This was the second year my sister and I met here to enjoy 3 days exploring and shopping in Port Washington, Cedarburg and Grafton. We will return next year. Hampton Inn and Suites Grafton is an exceptional place to stay. The front desk people are absolutely wonderful- polite, kind, personable. So, for 2 years in a row we enjoyed a spotless and comfortable stay with a delicious breakfast each morning.
Overall very good, only complaint was poor sound barriers.
We had light and sound coming in all around the room door. We could hear TV from across the hall as well as through the adjoining wall. We did not return to the hotel untl after midnight both Friday and Saturday, andboth nights/mornings the TVs were on at a high volume, which impacted our ability to sleep
lawrence l.familyNov 18, 2024 Clean, excellent place to stay
larry.partnerNov 01, 2024 The power went out shortly after checking in requiring us to make reservations elsewhere and leave.
david.partnerOct 29, 2024 Too close to hwy
Reasonable breakfast. Internet too slow too do anything. Staff nice. Room clean. Temp. Hard to control in room.
More attention to detail needed.
The toilet was running when we got to the room and would not flush. I ended up fixing it as the fill hose fell out in the back tank.
Kleenex container only had 3 pieces left when we arrived.
Clean and New, but a few disappointments
The hotel was very clean and looked new. It was in a great location. We were disappointed with the breakfast. It only had scrambled eggs and bacon or waffle. There wasn't any yogurt and the fruit was mainly melon. When we returned to our hotel at 10 p.m., we couldn't find a parking place in the hotel lot. Did park in the restaurant next door lot. I've never been to a hotel where they don't have enough parking for their hotel, unless you are in a major city. I would still recommend this hotel, even with the few quirks.
Great hotel, nice room but check in was a problem and staff was rude.
Unable to check in until late. Short staffed
Front desk folks were very nice. Could not check in until 5:30 PM because the room was not cleaned. They were shortstaffed and there was a convention there. They were very apologetic and I am sure this doesn't happen regularly.
This is always a reliable place to stay when I visit the area. It's clean, quiet, comfortable, with parking, close to the freeway. This time I used the hot tub and pool, both clean spaces. Staff is very nice.
Clean, friendly and helpful staff. Nice room amenities. Nice gym.
nathan.partnerSep 14, 2024 We appreciated the early check-in, room very clean and comfortable and liked having the restaurant next door. Our only suggestion is for the breakfast staff to be a bit more quiet. Our room was above the kitchen and there was a lot of clanging starting at 530am.
sandra.partnerAug 22, 2024 The bed was too high to comfortably get into and the toilet too low for someone with bad knees. We are 5'3" and 5'7" and in average shape for our age of 70. We struggled. The staff is great and everything was nice and clean. I would stay again,but only if accessible room was available.
Very nice, clean, and spacious suite. The newly remodeled bathroom with roll in shower was excellent. Very good hot breakfast with many options. Helpful staff.
Proximity to Concordia University
Property is clean and well-appointed. Room was very nice, with good clean smell.
jan c.partnerJul 27, 2024 Quick access to interstate
