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COUPLE
FAMILY
BUSINESS
GROUP
SOLO
4.0
Very Good
179 User Reviews and 512 Ratings
Location4.5
Room3.9
Amenities3.9
Hospitality4.1
Cleanliness4
Value for Money4.3
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Guest Reviews
Good stay
Rated 4.0 by Leni Soong Sarabillo . Family Traveller . Dec 22, 2024
Mobile charging point in room is not easy accessible. Not only in one room i guess all rooms have this issue, unless the stay was good.
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Excellent Stay
Rated 5.0 by Sudipto Ghosh . Family Traveller . Dec 22, 2024
Very helpful staff: good breakfast & location near corniche.
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Average Stay
Rated 3.0 by Barbra Maravilla . Family Traveller . Dec 19, 2024
Amenities are excellent, however the smell of paint is too much small was too small and the shower area is so small
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Excellent Stay
Rated 5.0 by Manoj Palavkar . Dec 18, 2024
Location of property was amazing and room was clean and spacious in that price range. Looking forward to visit again and uae with same hotel
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Live music
Rated 4.0 by Noel Dimacali . Couple Traveller . Dec 16, 2024
Everything was excellent except for the ongoing maintenance(paint job the hall way) and live music (from the bar i guess)at midnight that you can hear from our room.
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Terrible Stay
Rated 1.0 by Maureen Imelda . Business Traveller . Dec 13, 2024
There is no one to help you with your luggage, the elevator was unclean, the ac vents in the hall way very dirty, the bathroom in my room very old and not up to standard very unclean, the pillows hard as a rock. It was so such a waste of money honestly i had a few more days in abudhabi but could not book another night
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Excellent property for a pleasant stay with family
Rated 5.0 by Vishal Talwar . Family Traveller . Dec 10, 2024
The property was beyond our expectations and was far better than what was displayed in the images. My recommendation is to upload the latest images of property. The staff was very polite and helpful. Will definitely recommend to friends.
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Average Stay
Rated 3.0 by Ahmed Salah . Dec 08, 2024
No parking is the most bad thing
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Hygiene
Rated 4.0 by Nibin Nazar . Solo Traveller . Dec 05, 2024
Cleanliness should be improved and the room should be cleaned and sanitized before allowing the customer check in.
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Terrible Stay
Rated 1.0 by Mahmoud Roushdi . Couple Traveller . Dec 04, 2024
I had a disappointing experience at this hotel yesterday . Before arriving, I checked the online price, which was AED 155 (with taxes AED 200. At the front desk, I was quoted AED 330. The staff was unhelpful and unwilling to assist, and I couldn’t get a refund for the booking. Very frustrating experience.
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Average Stay
Rated 3.0 by Edviges Simplicio Fernandes . Nov 24, 2024
hotel did not have parking space inside the hotel and hence i had to arrange paid parking. could not sleep well as the outside road people were talking continuously after mid night..
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An old palace in need of deep reforming but clean.
Rated 3.0 by Eric Zonderland . Couple Traveller . Nov 22, 2024
The Hotel is nice and the staff very welcoming and friendly. I was first offered a room that was stincky with no window! The window was made of in frosted glass and impossible to open it since it was locked by screws. I asked to get another room to finally received a more appropriate room. Very basic but clean. I tried the Philippine restaurant in the hotel but was totally disappointed there.....expensive for very low quality food.... far to be the best Pinoy restaurant in UAE. The meal was rather cold, the frites saggy and oily , the Adobo was tasteless and bland. I left the hotel in the morning but did not try the breakfast. A last very desappointment was that if you reach by car..... there is no valet and no parking. You just need to drive around the hotel until you find sn available public parking bay ..... and pay for it of course. The Palace is however a nice piece of history in AD and very well located.
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Not happy with make my trip !
Rated 3.0 by Akshad Hande . Family Traveller . Nov 11, 2024
Had booked a suite through mmt. Later when i reached here i was told the booking is for junior suite which is a relatively lower category than a normal suite. I was told the agent (mmt) has booked junior suite only and nothing could be done. Nonethless, the hotel is overall decent. Not a 5 star for sure
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Great location & very good service.
Rated 5.0 by vatsala sharma . Couple Traveller . Nov 03, 2024
The hotel was much beyond our expectations. The location is just too good on the corniche. The white palace was very well maintained. The service was also top notch. The reception helped in receiving a package from amazon, while we were out touring the city.
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Its just wow, most recommended
Rated 5.0 by Faheem Pp . Couple Traveller . Oct 20, 2024
Its amazing thank you for making our day, especially room clean and spacious, most comfortable stay in abu dhabi
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Al Ain Palace Hotel has replied on Oct 24, 2024
Dear Faheem,
Thank you so much for your lovely review! We are delighted to know that you had such a wonderful stay with us and found your room spacious and comfortable.
Your kind words mean a lot to us, and we’re happy to have been a part of making your day special. It’s al... Read more
A very good hotel to stay.
Rated 5.0 by Abubakr Abubakr . Family Traveller . Sep 30, 2024
Very good hotel service is good staff is friendly.
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Al Ain Palace Hotel has replied on Oct 24, 2024
Dear Abubakr,
Thank you for sharing your kind review with us! We’re glad to hear that you found our hotel to be a great place to stay and appreciated our friendly staff and good service.
Your feedback is truly valued, and we always aim to make every guest’s experience as pl... Read more
Excellent Stay
Rated 5.0 by Marie Alcantara . Family Traveller . Aug 16, 2024
The staff were very friendly and accommodating. The place were very child friendly, our request were accommodate very nicely. The amenities were all good. Thank you.
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Al Ain Palace Hotel has replied on Aug 19, 2024
Dear Marie,
Thank you for your wonderful review and for choosing to stay at Al Ain Palace Hotel. We are thrilled to hear that you had an excellent stay and found our staff to be friendly and accommodating.
It’s fantastic to know that our hotel met your needs, especially in ... Read more
Bad experience
Rated 3.0 by Mohamed Nofal . Family Traveller . Aug 12, 2024
You can’t sleep well from the sound of other guests in front of the main gate and at the bar down at the ground floor, specially if you book a room between 333 to 336 the worst area. And when you raise a complaint no one cares about it. Also wifi so bad and keep lose connection for it reasons.
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Al Ain Palace Hotel has replied on Aug 19, 2024
Dear Mohamed,
Thank you for sharing your feedback about your recent stay at Al Ain Palace Hotel. I’m sorry to hear that your experience did not meet your expectations. I apologize for the disturbances you encountered from noise and the issues with the Wi-Fi connection.
We u... Read more
Good morning I find this property's by mytrip
Service was very good 👍 all the staff very friendly Thanks for everything Best Regards Ch Ghulam Haider
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Al Ain Palace Hotel has replied on Aug 12, 2024
Dear Chaudhry Haider,
Thank you for your kind review and for choosing Al Ain Palace Hotel. We are delighted to hear that you had an excellent stay and found our staff to be friendly and attentive. Your feedback about our service is much appreciated and motivates us to continue... Read more
Last visit in this hotel, we didn’t enjoy our stay
Rated 2.0 by Maybelle Malibiran . Family Traveller . Jul 15, 2024
Short time for the pool and they announced that next day will be close because of the renovation, fire alarm is so annoying like 3x was alarming
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Al Ain Palace Hotel has replied on Jul 17, 2024
Dear Maybelle,
Thank you for taking the time to share your feedback about your recent stay with us. We deeply regret that your experience did not meet your expectations.
We understand your disappointment regarding the limited pool hours and the unexpected closure for renova... Read more