Staff was stellar. They could have worked at luxury hotels based on their customer service. They were amazing! I would definitely stay there again!
melisa.partnerJul 29, 2024 When I checked in the lady did not know that there was a Military discount even though it was on the wall as a picture. Then, I had to wait for her to walk the property to find a room with a working a/c. Once in my room, found roaches in the room, it smelled like someone was just in there smoking a cigarette, the TV was on as if someone was just in there, and the bed was not made properly, like someone was just in there. Then when asked if we could get another bath towel, we were told no only 1 bath towel and 1 hand towel per room. That was not enough for my husband and myself.
The shower walls were very dirty and needed cleaning. The floor throughout my room was very dirty.
Also the bed sheets didn't look clean and the comforter on the bed was also dirty.
With all the people standing around in the hallways and around the parking lot, I didn't feel very safe
My guy who stayed there ,one of my employees
Said he would not stay there again
We had bugs in our bathroom and our tub shower. We also had very dirty floor in the in the bathroom with lots of hair.
sherald.familyJul 19, 2022 Room was filthy. Dirty tub and towels. Sheets were dirty and blankets had burn holes in them. Bugs on floor. Towels and pillows were dirty. Took 40 minutes to check in bc no one was at the desk. No iron or ice bucket. Fridge was nasty.
Not only is there an apparent lack of understanding as to how a check-out time works (10:00 am reminder, apparently), there’s also a problem with the staff. The gentleman who ran the counter during the day repeatedly made rude, unnecessary comments; in addition, he shouted at me to provide a PIN number… Not something I’d expect to provide verbally for the gentleman sitting at the counter, considering I was outside (next to other customers) due to their covid regulations requiring them to use the ‘night window’.
The floor was dirty when I walked into the room. I found several roaches in my room during my stay. The bathroom (room 263) had a very bad, long-term smoke/mold/mildew smell. Even opening the bathroom door made it reek.
To add insult to injury, upon checkout I was informed of an ‘additional $10/night fee for my dog’. Several issues with this - first of which being that my dog was WITH ME at check-in. Not only that, but when I extended, I had her with me at least once. Upon checking out, I was informed this means I lose my $50 deposit.
There were constant gunshots ringing out from across Augusta, and this is several nights in a row (stopping around 11 pm-12 am). There were police officers there at least 3 days of my 5-day stay, including one night where there were 3 police cars parked in the lot. The area is pretty bad, to say the least. The Burger King/Spinx next door had police there nearly every night, for perspective.
0/5. Would not recommend.
The property is old and in extreme disrepair. The area appears to be unsafe as the lobby is locked and the registration is accomplished via a "service" window.
Very bad place. The lobby is closed during the day they want u to check in thru a window (weird) if the staff needs protected i probably do too oh and homeless people just hangin around outside. Left n went 8 min away to a actual hotel. Not a dumpy motel
Horrible service , never will stay there
Not clean, poor service, infested
The place is clean and right next to the major highways 👍👍
There were a lot of illegal activities going on and very obvious.not to mention the hotel was absolutely filthy!!
No comment
Managers is very rude when I try to get cleaning supplies to clean my own room after I had been there for four days and no one cleaned it.
Work on communication with co-worker... Work on cleaning better... Work on security, to many "incidents" snd noise... And last but not least, SMILE when talking to a person, a smile goes a longgggg way 😁
If you're just visiting Greenville, DON'T STAY HER
The room itself wasn't bad. We did notice a few bugs though. But the experience was awful. They provide 2 threadbare towels and 2 flat pillows. They count them too, so don't even think about taking one. If you check-in after hours, be prepared to check-in from the curb. Also, bring your own toilet paper. The front kind of gave me lip because we asked for a new roll. The roll was only half full when we checked in. Also, no pots & pans in the room. The stove is useless. No ice machine because there's a store near-by.Ugh..
verified t.partnerOct 13, 2019 Remote didbt work, stink and wood bugs,. I did like the stovetop
verified t.partnerSep 30, 2019 Its a simple hotel. Comfortable bed and pillows. Poor towels though. Excellent location!!
Still trying to get a refund, but the locations phones do not work. Nobody seems to be able to help. Pulled up, checked in, drove around the site and left. Super sketchy.
