Review Of Grand Mercure Dubai City

Affordable business hotel

Rated 4.0 by himanshu shinh . Business Traveller . Nov 14, 2024

Good business hotel. Near airport. Bathroom sizes are small. Look and feel is newly made. Not near any market

Excellent Stay

Rated 5.0 by Sophia Shaikh . Solo Traveller . Nov 13, 2024

Eexcellent food very good service clean n neat rooms

it’s a zero star Hotel. don’t get into trap of 5 star.

Rated 1.0 by Aditya Jain . Couple Traveller . Nov 06, 2024

I am writing this while staying at Room 520 on 5th nov 2024 ( have a booking of one more day ) Let me be very clear, under the 5 star, they are not even maintaining a service of 1 star. They are so pathetic in service that they will frustrate you to the point where you stop asking for anything. Let me start with the checkin When i come to checkin at 3:40PM they asked to wait (check in time was 2PM via agent site). Even after 1 & half hour of checkin time they were not able to give room. When we checked in room 520 we found that the rooms are interconnected (theirs a door which opens in room next to 520 🤣) so even if someone talks in other room. Whole voice of them (with proper bass and terrible) will be heard by you and vice versa. So basically you have zero privacy as the rooms are partioned by ply wood wall. We opted for non smocking room as my wife is asthmatic, But beside our room if someone smokes our whole room start smelling like hell. And when i asked to change the room. They said we can send the security and asked other person to not smoke 🤣 and even if we change the room sir you will get another interconnected room. Later we found out that its a residencey converted into so called zero star hotel. They are pathetic to the core. Will update with the whole stay Update - it’s 12:19am in the night and i am asking them to change the room and they have nothing to say. Our room is full of smell of smocking and my wife starts coughing now !!

Average Stay

Rated 3.0 by Parmar Dipakkumar Khimjibhai . Family Traveller . Oct 24, 2024

The hotel is good but the room service is not good at all! they do not provide towels and water required for 3 persons as per booking. During check-in they asked aed 100 for 3rd person per day means aed 1000 extra for 10 days; where as we booked for 3 persons on mmt. To resolve this issue we were waiting for 90 minutes at reception!

Good Stay

Rated 4.0 by Hari Kiran P V S C . Oct 17, 2024

Grand mercure is just a 4 star hotel. Even-though ambience is ok, facilities are not on par with a 5 star one. Buffet breakfast menu is the same on most of d days. If u stay for more than 2 days, u will get bored of their buffet. And in room tv is of no use. Only few arabic news channels. No internet connection to tv to play youtube. When u are catering to international tourists, how can the hotel expect to watch only local languages. U cant even cromecast/mirror your phone screen on tv. Its best only if u need a budget stay in a star hotel with moderate facilities. And particularly, reception ladies are not so polite. They are very casual when we approach them with a concern.

Excellent Stay

Rated 5.0 by Ruchika Kumar . Oct 10, 2024

Very nice place to stay for vacation. Approachable to metro. Rooms are pretty good and clean. Perfect service with professional staff

Loved

Rated 5.0 by Pradnya Ekawade . Couple Traveller . Oct 09, 2024

-stay was excellent -location is near to metro station so easy to commute -shuttle service available in hotel which is add-on to the comfort to travel in dubai -cleanliness is up to the mark -all services were good & staff is supportive -suggestion to add some more variety items in breakfast.

Excellent Stay

Rated 5.0 by Harshal Dhobale . Oct 02, 2024

Hotel room is very clean and neat. Every part of the room is hygienic. Hotel staff is well mannered and nice. Food is very nice. Room service is on time and it is nearby airport so transportation is very easy. Metro is also not far away. It is walking distance

Good Stay

Rated 4.0 by Jithu Thomas . Business Traveller . Sep 29, 2024

Great place Good location and excellent quality rooms at reasonable price ... i got good deal 👍 Well maintained property

It’s really bad experience

Rated 1.0 by Muhamed Aslam Kuruvakunnan . Family Traveller . Sep 16, 2024

I booked a hotel, but during check-in, i was asked to pay a 350 aed deposit, which i did (although the check-in process took 30 minutes. At checkout, they refunded only 162 aed instead of 330 aed (after deducting the city tax. After a lengthy discussion, they discovered that the staff had canceled my booking and registered me as a guest. Resolving this issue took nearly two hours, making it one of the worst experiences i've ever had. It completely ruined my family's on-am celebration.

Great hotel but very poor customer service

Rated 1.0 by Reem Mostafa . Family Traveller . Sep 06, 2024

The worst service and experience. Staff need to be changed despite the amazing facilities and the room is amazing.

Good Stay

Rated 4.0 by RAJIV MIRCHIA . Couple Traveller . Aug 30, 2024

Very good location. Good shuttle service to the airport. New clean modern roo. S with all basic amenities

Great great hotel

Rated 5.0 by Shiraz Chanawala . Solo Traveller . Aug 28, 2024

This is one classy hotel with modern rooms and high ceilings. There is a walk in wardrobe and the arrangement of the room is unique. The breakfast is top notch as well. Thoroughly recommend.

Average Stay

Rated 3.0 by Idiculla Mathew . Family Traveller . Aug 18, 2024

Low average quality of food is served and same menu repeats. There is no other option for indians apart from bread counter. This property is rated 4. 5+ in review and listed in 5* hotel category where it does not meet a 3* facility. I was booked deluxe suite, the room and sitting area is specious but toiletry items are low quality, and towels are very heavily used. Very bad smell of smoking in the corridors.

Good Stay

Rated 4.0 by Marigold Tan . Aug 09, 2024

The staff are all nice. The food i can say is 3/5 so i am considering if i will include bfast in our next stay again. We are just living nearby but we always choose to stay in this hotel.

Bad room service, although few staff on reception is good

Rated 3.0 by Sanchit Sahni . Couple Traveller . Aug 08, 2024

The room service is very bad, we need to wait for 2-3 hours for just a water bottle. We were in dubai for 5 days but check out due to bad experience

Average Stay

Rated 3.0 by Jorenth Davalos . Couple Traveller . Jun 25, 2024

Cant able to use the aria pool because of its timing. I choose this hotel to stay because of the aria pool but sad because i didnt experience the aria pool. Tell the staff to be more joyful

Family stay very bad experience

Rated 1.0 by Jithu Jolly . Family Traveller . Jun 18, 2024

It was really a bad experience, tv not working and staff attitude was really bad family stay very bad experience

Terrible Stay

Rated 1.0 by Prashant Sakharam Bakkam . Business Traveller . Apr 22, 2024

It was bad day. Hotel denied to give room. Even after confirmed booking from make my trip. As per hotel they were sold out and they did not given any confirmation to make my trip. I could not checked in the hotel. With no any option i had to book another hotel. Hope make my trip will give full refund again this booking.

Excellent Stay

Rated 5.0 by Taimur Imtiaz . Family Traveller . Apr 16, 2024

That was an amazing and excellent staycation at grand mercure dubai hotel. We as a whole family of 11 persons stayed there and enjoyed a lot. Thanks.