The hotel staff service was very good,property itself needs a lot of maintenance,having said that we enjoyed our stay,language was a barrier,but we survived with google translate.
Chose this hotel because it was in the quiet area of West Lake. The rooms are very nice - but the breakfast was poor in terms of both choice and quality. They paid little regard to customer service and even could not supply a street map!.
It could be a fabulous hotel - the management needs a good 'shake up' and staff should be trained!!
The lake view from my room was excellent, Walking along the side of the lake whether in the day or night is refreshing.
However, the walkways are not condusive as access to the lake from the hotel especially with the heavy traffic.
The service was wonderful and the staff was splendid. While it was a little far from the main area of Hanoi, it was right by a wonderful lake lined with all sorts of cafes and delicious delights.
It's a government center for development and support of women in Vietname (or something like that)
The rooms need refurbishment as of 2017 but comfortable enough, very big and good views from the balcony to the lake.
Basic Hotel with OK rating
The hotel look really old, the room is overall OK.
Good Point
1. They have balcony with nice sea view
2. Facilities/hotel room are clean.
3. The hotel staff is approachable and will assist you if you need anything.
Bad Point
1. The queen bed is really stiff and hard there is no cushion at all, you can feel every bed spring on the bed when you turn/move in bed.
2. The WiFi is unstable and slow, which is really frustrating.
3. The breakfast entitled buffet is daily repeated.
I gave a 3/5 star rating for this hotel, I think it can improve better.
Value for money for experienced Hanoi visitors
stayed here with my wife for a few days.
the location is a bit out of the city centre so not too convenient if you want to stroll around and visit the city (have to take taxi).
hotel is quite outdated and basic, with mold on the walls on places. big rooms, quite hard beds, simple breakfast and seems more tailored to local/domestic tourists. but the views (especially from the higher floors) are very nice. friendly and supportive staff
Should not be classified as Hotel
Nice view of lake, that's all. Good air con.
Have to walk 300 m to get food, if hungry, but only during the day. I arrived late, nothing to eat, not even in the hotel.
Maps have to be purchased.
If big tour group stays in hotel, breakfast will be a nightmare. No seats, no food. The staff do not replenish fast enough.
Not recommended unless you have no choice.
great view at great price
great view West Lake at bargain rates. Wifi a bit slow, but easy to connect multiple units. Steamy hot water with good pressure. spacious room. Breakfast was okay, coffee black & thick as oil, but good.
It's not good! Low Cost effectiveness.
It's not good! Low Cost effectiveness. High Cost, Old Facility, Poor Food, But Good View, Not Good Wifi Speed
Suite room is quite spacious but sofa must be cleaned.
Breakfast is so poor that I usually go to buncha restaurant near the hotel even though I was given breakfast vouchers.
별로 추천하고싶지않음
환대, 전날에 콜택시 예약 제시간오지 않음
사후관리 조치 미흡
要望したベットタイプが違い、フロントに申し入れたが言葉が通じず我慢した。
朝の食事も、品数・量が少なく８時過ぎに行くと無いものがあった。
２度目の利用はない。
Wifiがオープンなので時間によっては遅すぎて使い物にならない。あるはずのランドリー設備がない。客層が悪すぎ。掃除が適当で、使われた歯ブラシが普通においてあったり、朝食がショボすぎたり、フロントスタッフが英語を話せなかったり、お湯が出なかったり、建物は大きくても(古いです)、中身がスカスカって印象です。
ビジネスに使うと後悔すると思います。寝るだけと割り切って、格安で予約できれば使うホテルだと思います。
ホテル自体は古いですが、部屋も広く、西湖も見れて、値段の割に満足できました。ただ、今回泊まった部屋は、バスルームの変な臭いが部屋にこもりましたが、締切ることで対応できました。同じエリアの同レベルのホテルではいい方だと思います。
环境不错，窗外面就是西湖，视野开阔。
如果去机场，打的士25万盾可到。
二百来块，性价比很高。
前台帅哥会说中文，清洁的阿姨也有会说中文的。
cảnh quan khá đẹp và yên tĩnh về đêm, có view xuống TÂY HỒ thông qua ban công. túm lại cảnh quan đẹp
