The hallways up to the bedrooms look quite tired but I got a pleasant surprise when I entered my bedroom and found it to be large, clean and nice looking. I had a really comfortable sleep the 2 nights I was there without any noise disturbance (I find it hard to sleep if there's much noise). Breakfast was good.
Cute older hotel with water views. My room had a jetted tub great for relaxing. Great little bar and very good food at the restaurant. Very diverse menu, something for everyone. Perfect location close to everything.
It was clean and the staff helpful. My room looked out onto a wall and exit stairwell, but no worries about that. Breakfast was good.
kenneth.familyOct 06, 2024 We had a thoroughly enjoyable stay at the Imperial
christopher.partnerSep 25, 2024 The Staff were friendly, accomodating and very helpful. The location and ease of parking was great. The overall state of the facility, especially the rooms, furniture and fixtures were disappointing. It is in desperate need of a refresh/renovation. Cost for the accommodation was fair given the location and availability however we did expect a nicer facility. The breakfast was adequate.
This hotel was terrible. The receptionist was sittinv in a dirty pinkbpuffa coat, no eyr contact, not friendly. No lift, no offer of help with luggage so had to drag my case upstairs. On entering the room the first thing i saw was the filthy windows and could just make out the metal fire escape taking up the whole view. The room was very small, dated and felt cold and dirty. There was no way id spend a night thete. Another guest kindly took my case back down for me as i need to hold the rail with both hands to ho down. When i went to reception she just shrugged and said well youre not gettingvyour money back but i could mot stay thete it was do bad
We couldn’t see the loch from our room due to the condensation on the windows. The window frames were thick with dirt and mould. There was also mould in the bathroom where water from the shower collected on a shelf above the bath. This was charged as a “superior room” - would hate to see the state of the other rooms. Furniture dated and battered. Heavy traffic noise kept me awake most of the night.
Staff were fantastic and very helpful so no complaints on that front. Food in the restaurant was nice and not too pricey. The only downside was the cost of the room but it seemed on about the same price as other places in the area.
maria f.partnerSep 11, 2024 Property is very outdated, no lifts which makes a little complicated for older people. Every room has carpets. I would say it’s fair for a night stay, they offer breakfast but the building itself is old.
Moldy bathroom. Pretty sure there was black mold in there. I became ill after staying there. Employees were lazy and borderline rude at the check-in desk.
Hotel staff were friendly and the welcoming.
It is an old Victorian hotel so the rooms are large but very tired and need a face lift.
The plumbing is original and also needs an upgrade but the toilet was very clean and the shower lovely and hot.
The best part of the room was the bed. Extremely comfortable and we slept well.
As it is right in the heart of Fort William there were a few people going home from the pubs around 12.30 but apart from that it was quiet.
We only paid for room only so can not comment on the breakfast.
For a competitive one night stop over it was fair value at £139 compared to the Premium In who wanted £223 room only.
Lots of stairs to climb, but a beautiful place to stay.
allan.partnerAug 26, 2024 A very nice breakfast and good value for the money. Walkable to train and bus station nad kind people at the front desk
We had two rooms. One bathroom had mold in the shower and the floor was not vacuumed. The single beds were very small and uncomfortable. The floor in the other bathroom had leaking tiles. The positive note is that it is in a great location along the water and one street away from the fun pedestrian shopping street.
malcolm.familyJul 20, 2024 Perfect location and very attentive and friendly staff
andrea.familyJun 30, 2024 Old matrace with tired springs and the double bed was uncomfortably small. Carpet was dark but doesn't seem to be overly clean. View at the side side of the the neighbouring house, so no view.
