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USER REVIEWS

New Wilmington Hotel

0123401234
New Wilmington Hotel
Room
Outdoors
Take advantage of recreation opportunities such as an outdoor tennis court, or other amenities including complimentary wireless ...Read more

Amenities

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+91

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3.8
Very Good(178 RATINGS)

Devonshire

Devonshire

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Check-in: 2 PM - 10 PM | Check-out: 11 AM

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2 Adults

New Wilmington Hotel Location

Property Rules at New Wilmington Hotel

Check-in: 2 PM - 10 PM Check-out: 11 AM

Languages Spoken by Staff English

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User Rating & Reviews

3.8
Very Good

178 Ratings

Rating Categories

  • Cleanliness4.0
  • Room3.6
  • Hospitality4.1
richard.Oct 19, 2024

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5.0

The location to The Congress Theatre and good price, nice albeit small, breakfast so very pleased overall

miss t.Oct 14, 2024

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4.0

Nice clean sheets and towels but the carpet had some old hair ball, nothing major really, probably just not picked up by the hoover. However, all staff were super nice, smiley and helpful. Breakfast was very good and non-greasy. Would stay again as very quite street and literally by the sea front..

arunas.Oct 13, 2024

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4.0

Good

leonard.partnerOct 06, 2024

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3.0

Such a grand looking hotel & reception area & smiling staff when you arrive, such a shame it’s over priced especially due to the other bits I’ve mentioned in the review! Never have I paid that much for a few nights stay in a spa hotel that needs such repairs!

Not happy. Totally delusioned.

jack.Oct 04, 2024

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1.0

We arrived to the room no electricity had to go to reception who told us it had tripped out obviously never checked. No heating in the room absolutely freezing. Awoke next morning hoping for showers and shave. No hot water told by reception sorry not turned system on. We had a long drive and ferry crossing to do and had to was in cold water my wife had to boil kettle and take to sink to wash her hair very dangerous. We expect a full apology and refund for this dreadful experience at the beginning of our long awaited holiday. Someone will have the figures of how many times I’ve booked with hotels. com over the years but I must review my status with the company.

edward.familySep 30, 2024

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5.0

Bedroom was spacious and well decorated & breakfast was grey

jo.partnerSep 29, 2024

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4.0

Well presented accommodation, attentive staff, great location for seafront and town centre. Would recommend. Thankyou.

roy.partnerSep 22, 2024

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3.0

Although the Staff are welcoming and attentive the hotel could profit from a refurb

michelle.Sep 09, 2024

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4.0

The property itself has clearly had some work done on it. The room was clean and well presented. Customer service could be improved upon. Breakfast was okay however, the gentleman taking orders was in his outdoor coat and on occasion not all breakfast was delivered to the table clearly forgotten about.

tracy.partnerSep 07, 2024

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3.0

Breakfast was awful staff rude

michael.Sep 05, 2024

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3.0

Nice size room with lovely big bed but pillows to hard. Shower & bathroom was nice. Breakfast was presented well but fried eggs & scrambled eggs not done in conventional way.

martin.Sep 05, 2024

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1.0

Worst hotel i have ever stayed in.

roger.Sep 05, 2024

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5.0

A very good hotel. Excellent position with the sea front and town centre within easy walking distance. The Hotel is clean and well-presented and has undergone significant redecoration since reopening in May 2024. We found the staff to be very welcoming and always helpful. We stayed in a superior room which was well furnished and comfortable. We found the breakfast to be very good including hot and cold options all using quality produce, anything that was not right was willingly replaced. we had read previous negative reviews and were worried about what we might find but based on our experience we have no complaints about the hotel. Being regular travellers to Eastbourne we will have no hesitation in staying at this hotel again.

paul.Sep 02, 2024

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5.0

It's well situated fot the Theatre, easy walking distance, close to the sea front, the hotel was reasonably priced, it was more than adequate for one night, bathroom clean and tidy, the bed comfortable, everything was to hand. I have paid a lot more for far worse. Would i stay again, a big fat YES.

Poor service

edward.Aug 27, 2024

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3.0

Room was clean and comfortable The service at breakfast was very bad and the food was poor quality and undercooked

steven.partnerAug 26, 2024

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1.0

I have to say the hotel is very dirty. Black mould in the bathrooms. Water stains on the ceilings. Curtains torn and falling off the windows. Toilet seat broken. Shower and taps a very dirty. Walls have marks all over the place. Wall paper is coming off. None of the photos on the website is accurate at all.

keeley.partnerAug 20, 2024

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4.0

Very helpful. New to the hotel & hospitality industry, but can’t do enough to help with anything you need. Good luck with your venture.

carol.Aug 19, 2024

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2.0

Great Location, and friendly staff. Decor needs updated. Breakfast more choice please. Would not stay again as not value for money.

sheila.Aug 18, 2024

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3.0

Good location

david.Aug 17, 2024

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4.0

Good clean hotel

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