linda.partnerNov 24, 2024 The condition of the hall carpet and freshness of it could be improved.
teresa.friendsNov 19, 2024 The complimentary breakfast had limited choices but the coffee was good.
No Microwave in the Room.
There were some young kids that were very loud and obnoxious. At one point, they slammed into our door abruptly waking us up. After being woke up a few times, I called the front desk to complain and the Manager told me to the call the police and was rude.
I love my stay it was amazing
Everything was mostly like you would expect to find at an Hampton Inn
From the bed to the bathroom everything was neat and clean. Had individual heater. Good breakfast buffet. Happy staff.
The front desk staff didn’t seem to know what they were doing. The room had dead bugs on the carpeting. I won’t stay there again.
Staff was helpful and friendly
I really liked the room, the staff was friendly and helpful, the breakfast had good choices and there were apples and cookies available during the day. However, the hotel is right next to the tollway and the sound of the trucks and cars is rather loud, so difficult to get a good night's sleep unless you are truly exhausted. Our room also had an issue with the faucet in the shower. It was tricky and the first after 5 minutes of running water I finally had to settle for a cold shower.
The only negative is the very worn condition of tables and chairs in the lobby/breakfast area. Check-in and checkout was qui k and staff was friendly and helpful
The stay was very comfortable, clean and cozy. The room was clean, and breakfast was very good.
A good spot to rest on our way home.
The customer service was a little negative. They kept running out of cups for breakfast and instead of setting them up for the customers they just would throw the wrapped sleeve of cups down in the bottom bin for us to open up and unpack ourselves haha. Also the pool was a big reason i picked this hotel, and upon arrival the pool was completely empty with a sign that said" pool is closed until further notice"... I would have stayed elsewhere.
brian.partnerSep 02, 2024 No coffee for 2 consecutive mornings. They were out of other breakfast items. Most guests left with nothing. Trash was overflowing in breakfast area. A large greasy/black mark was on the carpet in my room. It appeared that the front desk worker had to do the kitchen duty causing problems throughout. I couldn’t find a manager when I checked out. I called Expedia and they left me on hold for over 20 minutes.
richard.partnerSep 02, 2024 The property outside the room was not clean, especially the carpets in the halls and worse, the carpets in the elevators.
steve.partnerAug 23, 2024 Friendly staff, good breakfast, nice rooms. However pool was under construction - never found that info anywhere
ronald.partnerAug 20, 2024 The property as a whole was good but the condition seemed older than most Hampton Inns. The room did not have a microwave so my wife could not heat up her heating pad(for stiff neck from traveling).
Rockford Hilton is an embarrassment
Paid for a king-sized bed and got not a king size, not a queen but a double? Not conducive for 2 people whatsoever! Room was hot and musty after entering. Obvious the a/c hadn’t been on all day, it was only in the mid-80s all day.
The advertised pool was empty and unusable. All this led to the most horrible hotel stay I’ve ever had, and I stayed in a TENT in Kuwait while waiting to head up range.
Not at all near the standards of the Hilton name. No compensation offered after I complained about the bed problem. Pitiful
