Excellent location off Oxford Street.
Excellent hotel . Very welcome staff. Clean. Quiet
Probably the best in town right now
Just simply luxurious without the bling, subtle unobtrusive friendly staff. Full 5 stars and well deserved.
marina.familyNov 14, 2024 Everything was perfect.
Room service needs improvement
olivia.familyOct 15, 2024 Very clean and nice hotel. Some staffs are better than the others. Paying the money for a luxury hotel like Botree, we asked for 2 more bottles of water one night, they said no. that leave a 4 stars, instead of 5.
albert.partnerOct 02, 2024 Remarkably quiet hotel room in such a central area. The room was spacious with an incredibly comfortable bed. Complimentary water and fruit juice as well as tea and coffee machine. Lively bar area. Although we did not eat in the restaurant if the quality of the breakfast was anything to go on I imagine it would be very good.
Very well appointed rooms. Modern contemporary chic twinned with technology frills. Soundproofed walls, great mini bar with some free non-alcoholic beverages. A few steps away from an Elizabeth Line tube station.
Rooms are very comfortable, clean and quiet. We had a superb view down Marylebone Lane towards Oxford Street.
Service is sporadic and theres an odd attitude that I can only describe as cliquey and condescending (not everyone, but it’s a theme we spotted). There were several daily misses with room cleaning and restocking, some errors took a couple of calls to get right. The lack of a reception desk is weird, instead there’s half a dozen people stood around holding iPads. It’s off-putting. I understand that a cosy personal experience is the objective, but it’s an uncomfortable experience to navigate through when arriving and leaving.
I wanted to rate this experience higher because the rooms and the location are fabulous. The overwhelming tech and inconsistency in service let it down.
gideon.familySep 16, 2024 Very beautiful and modern hotels, nice and very modern rooms - one comment on the room, no handler to open the shower door.
Disappointing service - after skipping cleaning of the room, the receptionist answered impolitely, not hesitating to bluntly lie for the source of the reason. It required unpleasant argument to have the room cleaned.
Repetitive billing mistakes including "sneaking in" the final bill a "discretionary service charge" as well as dismissing the use of a voucher trying to charge as it is not exist. Four mistakes in one bill cannot be perceived as coincidence.
Great potential ruined by disrespecting service and multiple attempts to take advantage of us as guests.
Everything was impeccable from start to finish. Easy access to public transportation and very walkable.
Fantastic new hotel in centre of London!!!
Decent hotel, but London has many really good 5 star hotels. This one does not stand out from the crowd.
Gym was small and very limited in equipment for a luxary hoyel.
Serice was not consistently high as you might expect in a luxary hotel
Location ,location ,location.
Fantastic Hotel in a great location .Very modern took us sometime to get used to some of the gadgets but i think that is an age thing.Great Italian Restaurant and bars within the Hotel. I guess the only problem is the service charge on everything but this is LONDON .
I had an amazing stay here, from great service at check-in to a large room that was very clean and modern. The room was spacious and had lots of room to be able to unpack and relax. The hotel is right in the middle of London but the street was nice and quiet. It was incredibly walkable and a minute away from the bond street station which was very convenient. Room service and the restaurant in the hotel were both delicious. Overall a wonderful place to stay in London.
Used to be much better in terms of service. Might be some difficulties due to place being super busy.
The hotel processed unauthorised charges to my bank account, when disputing this with them they denied any accountability and lied to me by saying they do not hold my card details.
While I read good things about the BoTree prior to booking, it surpassed my expectations on arrival. From the welcoming received, right through to departure, the staff were amazingly attentive and catered to every need. Further, the BoTree is centrally located, walkable to many key areas of London, and right near the Bond Street tube station. I highly recommend this hotel.
Good location and nice room.
Brand New - amazing Service
The BoTree was wonderful. Brand new, very clean, with amazing service. We had a welcome note and treats in our room as a nice surprise. Room service was very quick and tasty. After having to wait at check in on our second visit, the team went above and beyond to make us feel appreciated for the rest of our stay. We’d definitely stay here again.
