Booked through Expedia for myself and my 17 year old daughter. Expedia require you to state child's age and yet hotel charged me nearly 300 euros extra. Both companies then continued to blame each other rather than recognise the inconvenience and extreme cost to a customer. Will not book through Expedia again or this hotel chain. Bad communication and I'm greatly out of pocket.
adriana.partnerAug 07, 2024 I would like to share some aspects of my and my husband's stay throughout our stay .
When we arrived in front of the building, we were pleasantly surprised. A new building, beautiful on the outside as well as on the inside, with quite a few facilities. The reception served us with a glass of cold lemonade, which I found to be a very nice gesture.
They handed us the keys, and we were eager to see the room. When we opened the door, a strong unpleasant smell was noticeable. We didn't pay much attention to this. It was something minor for us. The room seemed very spacious, with a rather beautiful view of the pool.
However, I was unpleasantly surprised when I saw a lot of hair in the bathroom, both in the corners and on the towel, as well as a cockroach near the round drain in the bathroom. We didn't want to ruin our vacation, thinking that this could happen to anyone.
We called the reception a few hours later because we needed an iron. They said they would send someone from housekeeping to bring it to us. I believe we waited about 40 minutes for someone to come and bring us what we needed.
We wanted to take a shower, but the water pressure was very low, and the water was very hot. When we tried to adjust it to a normal temperature for showering, it either became too cold or too hot. We called the reception to tell them that it was impossible for us to take a shower, but unfortunately, nothing was resolved, leaving us to decide whether to take a shower or not with that water.
Great location and even better service
A three night stay at this hotel and their service truly blew me away. Pro-active and extremely considerate. As an example, I arrived late on Thursday evening and even though I had missed dinner they offered to bring to my room some food. It consisted of a large and delicious salad, a charcuterie plate with cheese, bread rolls and fruit. Then on the day of my departure, as I was leaving very early they offered me an early breakfast. Their attention to service was impeccable. As for the room the bed was very comfortable and the cleanliness was 10 out of 10. Would highly recommend it.
Well done to the Hipocampo Palace Spa
We have stayed at the Hipocampo Palace before, my wife and I enjoyed it so much we returned again this year.From the start to the end it was amazing. All the staff from Reception, restaurant and to the house keeping it was faultless.The only negative comment I have is to say 2 weeks went by so quickly, time flies when your having fun . Well done to all at hotel we shall return.
Well maintained gardens and quality feel to receptions , bar area , rooms etc. Excellent choice for evening meal buffet and breakfast
diane.friendsAug 12, 2023 Booked at short notice for 3 nights. Lovely hotel we were upgraded to a suite.
Staff were very helpful and nothing was too much trouble. We only booked bed and breakfast. Breakfast was very good with lots of choice.
Hotel grounds were in good condition.
Despite being fully booked we had no trouble getting sun beds by the pool. Absolutely perfect short break and we will come back.
darren.partnerJul 23, 2023 More then what we expected!
Staff were amazing and so friendly
louise.partnerApr 06, 2023 Good location one street back from beach in a residential area. Excellent staff and breakfast. Fitness room a little limited; some dumbbells would be useful.
5 Stars hotel in Cala Milor
A satisfactory 5 Stars hotel in the area, in terms of breakfast, cleanliness and staff. Staffs are always helpful. Good to stay again.
vladislav.familyNov 10, 2022 Great hotel.
Hotel is located near the beach, as well as various supermarkets.
Entertainment was excellent during the week.
Food was of a good quality, from breakfast, lunch and dinner
Very clean anywhere.Staffs were friendly.Just to add about restaurant hostess service some not too welcoming to their guests and not observing etiquet when bringing water bottle and should pour it to the glass.
andrew.familyJul 25, 2022 Great holiday at this fantastic hotel. Good food, staff and facilities. Highly recommended.
Really nice hotel, friendly staff, great food selection and great pool and outdoor area.
Quite area of town.
We spent a week at Hipocampo Palace and Spa and cannot fault anything.
We had a suite on the top floor for myself and my 2 children. The bedrooms had plenty of wardrobe space, beds were comfortable, bathroom well appointed if a little tired, but very clean.
Breakfast were amazing and served until 11am too. The pool area was lovely with huge grassed area and plenty of sun loungers etc.
Only downside was the actual resort, downside of being in the only 5 star hotel!! We hired a car so lots of great restaurants within easy reach. Porto Cristo worth going to. Airport was about 45 minute easy drive away. Palma about an hour.
An idyllic resort hotel in Cala Millor
Awesome hotel with flawless customer service, amazing food, pool area and spa. I have loved dearly my stay at Hipotel Hipocampo Palace. I can see why so many of its guests return each year. It is a stand out location in the resort town of Cala Millor.
verified t.partnerNov 06, 2019 The hotel staff was excellent. Made sure that stay was a great one. The restaurant provided a magnificent dining experience. The room was cleaned and comfortable.
Only issue was as the weather wasn’t very warm the pool was freezing and they don’t heat it.
The breakfast was superb!
verified t.family_with_childrenSep 07, 2019 Perfect property for relaxing family holiday . Facilities, rooms and food all first class. Rooms spacious and quiet and pool area big enough so always space and beds
