james.partnerOct 21, 2024 I booked this as a Deluxe Room, it is entirely the opposite. The carpet was horrible, the shower was awful, never took clothing out of case due to the closet of death! Very shabby, needs updating and wouldn't class it as a hotel. First negative review I've ever done btw, not something im in the habit of
I regret to say that our recent reservation at the Village Hotel Bexley was extremely disappointing. The experience was marred by a significant issue that left us stranded in the middle of the night.
After an enjoyable evening out, we returned to the hotel at 12.20 am only to find that we could not get the external door open via the key card we were given, as we found out later the door had been locked from the inside. Despite repeated attempts, the door would not budge. We immediately contacted the hotel and were put in touch with the owner, 'Lucky'. He assured us that he would be there in 10 minutes to resolve the issue.
However, 10 minutes turned into 20, then 30, and then 40. Despite our repeated calls and increasing frustration standing out in the cold, Lucky continued to tell us he would be there in "another 10 minutes". It became apparent that he had no intention of coming to help us.
My wife’s medication was in the room, and she needed to take them that evening, he was not interested, kept saying he would be there in 10 minutes. An hour later and it was clear he had no intention in coming out to assist.
As a result, we were forced to find alternative accommodation at 1.15am in the morning. This not only disrupted our night but also left us feeling deeply disappointed, distressed and let down by the hotel's management.
The next morning, we returned to the hotel and explained our predicament to the receptionist, making it clear that we expected a full refund.
Would recommend and would stay again.
Really friendly accommodation in the heart of Bexley Village, I was welcomed on arrival and explained everything. The whole place is spotlessly clean. It was the hottest day of the year, and even though there is no air conditioning, the building is old and it was pleasantly cool, with a fan provided in the room. Great value in a popular area of town. Would recommend and would stay again.
Check in was a bit wonky as no one there but all got sorted so no issues
Good location and room ideal for what I needed
Inept and insensitive Manager who didn’t care myself, partner and son had barely slept due to a window not shutting on a high street full of bars and cars revving engines.
After reporting to the manager that the outer window didn’t fully close (a feature of the original windows in the listed building) and the inner double glaze window used to reduce noise wouldn’t lock we were told nothing could be done but a refund would be discussed in the morning.
I wedged cushions between the two windows to minimise the noise but the noise still boomed through while well after 2am.
Tired and frustrated the next morning we were informed of a £15 discount and when we weren’t “happy enough” according to Lucky the manager, he encouraged us to leave a negative review.
How Lucky go a job in hospitality will remain a mystery to anyone who has the misfortune of staying in a hotel he manages.
Avoid this hotel if you think a “family room” should have the ability for the family to be able to sleep.
The Hotel was very nice , service was excellent, only downside the beds kept moving and shower wasn't the best
Nice property, hidden away in old Bexley. Good size clean rooms.
TV reception was not the great , kept dropping out or showing no signal.
Wi-Fi in the room was only average at best
Shower - Limited hot water or luke warm at best
Ideal location for Bexley bars and restaurants. 2 Public car parks nearby. Easy self-checkin if arriving late. Quiet, clean room very reasonable rates if simply want somewhere without all the hussle and bustle of a larger hotel. Local eateries offering discount to hotel guest an added bonus.
Recommended and would stay again.
Not great, whole place is looking tired, could do with a paint.and some new furniture as laminate peeling. Electrical socket coming off wall etc. Bed not particularly comfortable.
Say wifi in every room but this was so weak it was barely useable and kept cutting out. Did ask about this but told they couldnt do anything about it as the byilding has thick walls.
Handy spot in a great village
not in great condition, reviews a bit misleading, the rooms are a bit tired to say the least.
Great room great people great experience such kind people
A lovely clean place with very friendly staff set in a lovely quiet part of London with a 2 minute walk to nearest main train to central London. I will be using this as base every time I come to London in the future
Staff (Lucky) was fantastic in ensuring my check in runs smoothly. He prepared and communicated everything very efficiently.
Lovely stay, warm welcom lovely bright clean room woukd definitely book again
Lovely little hotel right in the middle of bexley. Room was spacious and clean, could do with some black out curtains but that’s just personal preference!
I had to book last minute due to a change of plans. The hotel made it easy for me to check in late too.
Very comfortable and clean.
