Front desk ignored me until I said I would sit down until they were ready. Room I booked had damage ADA accessible, no window shades so they tried to make me take a non ADA room. Took room without window shades as I was exhausted. Had my dog, both your listing and Hilton said pet friendly with nothing about additional fee for pet. They wanted to charge me pet fee in addition to damaged room. Someone ran around all night in floor above making constant noise. Everytime I went through lobby, no attendant at front desk.
Great location. Nice small hotel. Very well kept.
Looks new and perfect conditions
joyanna.partnerNov 03, 2024 Everybody we encountered was very pleasant and almost everything was very clean. However, our bathroom floor had sticky lines as if there had been duct tape on it for quite a while.
Our towels were rough. (Another would have been nice for my hair but that’s not a big deal.) Otherwise everything about the place was excellent. Loved the coffee!! Breakfast was good - the eggs were better than most “eggs in a chafing dish”! I loved the azalea bushes in bloom. It was a beautiful surprise at this time of year. We will stay here again.
danita.familyNov 02, 2024 Very nice for an overnight stay. The staff was very friendly.
amber.family_with_childrenOct 20, 2024 Wonderful stay!
This was our first time staying here. . Brittany at the front desk was warm, friendly, and very helpful. The rooms were very clean and stocked appropriately. Having the pool table in the lobby was great, especially keeping teenagers occupied. I really loved that the checkout time was noon unlike most hotels being at 10:00 because I am not a morning person. We will definitely book again.
Clean and comfortable for a reasonable price. Exactly what I want for a night traveling. I was looking for a comfortable place to stay…not a place to buy.
Super great location, very pet friendly, awesome breakfast, friendly staff, clean rooms
Always clean and welcoming.
Nice property, very clean, and comfortable beds. The breakfast leaves a lot to be desired.
Yolanda when checking in was so welcoming. I really appreciated it!
sara r.familyAug 25, 2024 The staff at Tru Hotel was very friendly and helpful.
We come to Cartersville at least twice a year. This is our first time at this hotel but it won’t be our last. This hotel was very clean, had friendly staff, quiet area but close to everything. Most of all, the room was very comfortable and I’m hoping I can find the pillows online to buy for my home!
benjamin.familyAug 02, 2024 Awesome stay. Very nice and clean, staff very kind and helpful.
The keys did not work the entire three days we stayed. The front desk staff handed out master keys to everyone which was reckless. We were not safe
