roneil.family_with_childrenDec 03, 2024 Staff was excellent. The room was new. Some of the fixtures in the bathroom were not installed correctly.
seven.friendsNov 26, 2024 The staff was friendly and informative making our entire stay nice and easy
catalin.familySep 22, 2024 The staff were very nice and helpful, typical of Japanese hospitality. The area is well located and walkable for dining and shopping. The hotel entrance, small lobby and breakfast area is located in a machiya (old style Japanese house) but the rooms are in a traditional block at the back. Cleanliness was very poor - the third floor, where we had our room, was constantly dirty for the 4 night duration, it looked it hadn't been hoovered for a while. Room was dirty when we checked in - hair on the floor in the room and bathroom and wet carpet. The room walls were scoffed with visible markings, it brought back YMCA memories... There's no wardrobe in the room, only a tiny exposed rail with hangers by the window. We had bought breakfast but regretted it... Because breakfast is served in a small room in the old house at the entrance, it has limited table capacity. To manage capacity, the hotel asks you to commit to a half hour slot in the morning when you can have breakfast AND the type of food (Japanese or Western), when you check in. It felt very inconvenient to choose when you want to wake up and what to eat three days ahead!! Unless you're the type of person who has their life organised by the hour when on holiday, I wouldn't recommend breakfast - there's plenty of dining places around the hotel.
Beautiful spot within east walking distance to everything. Friendly and courteous staff, clean, great breakfast experience and just altogether a pleasant stay. Highly recommend.
nermin.familySep 10, 2024 Beautiful hotel with a relaxing spa and facilities. Will definitely stay again
We love this traditional Ryokan hotel. We stayed two extra nights! Our first experience with a bento box was superb! They were able to accommodate our vegetarian diet. Coffee shops are close by. We rented bicycles from 100 bikes that is just a block away. So convenient to the NISHIKI market! We are so glad we stayed in Candeo for our 5 nights in Kyoto!
Fine hotel, underwhelming bath house
The hotel is fine no complaints. I tried the spa one day and that was disappointing - for women it doesn’t open until 3 PM each day and it’s only a small sauna. Two individual-sized sitting baths, and a larger shallow (maybe 1-2 foot deep) pool. I do not recommend picking this place if you want it for a bathhouse, but if you just want a hotel kind of near the center of town, it’s fine.
chinatsu.familyJun 25, 2024 Atmosphere
Unique hotel with both traditional vibe and modern facilities equipped. Staffs were very helpful and friendly. Very quiet and easy for transportation.
A taste of traditional Japanese culture
A stunning combination of traditional Japanese and western hotel. The hotel was super accommodating and the staff friendly and understanding with any requests. The in hotel onsen is an extra bonus and I already missthe breakfast bento boxes.
A great place to stay , I enjoyed it so much and very relaxing
holly.partnerApr 28, 2024 I loved the private onsen baths and the traditional breakfasts
While the property is unique and has all the historic kyoto characters, the hotel itself is a bit disappointing. First, I booked a room with sofabed and already paid the extra cost with expedia, however at check in the person at the front desk told me they don't have record and charged me extra cost to use the bedding for the sofabed. The front desk was confusing as he told me there's no charge for kids but when I asked what is the extra cost that I already paid for he said it may be amenity fee for kids. Mohamod from Expedia was very helpful and called the hotel helped me solved the problem right away.
Second I was excited for the unique Japanese bento breakfast, but was told at checked in that the breakfast room was already all booked up until 9:30, as it's very small.
The room set up is also the most not make sense one out of the hotels we booked in Japan, with the closet area all the way deep in the room. If you like the hotel's character, be prepared to take it's inconveniences
brandon.friendsApr 04, 2024 The hotel room is very roomy. Very clean and the staff are all very friendly
Very comfortable rooms, good breakfast and spa, the reception staff the worst in the hotel
Absolutely fabulous! Nice staff, nice lobby, nice decor, nice “onsen” spa, nice everything. The only thing is the laundry dryer is horrible ,
Looks like the lints needs to take out and it wouldn’t dry. So I’ve been air drying it in my room. I have two kids so I’m doing laundry daily lol. The spa is absolutely fabulous, for the ladies it has two personal tubs and two public pools, and a mist sauna. We went to kimono outlets and end up taking pics in the library in the second floor and it turned out gorgeous. Love this hotel! Housekeeping is great. Just outside the hotel a few steps ahead it’s Hollys Cafe which their spaghetti is so good. Location is central. Close to bus stop, train everything.
walter.familyDec 14, 2023 Very friendly staff. Convenient location. Near shopping subway and buses.
man t.friendsDec 12, 2023 Nice ambience
jerod.partnerNov 01, 2023 Property was very well kept. Staff was very attentive and happy to help in any way. One particular staff at the front desk, Riki Ya, took the time to call different locations helping us book reservations.
