lakhbir.partnerNov 23, 2024 The property was tired. Extra charges to use the spa pool for guest. We did have a spa massage which was very average and the therapist weren’t really engaging. The indoor spa pool wasn’t warm enough. We did eat in the restaurant and it was average. Generally all staff were pleasant. Our room had been plastered in the bathroom and bedroom and wasn’t redecorated? An average hotel close to the square so this was convenient. We went for a winter sun break and the weather was great!
Great Location, & Hotel, Inflexible Registration
The location is PERFECT! Just at the entrance of the main medina and a few blocks from Koutoubia Mosque.
The hotel is beautiful. All the restaurants are great. The staff is great.
Registration not so great... We booked for 10 days to be paid at the end of our stay. After 3 days, we learned we needed to leave early. We gave 7 DAYS notice we were leaving 4 days early and the hotel refused to allow us to cancel those 4 days with the rationale it was high season and they didnt want to make this exception. So we ended up paying for 4 days we didn’t stay ($2,400).
kevin.friendsSep 26, 2024 Amazing location !!!
robert.partnerSep 16, 2024 Beautiful hotel that is steps away from the main square and souks. An oasis of luxury. I would highly recommend. We really enjoyed the spa, sky bar and pool. We enjoyed the Parisian restaurant on site.
Beautiful property with excellent staff - so warm and welcoming. Expedia should try and reflect the properties nomenclature for the room grades as this got very confusing onsite.
oyinlola.familyAug 15, 2024 The Customer relations manager was very emphatic and responsive to our needs.
john p.partnerAug 05, 2024 Amazing oasis of calm
This hotel was recommended, and it met our expectations. It’s a lovely hotel that is well kept. It is right next to the Medina so you’re just a few hundred feet from all the excitement of the old city. When you’re done shopping, it’s nice to come back to the solitude of this hotel.
muhammad.friendsJul 17, 2024 -
Hotel isn’t bad it is just ok clean nice staff but very limited options on dining
gabriela.family_with_childrenJun 14, 2024 The hotel was beautiful oasis away from the hustle and bustle you see right outside. The location was great because it give you the experience of being by the medina without going in too far. The staff was wonderful and friendly. I highly recommend staying and I look forward to coming back.
david.partnerMay 24, 2024 We had a great few days at La Koutoubia. If it was adults only and the downstairs pool was heated, this place would be perfect! The Indian restaurant was great!
Disappointing experience.
Very dated property. Staff very "curt" and "dry". A/C never worked during our two night stay despite several calls to front desk, all we got was excuses.
We specifically looked for a 5 Star facility while booking but were disappointed in our choice, service and facilities are nowhere close to a "5 Star". Only good part is its location, which is right on the edge of old town.
Sorry I have to leave such a review but I wanted to be fair to future travelers.
Les Jardin de la Koutoubia is the quintessential Moroccan hotel that effortlessly melds superb service and western luxuries with outstanding Moroccan flair and ambiance. The staff were outstanding, and we were never disappointed when we ate in any of the hotel restaurants. It's a gem of a hotel - steps away yet worlds apart from the bustle of Jemma El-Fnaa.
Stayed here 5 times now. Love it
Didn’t give me VIP upgrade or amenity. I didn’t know it was a VIP property, so I didn’t ask. Otherwise, property is beautiful, rooms are spacious, bed is comfortable, and staff is friendly and helpful. Complimentary bottled water and fruit in room. Breakfast buffet is bountiful and tasty. Three restaurants- Indian, Moroccan and Continental. We ate twice in Indian which was superb. Lovely and well-priced spa and two outdoor pools. Excellent massage! Can’t beat the location - three minute walk to the Koutoubia, Fnaa El Jmaa, and main souk. Would definitely stay here again!
I thoroughly enjoyed my stay here. All staff were polite and friendly. Facilities and accommodation are excellent and very handy to the main square in Jemaa El Fnaa.
Only comment is to be prepared to tip as if you’re in America.
Second time staying here. I love everything about this hotel, the staff, rooms, location, food, I really couldn’t fault it at all. I will be back!
Wonderful place. The location is great. The hotel is beautiful and the rooms are big. I will definitely go back
