Review Of Mercure Dubai Barsha Heights Hotel Suites And Apartments

Overwhelmed staff in the holiday season

Rated 2.0 by Shravan Panjabi . Family Traveller . Dec 27, 2024

Spacious rooms but very poor maintenance. Checked into a room with broken drawer & non-functional electric kettle. House keeping had to be continuously reminded to refill drinking water & provide adequate number of bath towels. Breakfast buffet could do with more indian dishes.

Amazing hotel

Rated 5.0 by Abhinav Puri . Family Traveller . Dec 20, 2024

Amazing experience very comfortable and spacious hotel. Will definitely visit again with family and recommend

Poor Stay

Rated 2.0 by Kritika Golcha . Dec 06, 2024

Firstly the lifts are really bad, take a very long time to come and when they do come they stop at every floor. The mechanism is faulty where even if the lift is full, it will stop, that's just ridiculous and an absolute waste of time. Secondly, the housekeeping is pathetic, they take super long to hand over things in room which are usually present in other hotels (spoon, towels and other very basic things. The rates for the skyline are exorbitant and the services or cleanliness are not proportionate to the costs.

Good Stay

Rated 4.0 by Firoz Ali . Dec 04, 2024

Very good place very friendly staff, breakfast is also very good, kids play room is there kids enjoy, swimming pool n jacuzzi is also good we enjoyed full day visit again.

Old, dirty, crowded and slow serviced hotel apartment

Rated 1.0 by Melbourne Baluca . Family Traveller . Dec 03, 2024

The apartment we had is old and dirty. Balconies are dusty, sinks are clogged. Few towels in the bathroom. They do not provide lotion. You will have to wait long hours if you request extra towels, slippers, water refill, iron, utensils, and plumbing services. Even the waiting for the lift will test your patience. Food is not good as well. Nothing extra special.

Best location at best price

Rated 5.0 by Heena Saini . Family Traveller . Dec 01, 2024

Excellent location and staff. Enjoyed my stay d ere. Staff was also very helpful and overall i rate it as one of the best holidays i had

Good hotel bad house keeping

Rated 3.0 by PRATIK JEJANI . Business Traveller . Nov 25, 2024

Good hotel takes time to check in and no toiletries or towels in the room we needs to keep calling them for every little little things like water toothbrush and checkout

Excellent Stay

Rated 5.0 by Kartik Arora . Nov 18, 2024

Very good hotel. Good service and staff, close to the metro station

Poor Stay

Rated 2.0 by Deepthi Raghu . Nov 04, 2024

okish …near to the metro other than. that service was very bad they din give any water bottle no cleaning properly

Unhygienic plus no good staffs

Rated 1.0 by Azhar Kasu . Group Traveller . Oct 29, 2024

Worst ever experince no staff not even good quilty worst ever hotel stayed jn dubai

Average Stay

Rated 3.0 by Anil Nahata . Oct 20, 2024

The location was good. Room was comfortable. However, breakfast spread and quality was rather poor. The service standards were very poor. It took 4 hours to get a bottle of water. Gym was nice. Overall a let down from expectation.

Good Stay

Rated 4.0 by Babita Sheokand . Family Traveller . Oct 14, 2024

Stayed in a 2bhk suite at 38th floor. Wonderful ambience and hospitality. Even allowed me early check in. Very polite and helpful staff. Food has very less options as breakfast only has a continental touch to it. Very limited options for indians. Overall very very nice stay. Recommended to all

Experience

Rated 3.0 by NAND KISHOR LADDHA . Business Traveller . Oct 06, 2024

Location good, food ok happy to see some indian food in menu next time service is issue for a standard service like water, towel we have to call every time

Excellent Stay

Rated 5.0 by Ramesh Bishnoi . Business Traveller . Oct 01, 2024

It is a very good hotel, there is station, metro, market, everything nearby. It is a very good hotel, there is station, metro, market, everything nearby.

Terrible Stay

Rated 1.0 by Aida Abdelaziz . Couple Traveller . Sep 30, 2024

I waited 30 minutes to check in one of the receptionist was shouting as the guest to wait. He was very rude. The guy was helping us with chicken over us two bedroom instead of one as a complementary. Once we entered we found the water in the floor sink was locked and the room smells very bad. It took them another 40 minutes to change our room half of the day was gone room service never picked up and it took them 40 minutes to bring us forks. Pool was under maintenance. I’m so disappointed.

Good Stay

Rated 4.0 by Naser Mohamed Al Harthi . Business Traveller . Sep 29, 2024

The employees who’s working there make you want to keep coming to this hotel kashim, mustafa the both of them and o mar also a girl i think her name alina or elena but the rooms itself need a lot of work especially the apartment they just renew it few years back but it’s worse and also the sofa need a lot of cleaning and it’s easy to do it but don’t know why they don’t do it so thank you guys for making my stay always easy

Excellent Stay

Rated 5.0 by Naser Mohamed Al Harthi . Business Traveller . Sep 29, 2024

I’m staying at this hotel since they open it and when the name was ya-sat gloria and to be honest it’s the employees who makes me always come back they kind respectful and helpful like mostafa there two guys with that name and o mar and some guy called kashim

#amazing sky line #hotelrooms

Rated 5.0 by Parminder singh Raja . Business Traveller . Sep 21, 2024

Very good experience amazing skyline and reception staff was good house keeping give me some trouble but overall hotel location is great

Good location near to dice metro station

Rated 4.0 by Vinay Anand . Family Traveller . Sep 16, 2024

Overall, the stay was okay. I liked the room, breakfast buffet and other amenities. But i was not happy with the guest relations or housekeeping team. I had requested for an additional cot which was neither provided nor acknowledged.

Excellent Stay

Rated 5.0 by Ramesh Bishnoi . Business Traveller . Sep 14, 2024

Very nice hotel, near bye station. There is food nearby, there is a market, everything is there. Very nice hotel, near bye station. There is food nearby, there is a market, everything is there.