Been here twice now and it exceeded expectations again. Absolutely superb from start to finish!
A great place to relax and unwind with an amazing private beach.
Family Trip with Private Villa
We had three nights booked here in a private hot spring and pool villa. The hotel is very isolated, so it would be best to be able to visit if you have your own means of transport.
We found the restaurant lovely, we really enjoyed the breakfast buffet and also our evening meals which we had here. The Chef was charming and very kind.
All the staff were very kind and worked very hard, and were always happy to chat to our very talkative children.
The rooms were a lovely size. The rooms are needing some updating - our room had water running down the one wall from the rain, pictures had mould growing behind the glass, decor just generally tired. The private pool was lovely - although the pool area outside could do with a freshen up of paint, and a bit more TLC to make it more inviting, it wasn't the nicest place to relax. We found the private hot spring to be quite dirty and definitely needed a scrub and refill.
The main pool and hot springs were beautifully maintained and lovely to use.
Lots of Russians at this hotel, but whilst we were there it was very quiet. The beach didn't look very inviting, and having had a walk down to the restaurant (knowing it was closed due to low season) to have a look was quite sad really. The restaurant looked totally abandoned with overflowing rubbish bins in the area.
Overall, it was a lovely stay. With a freshen up of the villas and a little more TLC of the outside areas of the villas it would be top notch.
Un lugar para relajarse very quiet
Nice place
Service has to be the worst iv ever experienced anywhere
Soooooo slowwwww with everything, took 5 minutes to bring a bottle of water to our table
The staff are rude and also when went to upgrade the price had increased the 2nd time we asked by 3000 bhat even though we told them we will definitely upgrade
Also charge you way more on taxis than the local app grab which is hard to get in the area this hotel is
Won’t be going near this place again put a downer on the trip
Afternoon too many people at the beach coming outside the resort
I booked an upgrade seaview not realizing I would be in a building 300 meters away from the pool which appeared almost unoccupied, they changed it to a pill view, good room for an additional charge. Please needs serious TLC and is full of Russians, which was no issue, but should give them the money to improve the place, needs tons of paint, but it is a lovely place. Food was not cheap but service was fine.
Our room was lovely, other than the king being 2 singles pushed together. The property was pretty much empty, and several buildingsjust never cleaned for long time. Around the pool area was many spider webs and foilage. Was told the hotel stayed open through covid, but honestly looked like it was closed down for 2 years and never properly cleaned up since. The limited staff were mixed, some very pleasant and some not. We've stayed in 6 properties this vacation, and everything else has been a sharp contrast to this. Hopefully once they get busier, everything will be cleaned up top to bottom.
Like the hot & cold pool. Some units / blocks seems older & would be nice to be refurbish.
the hot springs resort was an absolutely phenomenal place to stay. We arrived in Phuket after many hours of travel and it was a perfect place to relax and recoup. Highly recommend staying one or two nights, and book a room with the pool view.
Tranquil settings with nice pools and gardens, the rooms are a little dated but the bathrooms seem to have been updated recently in comparison to the rest of the room. The TV is very old, but you're in Thailand, watch TV when you go home ;)
Booked 3 nights. First night in a horror beachfront room. Hallway had urine smell. Shower head is extremely old- scary look and poor water pressure we skipped showering that day. The Thai decor is unique but dated, very dark, uncomfortable. Doors have holes, tv is 40 years old bad quality pictures. Since it’s close to beach (that we cannot play as expected) it’s far from hotspring pools. Tight space, not enough for extra bed. The lower rating is especially front desk we checkined and didn’t try to help us fix the problem. We figured out ourself once we saw a new building for 2nd, 3rd night, Once we moved, everything is great. Brand new room with wonderful design, even have a couch which they should offered at the beginning so my brother doesn’t have to leave after dropping us off. The staff is either stupid or really bad at her job. There’s no manager around the resort where we can talk to. Requested but the manager was inconvenient to speak with me and had never got back to me during whole 4 days. Those new rooms should be given out at the beginning not until we are so fed up with everything. Too late for good reviews even though it’s a good hotspring facility. Quick note Khun Dusit, owner- take a look at your dated rooms, #609 for example, would you pay for that yucky crap?
The hotel needs to improve the quality and variety of breakfast. The fitness center equipments are very old and need maintenance.
The cost in the restaurant are about double for other locations. A massage is 900 baht. Other location have it for between 250 and 350 Bahts. Charged for water for the minibar that was what was listed on the mini bar cost sheet. No swimming was allow at the beach. Not sure if the same all of the time or just because three people drowned the week before. No information in the rooms.
Pictures can be deceiving
This was probably a great hotel in the past however it is clear to see that it is very much outdated now and require some maintenance. The staff seems tired and uninspired, stronger management is needed. Room service orders were wrong on three separate occasions and it took 1 hour to fix the order which is unacceptable for a luxury hotel. Having said that it's not all bad. The honeymoon suite with your own private pool was fantastic! The pool was clean and very well maintained. Also keep in mind it's about a 45 minute drive to Phuket district so transport can be an issue if you wish to head into town.
All in all it was an ok experience however I would not recommend this hotel for the price you are paying. You can do better.
Review of Hotspring beach resort and spa
If you are here for a night is ok as there are no restaurants around and the nearest town, 15 minutes by car ride is a dead place with nothing much to offer.
Nice and suitable place. Good sea view at Sala-Thai restaurant inside the resort. Good taste food and more relax when you stay here.
