This place should have 5 stars! Don’t listen to the negative reviews. The staff are always friendly and accommodating. We got our toothpaste confiscated by TSA and a horrible layover delay. The start behind the counter provided us with toothpaste at our door before we even finished checking in. The food was fresh and different every night for dinner. The resort itself is quiet and empty to my preference. Since the sun sets around 5:30 in December, by the time you shower and eat dinner, depending on how long that takes, there is not much happening in terms of night life. There was one night of karaoke which was fun. If you prefer a lively resort at night, look elsewhere. If you want to relax then this is the right choice. I would come back for a relaxing quick stay any time.
One of the best place for vacation and quiet and the food was the best they have so much of different variety of food from breakfast, lunch and dinner was my favorite. The staff was amazing and very helpful with everything we needed because we travel as a group of 5 adults.
The hotel staff were all really nice and accommodating. All that i interacted with were lovely and willing to help.
Great views and good food and service
There were 4 of us in my party and we all agreed there was nothing bad to say about our stay. The property was beautiful and the staff went above and beyond. Every staff member we encountered made us feel welcomed and were great fun to be around. Food was excellent as well!! Would definitely go back again.
The rooms had a strong mildew smell and felt super humid and were outdated. The A/C in the room wasn’t working properly so you either froze or felt super humid that even the carpet felt wet. Beautiful beach and pool area despite the birds pooping in the pool. Some staff was not friendly and felt like it was a chore for them to wait on you but there were also great bartenders like “Alicia” she was amazing. The spa was mildew ridden we couldn’t tolerate even walking by there to get to the gym. There was 1 restaurants which only opened for breakfast and dinner. Lunch can be ordered by the pool bar or pizza. The elevator only worked the first day and we were on the third floor so every time had to climb steps, including when we checked out a day earlier than planned with our suitcases. There’s absolutely no nightlife or entertainment only a day DJ.
Toward the end of our stay we found out the resort was sold.
Front desk clerk and manager were incompetent at finding our reservation or a solution for over 20 minutes. We had to request refund and book a hotel elsewhere.
nikiyah.familyAug 23, 2024 Rooms nice, food horrible was served spoiled sauce twice, chef Dwain Claire was extremely rude instead of taking the criticism and trying to doing better, the last day we took off the all inclusive package‼️‼️ the food was deplorable.
john m.familyAug 18, 2024 The property was mostly empty due to the off-season. THe staff were very friendly and helpful. The rooms were dated, but very clean and well maintained. THe only complaint was that both elevators were out in our building, so we had to walk up stairs and carry our luggage out of our room. The food options were extremely limited - really just one choice of resturant per meal, but the food was decent for an all-inclusive. We would go again.
laurie.familyAug 06, 2024 The staff at the Waves beach bar were rude. They literally chased me down after I asked for 2 diet cokes and questioned me if I was getting drinks for staff. They make you sign for everything even though it’s all inclusive. None of the restaurants were open and you could only get lunch from the beach bar. Our keys to room never worked and our air conditioning went out (they did move us to a new room). The food choices at Buffett were not great. The pictures show paddle boards and other items available at the beach but there was nothing out. But by far my biggest complaint was the staff and manager at the beach bar. They acted like it was such a big deal for them to get u a drink or food even though there was no other choice for lunch!
Security officers were great and super friendly. Front desk people were awesome.
Property easy access to pool, beach and ocean.
rachel p.familyAug 04, 2024 Staff were very friendly and kind-hearted. Thank you for making my autistic son’s birthday extra special! I truly appreciate it!
lucinda.partnerAug 03, 2024 The property was amazing clean people and staff where very pleasant and nice
Overall the resort is nice, the beach and the pool are amazing. Only the food not so many choices almost same food every day. And the service can be little bit better.
dorothy a.familyJul 20, 2024 The location and amenities. It's the people that make it very special.
A group of 12 traveled with me from Louisiana thinking all inclusive. Well, unfortunately everything we wanted was limited and no alcoholic drinks we drink (Hennessy, vodka, etc) was included in all inclusive we had to pay $18 a cup for alcoholic beverages we drink. I don’t think it should have been that way. We were under the impression everything was included.
When we first arrived the storm had knocked the power out but eventually it came back on. In our room one light was not working. When we thought it was all inclusive for everything, it wasn’t. All inclusive was only for one side apparently and not for any club on resort. All top self liquor was not included in all in clubs I’ve package so if you want Tito’s, jack Daniel’s, etc you had to pay. There was this nice restaurant off the resort but ofc it wasn’t included in the package as well so you had to pay. The stay was nice and we had a great time but I guess it’s who you go with also. The only thing was there wasn’t a lot of activities and the side we was on was so dead not a lot of people until the week days came .
lizette.familyJul 09, 2024 Worst service ever
