Sufficient for one night, but disappointed in the price for what it was. $230 CAD to be in a small basement room, no natural light, stains on the throw pillows, and the shower head was not sturdy (would not stay up on it's own). That said, the staff were very friendly and helpful.
tanaka.partnerNov 17, 2024 Could here people in corridor. And the people above us with music playing at midnight.
Hairs on bed and bathroom.
Night over when going to a gig. The hotel is very near Shepherds Bush Market tube and westfields. Friendly welcome and nice little bar in reception. Clean room.
The hotel was perfect for my visit this time and very convenient for town. Had to pay a £20 security deposit which is normal, however this is still yet to be returned. Other than that, great!
Warning: Unsafe Invasion of Privacy Incident
I feel compelled to warn others about my recent stay at this hotel, which I found to be unsafe. After leaving my room for an hour, I returned to find my key deactivated. A maid, who smiled at me, used her master key to let me in. When I later returned from lunch, I encountered an alarming situation: the maid entered my room without knocking while I was changing clothes, claiming maintenance needed access. I was shocked and told her to leave, which she did reluctantly.
When I reported this invasion of privacy to the front desk, the response was inadequate—a mere offer of a free drink. This does not address the severity of the issue. The cameras can verify the maid saw me enter my room just before barging in, highlighting her blatant disregard for my privacy.
Additionally, my room lacked a deadbolt or any safety mechanism, leaving me vulnerable to further intrusions. I now feel unsafe and uncomfortable in what was supposed to be an enjoyable stay in London.
Due to this experience, I will be leaving the lowest possible ratings on all travel websites and sharing my concerns widely to ensure future guests are warned about the serious safety issues at this hotel. The worst part? I was told to "email the manager", and no one has even bothered to respond. I opened a Hotels.com support ticket and even THEY can't get ahold of anyone.
Stay very far away from this place!
All areas of hotel that I saw were clean and tidy. My room was in basement; included air con unit which I did not use but would be a boon in summer as no window. Room and toilet/shower clean, bed comfortable and clean. A few odd observations:
Nice looking shallow sink in en suite with hot and cold water plumbed the wrong way round. Kettle wont fit under tap.
But the weirdest thing is that when I returned about 11pm there were a crowd of teenagers sitting on patio smoking spliffs. I assume they were known to hotel staff on reception a few feet away. Quite a risky thing to turn a blind eye to on a licenced premises. I think it would make some guests uncomfortable.
Very close to subway stop. Room was clean comfortable and staff was very nice.
I like the most with the staff members as front desk. They are amazing. I did not Cary my charger for my phone and they provide for me so I was able to charge my phone this was important for me. I was also able to leave my cary on bags so that I was able walk around after my check out. I had very good experience with the hotel. I recommend this hotel. Also was affordable!!
michael.friendsSep 29, 2024 Great hotel, clean and easy to get to from transport links.
We got locked in our room has no air conditioner no refrigerator on the third said they have had this problem but has not fixed it how can you get locked in your room at a hotel floor with no elevator
Friendly helpful staff, clean and comfortable stay
Great location, just no daylight in room 1 but v clean
Amazing rooms and service
Very helpful staff and informative. The rooms were clean and tidy and suitable for short stays with family and friends.
Clean, comfortable and friendly service. Well connected for travel and dining out.
Was looking for something near a train station close to the London. Think we could've found a nicer place that was unfamiliar with the area.
sally.partnerAug 02, 2024 Very hospitable staff and just by shepherds bush market station. Accepting dogs is a great plus.
Clean, tidy and comfortable
Nice place in the centre of Shepherds Bush
I had a single room in the basement (no windows, no problem) on the 1st of July 2024 as I went to the O2 Empire to watch a band. The hotel is right next to Shepherds Bush Tube station (20 minute ride from Euston Square). the Empire is a short walk away. Access to the hotel is through a single railing gate, to the side of a double gate. Very happy with the Hotel and it suited my overnight needs. The staff are friendly, polite, efficient and helpful. No meals available. Small courtyard to chill in. small reasonably priced bar. Several pubs nearby, plenty of takeaway food outlets. I will definitely stay here again.
