Review Of The Westin Kuala Lumpur

Amazing stay

Rated 5.0 by Aviral Lamba . Family Traveller . Oct 28, 2024

We got the connected rooms and they were excellent. The baby got space to crawl around both the rooms. Hospitality is what westin means

bad customer service quality

Rated 1.0 by Nitin Karir . Family Traveller . Jun 03, 2024

Westin KL has contributed to loosing credibility of Marriott and Westin brand. I booked my stay at Executive suite, paying double to price of normal room for my family vacation. Westin KL was lacking basic things a guest can expect. Mini bar was empty, in room dining was charged at the time of room delivery instead of charging to my room, insufficient water supply, toiletries etc. Restaurant staff was impolite and didn’t care about clearing table . Overall very basic experience which is relatable to any 3star hotel. Initially I booked for KL and Langkawi but later cancelled for Langkawi seeing their service experience. I wouldn’t recommend this hotel rather explore JW Marriott or Ritz Carlton which is adjacent ones

Extra charged by the hotel and final invoice was for less amount

Rated 1.0 by Sunny Malhotra . Family Traveller . Mar 27, 2024

They have charged extra rm 500 approx and not releasing the money to my credit card. I am sending mails but no response

Good Stay

Rated 4.0 by Mahesh Mudnur . Mar 17, 2024

The hotel room was very good. The location was the best. The buffet breakfast was nice but the indian selection was average. Overall i recommend this hotel

Great location and hospitality. But maintenance could have been better

Rated 3.0 by Nayanaraja Naidu V . Business Traveller . Jan 29, 2024

Had booked a non-smoking room but the corridor to enter the room always had nicotine smell. Even the western commode which had a door used to always get cigarette smell. Complained to the front desk and no action taken. There was a continuous noise in the ac duct which was fixed on the last day of the trip.

Amazing stay

Rated 5.0 by Jonika Jain . Business Traveller . Nov 05, 2023

Hotel is very neat and clean, food is of good quality, room is neat and well maintained, staff are very polite

Nice location and very helpful hotel staff

Rated 4.0 by Sachin kumar Chauhan . Family Traveller . Sep 04, 2023

The location of hotel is within walking distance from all major city attractions. First time i found nice hotel staff in malaysia.

Excellent Stay

Rated 5.0 by Sharad Kumar Singh . Feb 04, 2023

Making the reservations with mmt was easy and quick, would do it again.

Very amazing

Rated 5.0 by Atul Khaitan . Couple Traveller . Jan 26, 2020

Very nice. Good location. Staff is too good. Room is cleaned.

Executive lounge is a wonderland for family travelers

Rated 5.0 by Sahil Goyal . Family Traveller . Jan 05, 2020

You should book an executive club access room in case you are traveling with a family it works great. Good drinks, ambiance and desserts. However they need to work on their food menu especially for vegetarians.

Great stay in heart of Bukit Bintang

Rated 5.0 by RAJIV MANIAR . Family Traveller . Nov 02, 2019

We traveled as a family of 3 in the last week of October. We booked a Premium city facing room and were happy with the room and view. It's a business hotel but there were many tourists as well given the prime location. The hotel is a basic 5-star property with good facilities and a great breakfast for us vegetarians as well. The upscale Pavilion Mall is right across the hotel and is a big boon. The Petronas Twin Towers are a 20m walk from the hotel through a friendly skywalk. Lots of eateries around and a very lively place. The street outside the hotel is very busy and hence both entry and exit may take an extra 10-15m when traveling by cab. Hotel staff was helpful but more business like. All in all a value for money property given the location and great breakfast.

Fantastic stay

Rated 5.0 by Jitendra Bhojwani . Family Traveller . Jun 23, 2019

Very clean hotel, located near malls and restaurants. Everything was perfect.

Great location, everything else not Western standard

Rated 3.0 by Ayushman Chiranewala . Solo Traveller . May 28, 2019

It's possibly my 20th trip to Kuala Lumpur in last few years, just stayed here because of the location, it's a pretty average property in terms of amenities, maintenance food quality etc.

Excellent Stay

Rated 5.0 by Sehajmeet Singh Sabharwal . Couple Traveller . May 16, 2019

Amazing hotel with a nice view.

The best stay in Kuala Lumpur

Rated 5.0 by Harraj Singh . Jan 28, 2019

Comfortable stay, early check-in and late checkout requests happily honored, perfect location, great food!

Couldn't have asked for anything more

Rated 5.0 by Rajat Agrawal . Jan 22, 2019

Courteous staff, amazing location and excellent food. Would be my go to place if I ever visit Kuala Lumpur again.
Excellent room with a city view. The club lounge was excellent with a choice of vegetarian snacks. The buffet spread at breakfast was simply amazing with a wide range of Indian dishes as well as a number of freshly squeezed fruit juices.

Excellent Stay

Rated 5.0 by Brijesh nath . Jan 14, 2019

Amazing hotel. I stayed for 3 nights and I have executive room. Which was awesome facilities like evening snacks and many more. Location is more than perfect.

Amazing experience

Rated 5.0 by Sandeep Anand . Jun 25, 2018

Great hotel with even better staff. Made our trip awesome.

Amazing raspberry cheese cake:)

Rated 4.0 by VISHESH CHOUDHARY . Family Traveller . Nov 11, 2017

Very continent location with good clean rooms, little bit of dust and pollution problem due to constructions across the road. Food was nice but little expensive. The pavilion mall is right next to it. If you are travelling for shopping and night life then its is a good option.