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Review Of Grand Excelsior Hotel - Near Mall of Emirates0123401234

Al Barsha, Dubai | 1.2 km drive to Mall of Emirates

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    User Rating & Reviews

    • everyone
    • couple
    • family
    • group
    • solo
    • business
    4.0
    Very Good

    1314 Ratings, 364 Reviews

    excellent
    45%
    very good
    31%
    average
    13%
    poor
    6%
    bad
    5%

    Last 10 Customer Ratings (Latest First)

    • 5
    • 5
    • 5
    • 5
    • 2
    • 4
    • 4
    • 4
    • 4
    • 4

    Rating Categories

    • Hospitality4.1
    • Facilities3.9
    • Food4.2
    • Room4.3
    • Cleanliness4.0
    • Value For Money3.8
    icon
    We are using generative AI to show you summarised user review

    Traveller Impressions

    Powered by Generative AI using recent user reviews

    The property is located in a good location with easy access to restaurants, supermarkets, and the Mall of Emirates. The rooms are spacious and have a traditional feel to them. However, some guests have complained about the poor quality of room service, food, and toiletries. The reception staff has also received criticism for their unprofessional behavior and poor customer service. On the positive side, some guests have praised the cleanliness of the rooms and the amenities such as the gym, pool, and spa.

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