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COUPLE
FAMILY
BUSINESS
GROUP
SOLO
3.9
Very Good
158 User Reviews and 426 Ratings
Location4.1
Room4.1
Food3.8
Amenities3.6
Hospitality4.3
Cleanliness3.9
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Guest Reviews
Poor Stay
Rated 2.0 by Jemariz Anonuevo . Nov 26, 2024
Location wise it is accessible. Stay on the room is not what we expected, the whole room smell like newly painted. Tv doesn't have any option to watch, cabinets side tables are not closingproperly, it stays open. The washroom is a mess, the faucet is moving like it will collapse, the ac is not cooling enough even you put it in 19degree celsius. The garbage can inside the washroom is broken. There is no complimentary coffee, the cups were not clean when we arrived. I advise makemytrip not to offer this hotel again to anybody as this is a disgrace and waste of money. I could have spend to other hotel rather this, i thought having 4 star rating of the hotel will give justice but i doesn't.
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Good Stay
Rated 4.0 by Hardik Vasa . Nov 17, 2024
nice hotel … with good staff , location was a bit odd. but otherwise , clean rooms , good breakfast spread , family hotel type - made meals feel like home
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Average Stay
Rated 3.0 by Emy Rose Dela Merced . Nov 13, 2024
Washroom ceiling was leaking water. Aircon is not that cold. No disposable slipper.
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Great place
Rated 5.0 by Hanie Nguyen . Couple Traveller . Nov 02, 2024
Nice place to stay. City view and bathtub also. I will comeback next time.
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Not responsive staff
Rated 2.0 by Farhanaaz Memon . Family Traveller . Nov 01, 2024
Tv was not working and asked for coffee and tea. They didn’t send it after requesting 2 times on the phone
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Good Stay
Rated 4.0 by Ram Lalit . Couple Traveller . Oct 19, 2024
There is only one tea cup into the room, your pillows are very thick it should be thinner or two sofa cushion should be provided, and two chairs should be provided.
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Unpleasant stay at the grand landmark hotel
Rated 1.0 by Junea Alih . Family Traveller . Oct 07, 2024
During our stay, we experienced some challenges. The room had a strong cigarette smell, and the broken windows made it difficult to get fresh air. I’ve asked for a non-smoking room but they gave me a room with a very strong cigarette smell. Additionally, the service was slow, and we didn't receive towels. The blankets were uncomfortable and had an unpleasant smell. These are important areas that could be improved to enhance the overall guest experience.
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Terrible Stay
Rated 1.0 by navas valiyaveettil . Couple Traveller . Oct 02, 2024
Very bad service in the reception and employees are not friendly. Will never recommend this hotel to family or friends
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Worth the money
Rated 3.0 by KINATTUKARAYIL NOORUDDIN NASIMUDHEEN . Business Traveller . Oct 01, 2024
Overall the experience was decent. Our bathroom roof had leakage problem and despite informing the same it wasn't repaired. Rest everything was good but a suggestion would be for more variety of food items. Give the pricing, the experience was very good.
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Terrible
Rated 1.0 by Ashraf Yousuf . Family Traveller . Sep 29, 2024
Ac was not working, despite call them to fix, it was not working again. Kids could not sleep whole night and next day morning hotel staff disturbed by calling for check out on time. This was ridiculous and never happened anywhere during our stay.
Bad customer service at reception. Room phone not working, mini fridge not working, charging plugs broken. Hand towels requested but not provided.
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Excellent Stay
Rated 5.0 by Moustafa Ramadan . Business Traveller . Sep 09, 2024
Good
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Good
Rated 5.0 by mostafa ramadan . Business Traveller . Sep 07, 2024
Good h
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Excellent Stay
Rated 5.0 by mostafa ramadan . Business Traveller . Sep 05, 2024
Good, quiet, respectful and fun staff. Clean, nice and well organized.
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Average Stay
Rated 3.0 by moustafa ramadan . Sep 04, 2024
The service is not good and the cleanliness is not good. The staff is always worried about them. During the break, they do not respect the appropriate time to call. This is for reasons other than my discomfort. The cleanliness is very bad and most of the electrical appliances inside the room do not work. It is very unfortunate for this hotel. And the employees are always worried about the rest period. They do not respect the appropriate time for calling, and this is for reasons that are not due to my lack of comfort. The cleanliness is very poor, and the electrical appliances inside the room, most of them do not work, are very unfortunate for this hotel.
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Excellent Stay
Rated 5.0 by moustafa r . Sep 03, 2024
Is there a fee for this reservation at the hotel?
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Ok
Rated 3.0 by Mubassir Zaki . Family Traveller . Aug 26, 2024
The location of the property was good, the food was very average, basic amenities that should be in the room as listed by the hotel were not there, you have to call for them.
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Average Stay
Rated 3.0 by ABHISHEK KUMAR CHOUDHARY . Family Traveller . Aug 21, 2024
Room was not good, water leakage in the washroom, all lamp lights in the room broken not able to stand properly
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Not going to book again
Rated 3.0 by Vivek Yadav . Family Traveller . Aug 13, 2024
Washroom sever-age issue water blows up. Changed room after requesting 2 days continuously. The reception staff are not good especially girls who are available at afternoon they have different attitude and arrogance while talking to customer
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Excellent Stay
Rated 5.0 by Eden Kay Alla . Aug 01, 2024
Good food and location. Easy access to all. Fast room service. Only problem is the smell of the towel. Not good.
