviews
Terrible Stay
Rated 1.0 by deepak Pathak . Dec 19, 2024
Smelly rooms, wifi issues, staffs rude behaviour, non cooperative, doesn't understand english, lack of amenities as small as beds replacement, we as couple were given 2 single beds and asked to adjust. Even after repeated request. Never ever going back to this hotel
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“nice property, but poor staff behavior ruined the experience”
Rated 3.0 by Rishikesh Shukla . Group Traveller . Dec 12, 2024
The property itself was good, with the best part being its convenient location near markets. However, the staff’s behavior was disappointing. I had booked two rooms for a day, and upon check-in, the receptionist asked me to deposit a refundable 2000 thai baht, which i did, receiving a receipt for it. The issue arose when i went to check out at 4 a. M. The next morning to catch my flight. When i asked for my deposit back, the staff denied it, claiming the receipt didn’t belong to their hotel. I repeatedly insisted that it was their receipt, given to me by one of their staff members, but they refused to listen. Since i was in a hurry, this caused unnecessary stress. After a long and frustrating delay, they finally matched the invoice number with their records and admitted it was valid. Yet, they remained arrogant and didn’t even offer an apology. Their uncooperative behavior, combined with the language barrier, overshadowed the good experience i had on the first day. Overall, the poor attitude of the staff ruined what could have been an otherwise pleasant stay.
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Bangkok Palace Hotel has replied on Dec 17, 2024
Dear Rishikesh, Thank you for taking the time to share your experience. We are pleased to hear that you enjoyed our property's location and facilities. However, we deeply regret that your experience with our staff fell short of expectations, and we sincerely apologize for the ... Read more
Excellent
Rated 5.0 by Lalit lalit . Business Traveller . Dec 11, 2024
atmosphere is friendly.. staff was very good. breakfast was very tasty 😋. Room was also very clean .
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Bangkok Palace Hotel has replied on Dec 17, 2024
Dear Lalit, Thank you so much for your kind words and excellent rating! We are thrilled to hear that you had a wonderful experience with us. It’s great to know that you enjoyed the friendly atmosphere, appreciated our staff, and had a tasty breakfast. We’re also pleased to ... Read more
Decent budget sta
Rated 3.0 by Nihal Agarwal . Couple Traveller . Dec 09, 2024
Decent hotel, can be booked for a stay. We didn't book breakfast here but the facilities in general were okay. The room was clean and tidy and staff was also okay. Nothing good nothing bad, there are indian restaurants nearby which is a big plus.
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Bangkok Palace Hotel has replied on Dec 12, 2024
Thank you for sharing your feedback regarding your recent stay. We’re glad to hear that you found our facilities and room clean and tidy. We appreciate your comments about the nearby Indian restaurants and the overall experience. We strive to provide a pleasant and convenient... Read more
Average Stay
Rated 3.0 by Mounika Chowdary . Dec 09, 2024
Hotel is good but it’s not like big as shown in pictures. Overall ok stay
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Good Stay
Rated 4.0 by yojna swar . Dec 08, 2024
Only issue waas date the door keys were opening even after it was locked. But v ignored it. Staff was very cooperative
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Bangkok Palace Hotel has replied on Dec 10, 2024
We're glad to hear you had a good stay and that our staff was helpful. We apologize for the issue with the door keys and appreciate you bringing it to our attention. We’ll make sure to address it promptly to ensure a more secure experience for our future guests. We hope to we... Read more
Excellent Stay
Rated 5.0 by Kamal Makkar . Couple Traveller . Dec 08, 2024
Property has five star facilities. Excellent service and delicious food. Must opt for buffet breakfast which includes indian food. Location is also good at the centre of bangkok but little far approx 3 km from bts.
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Bangkok Palace Hotel has replied on Dec 10, 2024
Dear Guest, Thank you for your wonderful feedback! We're thrilled you enjoyed your stay, the facilities, service, and breakfast. We appreciate your kind words and hope to welcome you back soon. Best regards, Hotel Management Read more
Good experience only wifi is not worked as ex
Rated 4.0 by Jayakumar RAVI . Couple Traveller . Dec 04, 2024
The hotel food was good and the location was very close to the market the only concern is that the wifi network is not working as expected. Other than that service and everything is good
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Bangkok Palace Hotel has replied on Dec 06, 2024
Dear Guest, Thank you for sharing your feedback. We are glad to hear that you had a good experience overall and enjoyed our food and convenient location. We apologize for the issues you faced with the Wi-Fi and appreciate you bringing it to our attention. We will certainly lo... Read more
Good Stay
Rated 4.0 by Mohanraj Swamy . Dec 04, 2024
Good hotel with all amenities. Staffs are friendly. They have 24 hours room service. Clean and neat. But little expensive.
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Bangkok Palace Hotel has replied on Dec 05, 2024
Dear Mohanraj, Thank you for your positive feedback! We're happy to hear that you had a good stay and enjoyed our amenities, friendly staff, and 24-hour room service. We also appreciate your comments about our cleanliness and overall service. We understand your concern abou... Read more
Terrible Stay
Rated 1.0 by Karan Tusir . Dec 03, 2024
Arrogant staff and too many cockroaches
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Bangkok Palace Hotel has replied on Dec 05, 2024
Thank you for your feedback. We sincerely apologize for the issues you encountered during your stay. We will investigate the situation regarding both the staff and cleanliness. We would appreciate the opportunity to discuss this matter further. If you’d like to share additional ... Read more
Room leakage
Rated 1.0 by Chirag Jain . Couple Traveller . Dec 01, 2024
Bathroom had leakage and whole water spread out in the room. Called the reception thrice but they didn’t bother to come.
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Bangkok Palace Hotel has replied on Dec 04, 2024
Dear Chirag, Thank you for your feedback. We apologize for the inconvenience caused by the bathroom leakage and the lack of response from our team. This is not the standard we aim to provide, and we will address this issue immediately. We appreciate your comments and hope t... Read more
Average Stay
Rated 3.0 by yatika Manchanda . Nov 30, 2024
Ok
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Bangkok Palace Hotel has replied on Dec 03, 2024
Dear Yatika, We appreciate you taking the time to share your experience. We're glad you had an overall satisfactory stay. If there's anything specific you think we could improve or any aspect of your stay that could have been better, please feel free to let us know. Best regar... Read more
Dated hotel
Rated 3.0 by Ashrith Heggadadevanakote Jayaram . Business Traveller . Nov 29, 2024
Dated hotel in need of modernisation. Air conditioning and was not up to mark. The community in and around hotel is not clean
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Bangkok Palace Hotel has replied on Nov 30, 2024
Dear Ashrith, Dear [Guest's Name, Thank you for your feedback. We apologize that the hotel did not meet your expectations. We are working on modernizing our facilities and improving the air conditioning. We also appreciate your comments about the surrounding area and will con... Read more
Very good hotel, but window is not
Rated 3.0 by Akshay dattatraya Joshi . Family Traveller . Nov 28, 2024
It’s a very good hotel to stay, but window is not there. That is the problem.
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Bangkok Palace Hotel has replied on Nov 30, 2024
Dear Akshay, Thank you for your review. We're glad to hear that you found our hotel very good. We apologize for the issue with the window, and we appreciate your feedback. We'll look into this matter to improve the comfort of our guests. We hope to welcome you back in the f... Read more
Terrible Stay
Rated 1.0 by Ritu Kundu . Nov 28, 2024
The place was crowded with worst possible breakfast ever.
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Bangkok Palace Hotel has replied on Nov 29, 2024
Dear Ritu, Thank you for sharing your feedback. We sincerely apologize for your disappointing experience during your stay. We regret that the breakfast did not meet your expectations and that you found the hotel crowded. We take guest feedback seriously and will review the ... Read more
All country food is mix
Rated 3.0 by Ashish Doshi . Group Traveller . Nov 26, 2024
Hotel good but dirty napkin in charge of 100 bath clean up is good very small room all services okay
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Bangkok Palace Hotel has replied on Nov 29, 2024
Dear Ashish, Thank you for sharing your feedback with us. We appreciate your comments about the variety of food, and we're glad you found our hotel overall good. We're sorry to hear about the cleanliness issue with the napkin; please know that we take hygiene very seriously and ... Read more
Average Stay
Rated 3.0 by Ajaykumar Yadav . Solo Traveller . Nov 25, 2024
Internet speed slow, old furniture in rooms and take 1000thb as security even after full advance payment, breakfast average and looby good
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Bangkok Palace Hotel has replied on Nov 27, 2024
Dear Mr. Yadav, Thank you for your feedback. We apologize for the issues you encountered during your stay. We appreciate your comments about the internet speed, furniture, and breakfast, and will work on improving these areas. Your feedback helps us enhance our services. We... Read more
Excellent Stay
Rated 5.0 by Ravikumar APPUNNI . Nov 25, 2024
The hotel was easily accessible by cabs, neat and clean. The cost was very reasonable so we stayed for 4 days. It's in the prime locality and easy access to my business meet. I would recommend using their service. Booking an international trip was so easy from makemytrip, i booked my flight and hotel easily. Need not depend on individual travel agents here after with expensive fares. Thank you makemytrip for making my trip an amazing experience.
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Bangkok Palace Hotel has replied on Nov 27, 2024
Dear Ravikumar, Thank you for your wonderful review! We're delighted to hear that you had an excellent stay and found our location convenient for your business needs. We're also glad that Makemytrip made your booking experience easy and enjoyable. Your recommendation means a l... Read more
Terrible Stay
Rated 1.0 by sanil sheth . Nov 24, 2024
Ni wifi working bathrooms are as small only 4 feet person can stand no shower working. Staff no supported
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Bangkok Palace Hotel has replied on Nov 26, 2024
Dear Mr. Sheth, Thank you for your feedback. We sincerely apologize for the issues you experienced with the Wi-Fi and bathroom facilities. Your concerns have been shared with our team for immediate attention and improvement. We regret that your stay did not meet expectation... Read more
Terrible Stay
Rated 1.0 by Paridhi Jaiman . Nov 24, 2024
It was a terrible stay there were mosquito and insects in the room and there was no light in the room
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Bangkok Palace Hotel has replied on Nov 29, 2024
Dear Paridhi, Thank you for taking the time to share your feedback. We sincerely apologize for the discomfort you experienced during your stay. We deeply regret the issues you encountered with mosquitoes, insects, and the lack of lighting in your room. Please rest assured t... Read more
