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COUPLE
FAMILY
BUSINESS
SOLO
3.8
Very Good
20 User Reviews and 48 Ratings
Location4.3
Room3.7
Food3
Amenities3.4
Hospitality4.7
Cleanliness3.8
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Guest Reviews
Location is perfect
Rated 5.0 by puneet puri . Family Traveller . Nov 21, 2024
Pleasant stay with excellent location. Staff was courteous and helpful. I would highly recommend this hotel.
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Terrible Stay
Rated 1.0 by Anshul Varshney . Oct 09, 2024
They didn’t provide us the shower gel, at least a single water bottle. Also receptionist was rude.
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O or hospitality
Rated 1.0 by Sonam Kumari Sangannagari . Business Traveller . Aug 19, 2024
Poor service, unfriendly behavior of staff, lack of guest hospitality. Extremely commercial and money minded
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Good Stay
Rated 4.0 by Pankaj Gupta . Family Traveller . Aug 05, 2024
The check in experience was good the hotel is very well located. The street outside is also busy and well connected by subway
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Best in the area
Rated 5.0 by Gatima Gaur . Business Traveller . Jul 27, 2024
A special thanks to nicolas, shannon and timpti, for making our stay comfortable. They are upgrading the locks in the hotel which is creating g a havoc for the team.
While booking i was told parking is included but i paid 90$ / day. My valet parking made me wait for 1. 5 hours and due to which i missed my cruising schedule and that led me to miss my destination. I’m total i incurred more than 500$ loss because of all the things happened to me.
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Good Stay
Rated 4.0 by VENKAT DHARMA RAO NETTIMI . Family Traveller . Jul 03, 2024
Great location. Very professional staff. Very efficient check in and check out. Clean rooms and, for new yor, pretty large rooms. We were three in a room and it was super comfortable. The staff were quick to respond (putting in an extra bed, changing tv remote etc)
the one negative is charging a "destination" fee at the time of check in. While it can be adjusted against the hotel's market/cafe, it would've been good to factor that in before hand. Would recommend for families as long as you can deal with living near grand central!
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Perfect location
Rated 3.0 by Vishal Bhatia . Family Traveller . May 23, 2024
Great location, some staff were friendly. Property needs maintenance. No room service, limited toiletries
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Mixed review
Rated 4.0 by Supriyaa Chordia . Family Traveller . Apr 02, 2024
It was pretty good. Hotel architecture was good. However, some basic amenities such as water and bathroom slippers were not provided. Some of the hotel staff was very nice but some were pretty unresponsive.
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Average Stay
Rated 3.0 by bhavana srikanta shastry . Solo Traveller . Mar 19, 2024
Location is extremely good. They've maintained it clean as well. But it's not so safe for solo travelers. It was st patrick's night and few people were shouting and disturbed everyone on the floor. Later around 1am someone tried opening my door and i couldn't sleep after that throughout the night. It's an awful experience especially when you're staying alone so late in the night. I wish someone had taken some action, but nothing happened so i didn't complain more. Location: 4/5
cleanliness: 3. 5/5
safety: -100/5 i would say you can get better deals in decent locations where they provide amenities like drinking water and plates/spoons delivered to room if you want to eat something. There are literally no amenities here
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Excellent Stay
Rated 5.0 by Ginni Negi . Business Traveller . Oct 16, 2023
My stay added to my trip experience positively. The property is well located, and the hospitality + service was unmatched to many. I look forward to more stays in the near future and would look forward to MMT to make my trips more interesting and enjoyable 😉
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Over all experience
Rated 1.0 by Leelavathi Bangalore Sathynarayana . Solo Traveller . Jul 31, 2023
Its horrible place not worth that price. Room was stinking. When i asked for cleaning they gave reasons that housekeeping is busy and when i threatened to put it up on social media. They send somone to clean. There was proper communication from hotel staff. I had to checkout day in advance as there was emergency they refuse to refund one night charges
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Huge hotel, located in the heart of city, well connected. Rooms clean n tidy and well equipped. Staff very courteous n helpful.
Rated 5.0 by Anju Rastogi . Family Traveller . Jul 09, 2023
Our saty in hyatt was great. Due to its prime location we could see all places of new york. Time square - the most happening place is just a walking distance from the hotel. All branded showrooms are also nearby.
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Excellent Stay
Rated 5.0 by BHARGAVA DESHPANDE . Business Traveller . Jun 11, 2023
Great location. Old but recently renovated hotel. Access to grand central subway station. Really worth it.
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Comfortable stay in the heart of new york
Rated 4.0 by Sanjeev Srivastava . Family Traveller . May 22, 2023
The hotel being located at grand central provides for easy connectivity across the city. Hotel facilities were also fine. Water in the rooms could have helped.
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Good Stay
Rated 4.0 by Babita Fernandes . Dec 27, 2018
Comfortable and great location.
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Below an average
Rated 1.0 by Owais Noman Baig . Sep 11, 2018
Apart from the location, everything else about this hotel is average. I would not want to stay here again.
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I can come here again, the location is exceptional
Rated 5.0 by Satvir Dhumi . Couple Traveller . Feb 14, 2018
Excellent overall. Well located and clean. The gym was great. The staff was courteous. The location was slight in the middle of the city everything at a walking distance. The check-in and check-out was swift and easy. The rooms were small but good enough as per Manhattan standards. My wife and I loved the stay. I would recommend this hotel to everybody who comes to Manhattan. It's worth every penny and has a great vibe to it. The heating and air conditioning is perfect. Cannot ask for more with this price.
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Quiet stay in busy NY!
Rated 4.0 by Danish Manzoor . Solo Traveller . Sep 01, 2017
Good room and ambience. Also clean toilet and bedding. Quiet stay in busy NY! Good market facility inside the hotel. Although you get to hear various noises in hotels in NY but this was quiet. Iron table available which was nice.
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Great Hotel very close to everything
Rated 4.0 by Pradeep Khanna . Family Traveller . Jun 17, 2016
A great hotel near all the attractions. Awesome big & comfortable rooms. The only thing that needs attention is house keeping that is really slow. Ms.Coulette at the guest relations desk was especially very nice & courteous. Staff like her make the hotel proud.
