gabriela.familyJul 08, 2024 Beautiful and within walking distance to the airport.
The door was locked when I arrived around midnight and there is no flat way for baggage, paid staff for handling baggage for me
Nice elegant hotel. Very convenient for transit. Will stay there again.
We booked this hotel so we could be close to the airport for an early flight the next day. Our receptionist knew some English which always helps. The lobby is quite grand and very nice.
The room we had was quite large and very comfortable. The bed was great, no complaints about the pillows, and the shower was amazing! High ceilings and modern decor, we really enjoyed it here.
We ordered room service and it came quickly. There was a little confusion when we were ordering but overall the food was decent. We did not get breakfast since it was quite costly.
When you check out you walk for a few minutes and you are in the airport. It is very easy! The domestic terminal is a bit of a hike but its no big deal.
The only annoying thing was that we paid a 500RMB deposit and they would not accept credit cards to paid for our room service. However, they reimbursed us the difference right away via WeChat.
Terrible service of the staff.
No English communication skilled staff.
Whatever you expect, you will see the worse.
The best thing is inside the T3 international terminal, the services are great. I have a 20 hours layover and I am happy to stay in this hotel.
Upgraded to a very spacious Suite
We appreciate your kibdness to upgrade to a suite. A Suite was the best we have ever stayed together. Very spacious, with a great view of airport and 3 TV sets (bedroom, living room and bathroom).
verified t.selfDec 22, 2019 They refused to give me a receipt when I left. Last time me or anyone from the company will stay there!
It was great. We checked in at ungodly hours and the service was great in getting us the rest we need.
Best airport location, with walking bridge on the third floor directly into the airport. Buffet breakfast at 88¥ was decent. Dinner buffet was overwhelming with cold seafood. You can order from their regular menu.
Hotels.com took my money and gave me nothing
No rooms available. You stole my money.
tattooedmom.selfNov 04, 2019 Very outdated. front desk very badly informed. So overpriced for what you got out of the spa was closed and they charged for you to use the pool
Excellent hotel conveniently connected by covered walkway to airport Terminal 3. Sauna and swimming pool are enjoyable.
verified t.familySep 04, 2019 Best location if you have an early flight. It is literally 5 minutes walk across the airport.
verified t.selfJul 15, 2019 Especially convenient walking access from airport terminal 3.
Super conveniently located with bridge connecting to terminal 3 in Xian Airport. And it was a pretty hotel on top of that.
verified t.partnerJun 26, 2019 very close to Airport. Just better signs in English
Great location, rest not great
The hotel is right in Terminal 3 of the airport, not always well indicated but great for early flights. Room was nice, facilities seem OK, wifi works fine for China. However service is lacking: when we checked in, a person was seemingly doing nothing at the second counter, but still told us without a smile to go wait in line at the other counter. Then when we got to our room, it was an oven, 27C, and air conditioning was not working. We asked them to fix it while we had dinner (OK but not great buffet) and they told us the room was "fixed": to our surprise, they just put in a noisy portable aircon unit that barely worked and was in Chinese so hard to operate! Stay there if you must have an airport hotel, otherwise I'm sure there are better choices.
verified t.familyMar 06, 2019 Great experience, staffs are willing to help, the room is clean and comfy.
Perfect for one night stay. It is about an hour from the city. But perfect place for my tour guide to pick up and drop off. As it is literally inside the airport. Overall the room was nice. It was hot tho. As it does not have air conditioning in each room but only central heat or a/c for ALL the rooms. Just put that in the description if only on during specific monthes. Overall suitable for what I needed it for. And the staff was very nice.
