Location of the property is great, with easy access to public transport and shopping malls. However, some guests complained about noise due to construction work nearby. Cleanliness of the property was a mixed bag, with some guests finding it clean and others finding it dirty. Some guests also reported issues with clogged toilets and leaky showers. Staff was generally friendly and helpful, although some guests reported encountering rude or uninterested staff members. Value for money was good, with affordable prices for private and dormitory rooms. However, some guests felt that the property could have been better maintained for the price. Check-in Experience was smooth for some guests, while others reported issues with unhelpful or unaccommodating staff members.
Location
The property's location is highly appreciated by guests as it is close to major attractions, public transport, and shopping malls. Berjaya Times Square and Bukit Bintang monorail stations are within walking distance. Guests find it convenient to explore the city from the property. Some guests also appreciate the property's proximity to restaurants and cafes.
Cleanliness
Guests are satisfied with the cleanliness of the property. The rooms, bathrooms, and common areas are well-maintained and tidy. However, some guests have reported issues with cleanliness such as dirty bedsheets, clogged toilets, and dusty floors.
Staff
The staff at the property are friendly, helpful, and accommodating. Guests appreciate their hospitality and willingness to assist with any queries or issues. Some guests have also mentioned specific staff members who provided exceptional service.
Value for money
Guests find the property to be a good value for money as it offers affordable accommodation with basic amenities. Some guests appreciate the free breakfast provided by the property. However, some guests have reported issues with the quality of amenities and cleanliness, which they feel do not justify the price paid.
Check-in Experience
Some guests have reported issues with the check-in experience at the property. They have mentioned that the staff were unhelpful, lazy, and not accommodating. Some guests have also reported issues with early check-in and additional charges for the same.