rowena.partnerSep 01, 2023 It was fun.
raminder.familyApr 09, 2023 Nice location on the hill with views of the ocean and mountains. Nice onsen on the roof with a nice deck as well for relaxing. No elevator which was fine for us but might be an issue if you have mobility issues. Staff very friendly and accomdating.
I really loved the roof terrace at the hotel with the swinging seats and Onsen baths. Great views and with some welcome shade later in the afternoon.
The walk from the station to the hotel is relatively short (though a little steep in places).
Inside the hotel there is no lift and we were on the 5th floor (in the annex section). We actually quite liked the ‘challenge’ of the hill and stairs, however they would be a challenge for someone with reduced mobility.
Hotel was very clean and staff very friendly - and overall we enjoyed our stay
1.）Poor Service with no one clean my room for two days!
2.) Duplicated charge with credit card and the app! I have to check my bank account myself! They don’t provide any compansate as they confess it is their fault!
3.) Said I am only able to pay with cash for the last night, but they asked me to paid with credit card for the first two nights (the first order on the Hotels.com App)!
4.) No integrity! No matter I did late check out for my last day, but I acknowledge to the lobby front desk before it and the male staff said i won’t have any extra charge within an hour delay. But the woman manager (Yuri) of male staff suddenly go to my room disturbing me to pack up my luggage for 10 minutes at least! Keep on repeating that I’m late for check out and ignored my explanation with an inpatient attitude. I tried to use google translate to Japanese already!
The staff consent to keep my luggage for 2hrs after checked out, but they just place my luggage at the public area in the middle of the lobby without any security measure and anybody to look after it.
Do not recommend this hotel ! Poor Service!
1.) Poor service with room cleaning. They only help me to tidy my room on the first night but ignore at the second night. 2.) Extended my room without my confirmation as I said I will use the Hotels.com App to book another night. 3.) Duplicate Charge with my Credit Card! 4.) Poor Language and service skill set. If the staff doesn't know English, please speak out directly but not keeping on nodding head and say yes! 5.) The environment is bad, the path to the hotels at night time after sunset is too dark and silent! I would like to pay more for another better hotel, but not this one!
A weekend break from the city life.
A unique place in a great location. A good break from the city life. Close to Odawara which allows the trip to kawaguchiko and Hakone Fuji area
verified t.selfFeb 20, 2019 Good location, clean rooms. Highly recommended. However, they do not seem to have an elevator, which can be inconvenient for some.
this hotel is absolutely awesome. Comfortable beds, clean modern rooms, and sweet, gracious staff who were very patient with us and our language barrier. The rooftop onsen is very nice and we were the only people in it both times we soaked, morning and night. There’s also a nice patio on the roof where you can have coffee or watch the sunset. Worth noting- the walk uphill to the hotel from the station is pretty intense when it’s hot and humid out if you have a lot of luggage, but a cab can make the trip if you aren’t physically able. It’s worth the hike.
I have no idea why people gave this hotel only 3 stars in their reviews. Besides not having an elevator the hotel is great. The rooms were clean, spacious, it is within a walking distance to JR Atami station and the art museum, it has a Japanese style public bath fed by a natural spring and a roof deck with the great view of Atami. I would stay at TKP Lectore Atami again without hesitation!
naoki.partnerApr 21, 2024 It was good to be able to choose a yukata.
hideto.partnerApr 09, 2024 エレベーターが無く荷物の持ち運びは危険なぐらいの大変さです。
由酒店到熱海鐵路站步行十分鐘左右，是可以接受的範圍，但是要上斜路，天氣涼時問題不大。
hikari.partnerNov 25, 2023 温泉目的だったので、内湯、露天、貸切とがいくつかあり、平日宿泊でしたが満室でも、混雑なく入ることができました。他の口コミでも触れていた方が多かったですが少しお湯は汚れがあったので、縁からお湯を溢れさせるなど、そこだけ改善されればとても良い施設だと思います。
屋上の桃山テラスで、海を見ながら昼飲みを楽しめ満足な滞在ができました。
アクセスの坂や階段の上り下りについて酷評の口コミありますが、駅からも近く全く問題を感じませんでした。熱海の土地の環境ですし、情報は事前に告知されているので、選ぶ宿を変えればよい話と思いました。
階段しかないので、キャディバッグをフロント預かっていただいたのは助かりました。が、仮に預けられないと非常に辛い思いをします…。
深夜も電車が走っていて、線路沿い、桃山エリアの宿全般かもしれませんが夜寝付きづらかったです。部屋は綺麗で眺めもいいです。
teruko.familyFeb 12, 2023 駐車場が無く不便だった。エレベーターが無い。
内風呂が一階、4.5名程度、露天風呂が屋上３名程度しか入れず、小さなお風呂だった。
部屋は、清潔感があり良かった。
お部屋が広く、きれいでした！
浴衣の貸出しもあり、アメニティも必要な物だけいただけるので、無駄がなくてよかったです。
verified t.friendsMar 22, 2021 坂道なので行きは車を使う方が良いかと思います。部屋も綺麗でよかった
設備も新しく、部屋もトリプルベット＋エクストラで４人宿泊しましたが、部屋は十分に広かったです。歯ブラシ、剃刀、浴衣等間違え揃ってました。難点を言えば、駐車場がないことと浴室が狭いこと。とはいえ、総合的には満足行く宿泊を楽しめたと考えます。
