Toilet was very “dirty” . Urin around top of bowel
My girls thoroughly enjoyed the suite. Especially the swan made from towels. I enjoyed the space and seeing my girls happy. I wish I would've taken photos.
The room was fine. Ice machines were either broken or turned off on several floors. Vending machines took money and front desk staff were nonchalant when reporting incidents.
Place was clean and good for a budget stay. Very nice and cozy, clean bed no funny smells in the property
This place looks nasty, stayed here just because i was on the road for 14 hour's. I am a diamond elite member with Holiday INN. I rarely ever see a location that charges a room deposit. When i do get charged a deposit its no more than $50.00. No wonder your parking lot is empty. You lose business because of your outrageous deposit.
andrew.partnerNov 17, 2024 Easy access to the freeway, shopping and dining. Rooms were clean. Beds Comfortable and the atmosphere was pleasant and peaceful.
The staff was pleasant, accommodating and professional.
Overall, a great place to stay that is easy on the budget and in a location that is full of activities.
adrienne.friendsNov 17, 2024 A pit stop on my way home for a night's rest. Easy access to the interstate. Breakfast was really good. Staff was very nice and cordial. Customer service was excellent. Beds were comfortable, except the pillows. I really wish Best Westerns would get better pillows. But overall, they are still my hotel of choice.
patricia.familyNov 16, 2024 Our room was perfect and the staff was GREAT!!! Breakfast was delicious!!!!!
I’m saddened to say that my experience was nothing of the patrons that has rated this establishment so high in the past. I will not be staying at this location again, nor would I recommend it to anyone. For the price you pay, the subpar breakfast and amenities are unacceptable.
Staff at the reception is nice and courteous. Staff at the breakfast is also very nice and friendly. Location of the hotel is good, room is good but the bed is uncomfortable and soft which needs to be updated.
No AC in unit. Provided a fan
Worst hotel customer service ever!
I will NEVER stay at this location EVER again! We were told they had cribs available. NO.. they only had ONE and it was in use. Only had ONE dolly. It was gone. We paid for the room and sent my daughter and her infant daughter ahead of us to check in and called ahead. Only to be told they needed a $200/deposit upfront first. We had already paid and couldn’t get it reversed. Thanks hotels.com for that one. Couldn’t get even a partial refund. The 2 queen bed room was so small. They ran out of pillows. Wasn’t very clean at all. Owners in the morning were really rude to elderly couple in front of us. Shame on you guys for your tactics and lousy professionalism. You should be ashamed of yourselves. Cause when the migrants stop coming. The Americans will not come back. The were even COUNTING the number of cup cereal we were getting. We were told that breakfast would be served but when it runs out, that’s it. They don’t put out anymore. I’d rather stay at ANY other run down hotel than to be treated like third class citizen. Oh, you can’t pay cash either! FYI, good luck if you book here!
Great staff very clean place and close to fast food and gas stations.
The front desk staff were very lovely, easy check in. Room was good, beds were alittle small, lots of space with the bathroom for size of room. Very very close to lots of food options, parking lot was very dark, so kinda scary at night but over all great value for stay
The staff was friendly, everything was clean, breakfast was good. Very convenient to Potomac Mills.
Room wasn’t clean host was sleep when entering
This had to be one of my worst stays I’ve ever encountered. The room was disgusting, i should have known from the 2 available pics when i was choosing my room. My parents found roaches in their room as soon as they went into their room. Never staying at a best western EVER again!
