First time and last time.
It is far from a 5stars hotel. Old, dirty, far away from the city, can be costly taking a daily taxi. Rooms are old, furnitures are old and forget about asking for extra soap, pillows or anything else, no one cares. Breakfast buffet is so bad, cold and tables are dirty. Bathroom with no shower curtain, dirty toilet, basically never again.
Un sejour agréable tout est parfait ,personnel courtois et disponible.
kenza.family_with_childrenJun 02, 2024 We had a great stay, the staff was nice and the visitors too.
Am evaluating this as a 4star hotel.
Facility nice, requires $10 taxi ride to central market/ historical district.
Should only drink bottled water; I got 2 small bottles only for a 2day stay.
Cleaning staff left door from room to lanai unlocked, could have resulted in theft but this seems a nice, quiet neighborhood.
Small outdated workout facilities (wouldn’t call it a gym). Neither of the three elliptical worked.
The hotel seems to cater to the 80 y/o crowd and for this group it might well be a solid 4 star hotel.
For reference, I’m evaluating as if this is a 4 star hotel. Nice place. Rooms in OK shape but comfortable. Can’t drink tap water and hotel makes you buy your own thru local store (after first 2 small free bottles).
Cleaning folks left door to lanai unlocked but lockable safe in room.
Workout facilities marginal. Treadmill works but none of the 3 ellipticals do.
Looks like it tries to cater to the foreign “over 70s” crowd.
stephen.friendsSep 24, 2023 We stayed here 2 weeks after the Massive earthquake had hit and caused a lttile damage to the property. There was constant Repair work happening the whole time we were there so constant noise from the Machines and the Workmen there. But the staff were very nice. Very helpful, very friendly and considering what they had to go through 2 weeks previous I can't complain too much about the noise and repair works. Breakfast was very good buffet style with a lot of choice. Nice pool area to sit by during the day and in the evening. there was also a Large shopping Mall about 10 min from the hotel and a cinema. It's about a 10 min taxi ride from the old medina.The area looks to be undergoing considerable development.I imange in about 3 years time with more shops and things to do having been added here this could be one of the best areas to stay in and it is very close to the Main aiport. only took 15 mins to get to the airport from here.
Hate to say it - but very underwhelmed!
I don’t know how this place is a 5 star hotel. Apart from the staff (who were pleasant) it’s really nothing special. The biggest problem by far, is the food. Everywhere in Morocco the food was fantastic. This place boasts 4 dining areas and one is under construction, the second is a pool bar, the 3rd is a Smokey ‘jazz’ bar - with no tables for dining and the last wasn’t even open. So I had to order room service which was pretty lousy - felt like cruise ship room service.
I hate to be negative - I rarely leave negative reviews - but this place was super disappointing!
P.S - get your own taxi. Their airport shuttle is way too expensive for such a short ride
The staff were awesome. They were friendly warm and helpful. It was the best customer service ever, place was clean and well maintained. Thank you Adam park stuff for the enjoyable experience.
This is a great location to use as your point of settling. from here you can access all the best of Marrakech
asadul.familyJul 02, 2022 Center location.
Excellent reception staff, very helpful. prompt quick service. The quality of food is average could be improved!, very nice pool area
achraf.familyJun 10, 2022 Food was amazing, staff was very professional. We love the swimming pool, the rooms (they offered us a suite while we booked a room). A hotel where I would stay again and again and again !
The hotel is very clean and tidy and staff customer service is great. My kids absolutely loved the huge swimming pool. Very close to the Al-Mazar mall where you can find everything you need.
The front desk employees were very rude, I have asked for the manager, he didn’t even bother to come out, he didn’t show up until I started getting loud, he threatened me to call the police, what kind of a manager threatens his client to call the police, instead of deescalating the situation, he actually did the opposite. The police showed up and forced them to check us in, what ever you do, avoid this hotel, it doesn’t even deserve one star
verified t.partnerJul 03, 2021 Great hotel would definitely come back excellent spa
I will never stay in this property, stuff re so rude except the barman in the pool his name is Mohamed he was so nice , there was an incident that happened to me and made me very upset, I was at the pool and saw one of the waitresses was carrying nice plate of fruit for one of European guest that was sunbathing next to me , and I asked him to bring me one like it , he said it’s ok , than later he brought me very small one , and I asked him why he didn’t bring me one like the European guest next me , he said I’m sorry but those kind of fruit plates are only for special ppl, I got so upset and I asked for the manger. But the manager never came and the kitchen chef came instead , he was nice and he tried to calm me down and he offered me another plate like it for free . let me make the story short if you look like European you will get special treatment. But if you look like Moroccan or dark skin you will be discriminated and won’t feel welcomed,
The hotel didn’t have my reservation and made me wait for a long time and I had to pay again
gadeer.partnerDec 30, 2020 Horrible staff. Extremely rude!! Breakfast was only bread. The heat did not work. We checked out a day early because of how rude the staff was!!!!!
