Review Of Splendid Star grand hotel and spa

Great experience at splendid grand hotel

Rated 5.0 by jaya jha . Group Traveller . Sep 12, 2024

Great stay. Right in the middle of old quarter and walking distance from major tourist spots and eating places. We were 2 backpacking friends traveling together to hanoi. Typhoon yogi hit hanoi on the next day we arrived. The hotel staff was very courteous, accommodating, caring and helpful throughout. The breakfast options are great and there is something for everyone including vegetarian options. Mr peter, the receptionist was super kind and helpful! thank you for the great experience!

Hats off splendid

Rated 5.0 by Venu Gopal Yalamanchili . Business Traveller . Jul 26, 2024

Location, amenities, services and food is excellent. More friendly staff and good guidance for tourists.

Excellent exp

Rated 5.0 by Sudarshan Lahiry . Business Traveller . May 19, 2024

The hotel staff was very nice, caring and supportive. The hotel location was very approachable and near to all tourism spots. The staff ms. Rose and mr. Dong even helped me with cab to airport.

Good Stay

Rated 4.0 by Mala Ghosh . Apr 05, 2024

Good service... very supportive staff n location is also very good 🫶 Thank you 🙏

Nice hotel strongly recommended.

Rated 5.0 by BIJENDER SHARMA . Solo Traveller . Feb 18, 2024

Breakfast buffet is superb hygiene and nice hotel stay in main city strongly recommend room cleaned hotel staff is nice

Good Stay

Rated 4.0 by Siddhi Mehta . Feb 08, 2024

Rooms were good and clean. Friendly staff. Food options for vegetarian were not available except fruits. Should accommodate that as well.

Great experience

Rated 5.0 by Rohit Avinash Gokhale . Group Traveller . Jan 28, 2024

Amazing experience, staff is very helpful and sweet the staff helped us with a late check-out and made sure we left on time

Average Stay

Rated 3.0 by Varsha Swamy . Couple Traveller . Jan 28, 2024

We reached the location around 3 am in the morning at the hotel we got to know that room were under maintenance and hotel staff informed us to check in to their sister hotel which was almost 800 meters away from the booked hotel, till den we had to walk at 3 am. Next day we came back to the booked hotel n had to wait for too long check in, to compensate for inconvenience they upgraded to the family room. Family room was good which was of no use to us, breakfast was gud

Do not book this cheap shady hotel

Rated 1.0 by Sampreeth Kotian . Couple Traveller . Jan 26, 2024

Extremely bad hotel, hygiene level maintained zero, dirty n torned bed sheets, broken tap sink n toilet dirty. No space for shower as wc is attached

Terrible Stay

Rated 1.0 by shikha srivastava . Family Traveller . Jan 25, 2024

Terrible experience with hotel all the more amazed to see response from team. Not resolving the issue . Not recommend any booking. They are partnered with wrong hotels to loot people

Good Stay

Rated 4.0 by Awadhesh Singh . Business Traveller . Jan 24, 2024

Location was mid of hanoi city but not access directly by car. Others things good. Taxi book through hotels were very genuine

Good Stay

Rated 4.0 by Amit Nayar . Jan 23, 2024

Ok. Ok

Very average stay

Rated 3.0 by Rishabh Kochhar . Group Traveller . Dec 30, 2023

Very average stay. Pros: amazing location. Cons: the ac was dripping. The food was bad, and didn’t have any names written to indicate what’s what. No elevator. Extremely tiny bathroom.

Good Stay

Rated 4.0 by Sugata Sen . Family Traveller . Dec 04, 2023

Just opposite st joseph cathedral which is in the heart of district 1 and a fun place to be. But be aware that there are three properties cluster which goes by splendid acronym in the same location. We booked splendid star grand suite but were checked in splendid pearl with no lift, but much better view of the action going on at the cathedral. Room was decent big with all facilities you require. Beware of hot and cold water in the taps. Needs getting used to. Food was a good spread but for us indians there was a limited choice if you do not take beef and pork. Supply of complementary bottled drinking water was abundant which is a rarity in vietnam. Be informed that car will not directly come at the doorstep of hotel, but will need to walk an alley to get on to it. Not a deal breaker. This area us the place to be in hanoi

Terrible Stay

Rated 1.0 by Subarna Adhikari . Family Traveller . Nov 28, 2023

There was no lift in the hotel. The intercom wasn't working, the hair dryer wasn't not working. The hotel stuff wasn't helpful at all. After complaining, they didnt took any initiative to repair the intercom. We got our room at 6 th floor, but there was no lift. It was a horrible experience for us.

Short stay - good overall

Rated 4.0 by Barshan Mukhar Das . Couple Traveller . Nov 13, 2023

Even though it was a short stay, the overall experience was good. The breakfast is good with great options at this price. The location however is not the best. The staffs were very helpful though.

Feedback for my stay

Rated 1.0 by Aishwarya Raj . Family Traveller . Oct 04, 2023

The place is entirely misleading. Hotel has multiple branches and this shows images of a different branch here which is different from what we got. It has very small rooms with bad interiors. Even the stairs between floor was a metal one put in place. The lobby and breakfast area was nothing like published as well. The rooms had no view and windows were mostly opening to a wall

Average can not book again

Rated 2.0 by RAKESH Kothari . Aug 28, 2023

The room they allotted was different not as i booked. Room had service problems. Fidge not worked till the checkout. Kettle was not available for two days and when available it was not clean. Can not book it again.

The hotel stuff were good and polite. Clean.

Rated 5.0 by Sweta Saikia . Couple Traveller . Aug 27, 2023

Stay was good. We would want to come back next time. We stayed here for 3 days and loved the location and the stuff very much.

An amazing stay at splendid star grand hotel.

Rated 5.0 by Rakesh Khuntia . Solo Traveller . Aug 27, 2023

Reached here around 6pm. The staff welcomed you with a huge smile and compassion. The know thier work verywell. Take-care every little care possible. Rooms are spacies and very equipped. Arrangements for breakfast was delicious and hygiency. Serves different meal. Ms rose, mr dong & mr tom are the best person in there. They take very necessary care required. Good by heart. Dedicated. Gonna visit soon. Good-luck.