atalya.family_with_childrenOct 27, 2024 Great location for walking around in central Tel-Aviv, shopping and eating out. Pool area was also very nice, both design and comfort- wise and the fact that the pool is heated. We come to Tel-Aviv three times a year and know how difficult it can get to find a hotel with a decent pool area, and the Poli House's more than decent.
However, cleanliness and attention to details is not a weak spot for this property. The room seemed inadequately maintained (mold in shower silicone edges, stains on curtain and bathroom wall, small cracks on some furniture). When arriving the room had only a few soap bottles, one of which was half empty and missing a cap, as well as a vanity set box that was empty (seemed like room turnover was lacking). Minibar was totally empty, and the small room doesn't have an electric kettle (we did receive, however, two complimentary water bottles which was appreciated).
On the second day of our stay, room cleaning was done quite late - about 14:00 - so we had to wait for fresh towels to shower with since by that time we had already went back to the room to rest after spending time in the pool. The towels we received later were also extremely dirty which was inexcusable.
We did manage to enjoy our vacation because of the great advantages the hotel had, but its obvious problems will make me consider other properties for our next Tel-Aviv excursion.
Mixed experience. Check-in is inconveniently on 3rd floor. Location good, but we did not know inn advance of the construction going on on the street outside, and our room faced this. Fortunately we were up early before it got noisy. Bathroom door can either close to the room or the stall shower (no bath), not both--and it leaked. Website said pool would be open, but perhaps it was a little too cold out. But whirlpool not operating, and sauna had no water for steam. We did appreciate them quickly getting us a hotwater pot on request.
Hotel in a good and central location, but the level of cleanliness in it is low and also the state of maintenance in the room was not good enough.
Great property. Amazing friendly staff and nice rooftop pool/bar.
This is a great boutique hotel. It has an ideal location by the Carmel Shuk. Construction for the light rail line on Allenby does make access from a car a challenge. We were likely the oldest folks at the hotel (trip was a celebration of my turning 70) as it is geared to folks 30 to 40 years younger than us. Not ideal for families as grandson had to share a room with his parents. A full size suite
or adjoining rooms would have been better for us but wrong hotel for that. Found the staff to be very good and welcoming.
I thought this hotel was perfect. Situated in the heart of Tel Aviv. Next to the Carmel Market, amazing restaurants, great shopping and such a cool vibe. Rooftop patio and pool made the stay so enjoyable. Gal at the bar was helpful, sweet and fun to deal with.
The hotel is very very neglected! The rooms are absolutely disgusting with stains on the walls and very poor cleaning. I recommend to avoid. The service is good and they tried to help but there isn’t much that they could do when the hotels is so bad.
edward.familyJun 20, 2023 Loved our stay at this well located property, for dining, shopping & beach
The front of house staff were amazing, a special thanks to Olga, who bought a whole new meaning to the word hospitality!!!!
We will be back & happy to recommend to family & friends, thanks Poli House
Very close to Carmel market
Generally a good hotel, but not without its issues
Generally a good hotel, rooftop pool is delightful and staff all friendly. The room was a decent size and air conditioning worked well. Bathroom is under engineered - the bathroom door doubles as a shower screen and doesn’t work properly, so water escapes into rest of bathroom and some of bedroom. Bedside light wouldn’t switch off without a fight, either.
Also, and very irritatingly, I had about 6 emails in the days before I arrived asking me to ‘check in online’ and agree to the hotel’s cancellation policy. Both in English and then Hebrew. It’s excessive, unnecessary and borderline threatening, and I don’t want to do more admin than I need to in any case. Then even more emails as soon as I’ve checked in, purportedly from the Hotel manager.
The marketing is a bit twee, but I guess some people like that.
A fraud not what shown in pictures!
Very disappointed the hotel did not meet our expectativas. The photos shown do not depict the property, very misleading! The area is a mess, our next door neighbor is a homeless, no breakfast at the premises. Even if you pay for breakfast you have to walk a few blocks to get it out of the hotel. The options are terrible one of the options given is closed under remodelación! I understood the Brown hotels were very reputable? This hotel needs an upgrade!!!!!
Clean - comfortable - 24 hour reception - friendly helpful staff
Very recommended. The staff was very nice. The place is clean and new. The hotel update us on WhatsApp for benefits. Loved it
The hotel is really nice, with great rooftop bar and friendly reception and bar staff! clean, in very central location -safe. The pool was currently renovated and I had no idea there was jacuzzi/sauna until my last day :-(
What an adorable hotel, so close to everything, loved the vibe, wonderful service, very helpful front desk staff!
This hotel is stylish, safe and clean. Great location next to the Carmel market and very short walk to fantastic restaurants, shopping and the beach. Rooftop pool and bar, free yoga lessons, afternoon cocktails, chocolate whrn you arrive and super confortable bed and spa like bathroom. One of the best for me was that if you choose to have breakfast as part of your stay they give you vouchers for a full breakfast at 1 of 4 local cafes. My fav was the Biciclette cafe with a gorgeous secluded courtyard with flowers, birds singing etc. I had a simple breakfast of scrambled eggs on challah and it was so damn good. The hotel staff were suoer friendly and helpful. I loved this hotel and would stay there again.
Does NOT have free parking at the hotel
The hotel is very nice and is located in a central touristy area. It came up through the filter of available parking, however, the hotel does not actually have a parking. There are a couple of paid parking garages about 5 minutes walking distance, but I wish I'd known that earlier. Also, due to the location, it is rather loud pretty late into the night. The hotel itself is lovely, though.
VFM ratio is not good all around Israel and especially in Tel Aviv. for a high price you get a small urban hotel with emphasis on design rather then comfort. the only common areas are the small rooftop pool which suffers from lack of sitting area and a lot of pigeons, you do have a nice roof top bar. the room is small but not functionel (lack of storage space and hanging hooks), there is noise coming from the street but mainly from the roof and neighboring rooms.
Does not enforce hotel rule such as group parties all night in guest rooms disturbing neighbors sleeping, partying and smoking in hallways all night. Management drinks alcohol while at work.
michael.familyMay 22, 2022 Room was incredibly small!
