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COUPLE
FAMILY
GROUP
4.0
Very Good
43 User Reviews and 84 Ratings
Location4.3
Food4.8
Amenities3.7
Hospitality4.5
Cleanliness3.4
Value for Money3.8
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Guest Reviews
Excellent Stay
Rated 5.0 by Ankita Sharad Agarwal . Jan 01, 2025
I recently stayed at mercure hotel and i must say, the service was very good! the staff were incredibly helpful and attentive. The restaurant offered some vegan food meals that made my stay even more enjoyable. Check-in and check-out process, which was quick and efficient. Highly recommend!
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Average Stay
Rated 3.0 by Aditya Bhaumik . Family Traveller . Dec 31, 2024
Beautiful place and good rooms, but check in and check out is a hassle because there are not enough staff to help you.
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Terrible Stay
Rated 1.0 by GAURAV DULICHAND HANSPAL . Dec 30, 2024
Hotel denied check in then we call mmt support said booking cancel-led by someone agent. We shocked and after waiting at reception 3 hrs, we upset and hotel reception then agree to give us room but they charged extra amount. Rs 10000-. So we are totally unsatisfied on your services.
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Stay at ban a hill
Rated 4.0 by Ayush Jain . Couple Traveller . Dec 28, 2024
The property was excellent and very beautiful. The stay was good, however did lack prompt room service. On the buffet breakfast, the options are very limited for pure vegetarians. They should definitely look into that it was a rainy season during the time i visited, hence could not enjoy the stay completely. Hopefully will visit next time!
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Never agai
Rated 1.0 by Nilesh Patil . Couple Traveller . Dec 25, 2024
Check in and checkout takes more than an hour. Rooms are small for the money they charge. Staff is rude. Since they have a monopoly in bana hills, services are bad. There is no staff to explain which room is located in which hotel. There is a big queue to check in and check out. Zero hospitality
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Excellent Stay
Rated 5.0 by Bharat Rathore . Family Traveller . Dec 20, 2024
Extremely lovely place to stay at. Very cute petite room, loved the quaint design. Amenities smelled 😍😍😍 Food options were unlimited to select from. You have vegan, vegetarian and all other kinds of options which was worth it even more
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Poor Stay
Rated 2.0 by Prashant Kumar . Couple Traveller . Dec 01, 2024
Location is good but it was bad weather and due to fog we could not see anything.
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Nyc memorable stay
Rated 5.0 by Pooja Mehla . Family Traveller . Nov 16, 2024
Hotel was good with enough space with 2 floor, seating at level 1 and sleeping at level 2. Bed was good size. Buffet breakfast was very nyc with good options even for vegetarian people.
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No value for money
Rated 1.0 by Jeet Sudhir Malhotra . Couple Traveller . Nov 02, 2024
Location was okay. But food, service, and room was below average. Despite booking suite- they did not even give sufficient water, water pressure in bathroom was so low that it was impossible to take a bath. Food was also not good. Staff was unable to speak and understand english well and it was very difficult to communicate with staff- they just could not understand anything said to them on phone.
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Terrible Stay
Rated 1.0 by Samapika Tripathy . Couple Traveller . Oct 25, 2024
Very small rooms, room service is very poor, no friendly staff at all. Location is nice, buffet spread was good
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Excellent Stay
Rated 5.0 by Stuti Parekh . Oct 18, 2024
We had a super great experience!
the staff were extremely supportive and helpful and everything that the hotel had to offer was unforgettable.
Perfect stay experience. Room was so neat and clean with all amenities. Staff were so helpful and kind. You will like living in castle and imagine yourself as king or queen. Hotel is surround by loads of french condiments and restaurants. View is amazing. Fully enjoyed here.
It was a great experience. The special entrance time for the hotel guests early in the morning is what actually completes your trip. It makes it worth the price. Beautiful property and heated pool is a benefit. Staff is really nice and cooperative
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Excellent Stay
Rated 5.0 by dimple Rohra . Couple Traveller . Jun 25, 2024
Beautiful property for stay and enjoy your holiday. Food is excellent breakfast. No late night foods available after 9 pm.
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Outstanding
Rated 5.0 by Vikrant Karve . Family Traveller . Jun 10, 2024
There are many advantages of staying at ban hills. 1. They have a separate check in building, so that you dont have to get in the same queue as non-resident visitors. 2. After 5:30, the crowd starts going down. Simao you get private french village experience. 3. Rides are on till 7 pm. So you get private experience there too. 3. Entire village is lit up till 11:30 at night. So stroll around and eat a delightful dinner without anyone to disturb you. 5. Only the guests get to visit the golden bridge for nearly 2 hrs before the gates open to the non-staying visitors. The hotel itself is very nice. Rooms are not very lavish but neat and clean. Best part is their lavish breakfast. Food choices are limitless and quality is excellent.
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very good ambiance and worth staying
Rated 5.0 by Edwin Albert . Family Traveller . May 23, 2024
We stayed for one day .. but minimum two days required for maximum Exploring....Loved a lot .. could not explore the entire property due to time constrain ..
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Good resort
Rated 4.0 by dheerajreddy gv . Family Traveller . May 16, 2024
Good with lot of activity and at nights its stunning to roam around the resort. One negative thing is that they are not providing indian cuisine as lot of indians visit
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Fabulous
Rated 5.0 by RISHABH SOOD . Family Traveller . Apr 28, 2024
The hotel was luxe. Food was amazing. Best place to stay with family. Recom for stay. Include meals for ease of travelz
