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3.7
Very Good
2 User Reviews and 3 Ratings
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Rated 4.0 by Renan Abreu . Business Traveller . Mar 13, 2020
Very good hotel, quiet and peaceful.
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Lots of good intentions and effort put to waste
Rated 3.0 by Mauro Mello . Business Traveller . Jan 12, 2020
This is clearly a hotel that tries to provide a superior experience to the guest – a fantastic location, a very good, very well maintained room, very kind and attentive personnel, a pair of courtesy water bottles, Nespresso machine in the room and then, everything is put to waste by a barrage of small but very annoying details: You arrive from the airport (counting on going to your room's restroom as soon as possible), receive your key, it works in the elevator but not in the door lock. You go back to the reception desk and the (authentically sorry) receptionist provides you with 2 keys, just in case (it is clearly a very common occurrence). It works, this time. The next day – not your last day of stay – you return from the workday and the keys (both of them) do not work again! Meaning it is not a problem with the keys but either a software or a human problem. When you finally get to the room, good luck if you want to call reception. Although there's a "trendy" little prism over your bedside table informing the name of the cleaning lady of your room, there's nowhere you can find out the front desk number – it's not 0, 9, 1, * or # (it's *1, which I'm now informed is a standard in Porto Alegre but then again, guests are usually from other places, right). You finally get to talk to someone in the front desk, that informs you that there's no login or password to the wi-fi, you just have to fill up a form and will be logged in. You fill-up the form (lots of info requests, including an ID number, email, etc.) Hit the "Login" button. Comes a window: "please check the 'accept conditions' box before connecting". The 'accept' box is bellow the login button and bellow the screen line. Not only this, but all the (excessive) info you had typed in is lost – all the fields are emptied and you have to fill them up all over again. Time to checkout, it is 10:16 am and you want to have a cup of coffee before leaving. The breakfast ends at 10 am exactly and the coffee jars are probably the first to be taken away. You mention it to the checkout clerk and she gives you a free welcome (in this case farewell) drink voucher and you are able to ask a cup of espresso in the bar. This last event synthesizes the experience in the quality hotel, lots of effort to compensate for frustrations that could easily have been avoided in the first place, with a modicum of attention to the customer experience. I hope this feedback helps them do exactly that.
