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You are booking hotel for more than 30 days

Review Of Mercure Grand Jebel Hafeet Al Ain Hotel0123401234

Jebel Hafeet, Al Ain

    User Ratings & Reviews

    Important information that you need to know before you book!

    • All
    • COUPLE
    • FAMILY
    • BUSINESS
    • GROUP
    • SOLO
    4.0

    Very Good

    118 User Reviews and 277 Ratings

    Location4.7

    Room4.6

    Food3.4

    Amenities3.9

    Hospitality4.7

    Cleanliness4

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    Guest Reviews

    Excellent Stay

    Rated 5.0 by saiprabhu sivasubramanian . Family Traveller . Dec 23, 2024

    Very very nice hotel. Everything was to the perfect. Recommend for everyone

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    Average Stay

    Rated 3.0 by DELPHIN WILLIAM FERNANDEZ . Dec 21, 2024

    Positive highlights: the room and bathroom were clean, which we greatly appreciated. The property itself is visually appealing and has potential for an outstanding guest experience. Concerns: 1. Food quality: the food offered during our stay was below average despite the large portions. Additionally, the menu options were quite limited under the full-board package. 2. Property maintenance: while the property has charm, it feels outdated and could greatly benefit from some care and maintenance. 3. Special requests: i had made a special request for a cake to be delivered at midnight on december 18th to celebrate my wife’s birthday on the 19th. Unfortunately, this was forgotten, leading to an awkward situation and disappointment on what should have been a special occasion.

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    Excellent Stay

    Rated 5.0 by mennatalah ahmed . Dec 20, 2024

    The staff there is amazing and friendly, the hotel is a bit old but comfy location is wonderful

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    Excellent Stay

    Rated 5.0 by Atta Ur Rehman Qureshi . Dec 18, 2024

    The food was good and fresh, even though i ordered it at 3 a. M. Facilities are good available whenever's call them. Provide baby cart. The location was ideal, and the chilly weather made the experience even more enjoyable.

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    Awesome

    Rated 5.0 by Sanka Jayasinghe . Couple Traveller . Dec 16, 2024

    It was valuable and amazing experience in this winter

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    Excellent Stay

    Rated 5.0 by Rinaz Moilakiriyath . Dec 09, 2024

    Location and climate was awesome. Pool, kids park and sitting areas are very nice. I will visit again soon

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    Good staycation

    Rated 4.0 by Zahad K Z . Family Traveller . Dec 05, 2024

    My experience everything is good, good staff, tasty and quality food, nice behaviour of front office staff as well as room attenders, comfort stay for weekends, kids play area is amazing

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    Good Stay

    Rated 4.0 by Rashid shaikh . Dec 05, 2024

    All good

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    Good experience

    Rated 5.0 by Madhuparna Sengupta . Family Traveller . Dec 03, 2024

    Good environment, quick service, friendly staff.

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    Good Stay

    Rated 4.0 by SABA IMRAN . Nov 28, 2024

    Location is very nice food was average ovar all nice place to vista with family

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    Excellent Stay

    Rated 5.0 by Rahul Gupta . Nov 25, 2024

    Best location amazing amenities and facilities food quality also good

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    Hotel

    Rated 4.0 by Albin George . Group Traveller . Nov 18, 2024

    It was very nice property. But the time taken for check in was quite long.

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    Good

    Rated 4.0 by Amal Mathew . Family Traveller . Nov 18, 2024

    Good but the time taken for check in was too long

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    Good Stay

    Rated 4.0 by Sandy Alex . Oct 29, 2024

    Breakfast was good. Especially they have incorporated indian delicacies along with continental. Hotel is old and needs some maintenance.

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    Not like before

    Rated 1.0 by Hussam Birouty . Family Traveller . Oct 29, 2024

    It is not un excuse that if you fully booked to give bad service! the room i asked for is with queen bed after i get confirmed i surprised when it was wasn’t and the team didn’t change it, the room was not clean well plus we didn’t get the rooms before 4 pm, pillows was so bad, i been booked before but it was better!

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    Excellent

    Rated 5.0 by Mohammed Cheni . Family Traveller . Oct 28, 2024

    Good experience but got rooms bit late our check in time was 3 pm but they provide room at 4 pm but they have promised for 1 hr extra time at check out soo let see

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    Hotel is not organized

    Rated 2.0 by Aiham Safieh . Family Traveller . Oct 28, 2024

    There was huge delay from the hotel for check-in for us and our friends as finally we can make check-in at 4 pm. In addition to that the hotel amenities are not clean and the room furniture is old and some are not working well such us the bathroom

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    Excellent Stay

    Rated 5.0 by Amith Kumar . Oct 23, 2024

    room was excellent and even the overall venue, ambience. food at the venue i found a bit expensive but the location justifies that too. overall it was a great experience. thanks to mmt 🙏🏼

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    Ok

    Rated 3.0 by ARUN RAJSEKHER . Family Traveller . Oct 22, 2024

    Room service was not upto the mark, clogged drain in washroom, waited 2 hours to get room key after checkin time, got one towel in the bathroom after many follow-ups

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    Nice stay!

    Rated 5.0 by Mary Cris Bechayda . Family Traveller . Oct 20, 2024

    I love the outdoor activities especially the swimming pool and the overlooking views. It is very relaxing and good place to unwind

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