miroslav f.partnerDec 01, 2024 Good location.
Limited beverage options in the all inclusive accomodation. Food festival was amazing
Stayed a couple of night pre joining a live aboard, great resort
remon r.familyDec 25, 2022 Friendly staff
Very nice resort with beautiful outdoor areas, big beach, pool and gardens. Very friendly staff and good entertainment. Food was good and changed every night. Indoors and furniture might need a touch up, but cleanliness was good.
sophia.familyNov 27, 2022 This property had one major selling point because it had a number of restaurants. It was good for kids and adult alike. What I didn’t like is the extra charges - for ice cream and drinks at the beach bar. The hotel was not a 5 star hotel it was 4 star.
allan.friendsNov 26, 2022 Great friendly staff, good food and plenty of things to do.
Wound happily go again.
chantelle.friendsOct 14, 2022 Not recommended for ALLERGY sufferers. On my last night, I booked the Italian restaurant at the hotel with guest relations at reception. Just like the other two bookings I had previously with other restaurants at the hotel, the guest relation staff added a note to my booking online to state nut allergy. I then attended the restaurant for the 9pm booking and mentioned to the waiter my nut allergy. The waiter stated just no desserts were suitable. I ordered chicken Caesar salad for my starter and for main the Olio Pasta (sauce on menu stated chilli, olive oil, garlic and parsley). I ate the starter and then it was around 20minutes until the main arrived. Within 5 minutes of starting to eat the main I felt the initial symptoms of an allergic reaction. I then went to reception and stated I needed an ambulance as I think I’m experiencing an allergic reaction. The receptionist stated it was 40 minutes to a hospital but they have a doctor on site who they would call. I spoke to the doctor on the phone explaining I have anaphylaxis and they came to me quickly and assessed me confirming I was in the initial stage of anaphylaxis. I was with the doctor from around 9.45pm - 2am and luckily survived. The meeting with Head Chef, Food Manager and Guest relations next day made me feel very emotional as I had a near death experience, had been too afraid to sleep since and then I was afraid to eat anything. They denied any nuts were in the food and that the recipe was in the Chef’s head.
Nice but needs some improvement
We booked family room with two single beds and one king-size bed, but we got one king-size and one single bed. At the check-in conditions for the payment of the booking changed, we supposed to have deposit paid before arrival and rest before check in but that was not the case. We had to pay the full amount before check-in without explaination if someone pulled money or not for the deposit. After that during our stay it was nice. There need to do some more work around timetable for the animation activity since there is not information about that on the beach or around the pools. There should be more sunbeds around the pools since it is war in the morning to catch free sunbeds. Even it is Egypt I think that the name of the hotel should be earnet there is nothing Royal in the hotel. Dress code is not enforced even it is written. Towel change is late during dinner and should be before closing the pools. I think that service is little slow for this kind of hotel you need to get everything by yourself. Other thing that is kind of annoying are tours that are sold by the pool. The prices are sometime double than the real price. If this kind of seller is operating on the hotel ground the should be regulated by the hotel with offical price list and extra costs written on leaflet or in front of their shops. The shows and the other program is perfect. I really enjoyed my stay as much as I could because I was only 6 nights there. Hopefully you can improve somethings so it will be great.
Been to several all inclusive resorts before - Bahamas & Mexico- and found Labranda Royal on par with the rest. The general food is always impossible to make great, there was some hits and some misses, but the à la cart restaurants -in our case, Greek, French and Seafood- were EXCELLENT. The pools are clean and big, the rooms were spacious and comfortable. What stuck me the most was the hard working staff everywhere… at the reception, the lifeguards, the servers and bartenders… they made our trip wonderful and enjoyable. Thank you the Labranda team, we will come back and see you again. Special thanks to Uounan, Waleed and Khaled.
Unprofessional staff , bad food , sometimes you find nothing to eat in their restaurant , totally overrated
hala.family_with_childrenMay 06, 2022 I spent 3 days in labranda royal makadi every thing is ok but there is luxuries some point i want to mention beach is excellent becuse you can swim but itis boring no music or entertainment
In all inclusive very bad quality of coffee milk and juices
Food is ok but not excellent quality or variety
Room is clean but with little bad smell from bathroom
You can’t control the air conditioning
Overall the stay was good
Terrible staff with a lot of attitude, when we ask them something I have to ask several time, a lot of problems and miscommunication and false information from the management team, thanks to Saber Joseph head of security and Mostafa Abel Aty who helped pushing the staff to do their job, otherwise we would have left from the first day
patrick.friendsMar 26, 2022 Property was ok. Friend staff but the food was overall uninteresting and under seasoned. What you would expect of a all inclusive but the reason for my disappointment is that this is promoted as a 5 star resort. In my opinion it’s more of a 3.5/4. Not a bad experience but definitely not 5 star all around.
I went to celebrate my birthday with my wife. My nephews and nieces are Makadi residents which meant they had access to the hotel. The management denied them access and called security. When I asked Sherif the manager and Mohamed at checkin the told me Hadi the general manager said no. I asked to meet that “Hadi” guy. Apparently he was too good for me. Later on they sent me a cake to my room. I returned the cake to them and wrote a letter to the general manager to shove it up his ass. I had to celebrate off site somewhere else. I couldn’t eat at the hotel. There is no valet service and I had to walk away with a foot injury. The whole experience was terrible. The lower staff were great. The management sucked. They don’t like us Americans or Egyptians apparently. I was told they only like Russians only. I was extremely disappointed of how discriminative they are. Because I said that’s not fair sherif walked me to coco loco, a side establishment and acted like he was doing me a favor to get me off the checkin counter. I was cordial ok but peeved. Not a hotel to stay in for me again. I’m going to raise holly hell on them with the department of tourism and the county commissioner. They haven’t heard the end of me yet. They have to learn their lesson. I had a terrible birthday experience.
jacinta.familySep 22, 2021 This was supposed to be all inclusive and it wasn’t. Staff did not honor the reservation.
gábor.partnerSep 13, 2021 We liked everything
This hotel is the worst hotel ever, the food was horrible cold SALTY SOUPS THE LIST GOES ON: i changed my room three times and still the rooms are horrible. Old smelly dated rooms with barely working AC units: OUTSIDE LOOKS AMAZING the inside is HORRIBLE
verified t.familyJul 24, 2021 Animation team was the best , other than this the hotel is terrible
It was an amazing trip and the wonderful vacation with all staff help and support, I want to thank the whole team but especially the reception team for all their support for any request I ask for, amazing animation team, good quality of food and taste, a la Carte restaurant level is very good, I would recommend it to anyone to stay there
