Staff friendly professional and informative! Excellent valet and bell services Room spacious, pillows could be cooling could not change heat settings and it was hot. Sofa bed hard to sleep on for others.
chris.friendsNov 23, 2024 Nice room
Great downtown location, near parking, transportaion, and dining
Loved the whole hotel, the breakfast buffet was amazing. Ten out of ten will definitely return!
william.familyNov 20, 2024 Everything was great. Except on the last night of my stay my room was not cleaned they just left a couple of fresh towels. Other then that I enjoy my stay.
Coldest pool in history.
Gorgeous pool , booked it for the kids, hypothermia for the family.
Brutal care of such a nice facility.
Our stay was great.
My dad & I had dinner in the restaurant on Friday the food was amazing.
Breakfast buffet had everything a person could ask for & the potatoes were incredible, our compliments to your cooking staff.
We will definitely stay again when visiting Pittsburgh & recommended others to stay.
Beautiful hotel. Great location.
suzann.familyOct 27, 2024 I liked that our room was clean, nice and spacious. They had a pool, exercise room, and the breakfast was good. I did not like that parking was separate and had to pay extra for that. Overall it was a good experience and a very nice place. We will definitely go back!
Great hotel in a great location
Great hotel in a great location in the heart of downtown Pittsburgh. My suite was very roomy, clean and had a fantastic view of downtown.
Staff was super friendly and made sure my stay was perfect.
esteban.partnerOct 23, 2024 We've stayed here multiple times. Love it! Never disappointed.
steffi.partnerOct 22, 2024 Great location.
This is a low rating due to an inflexible cancellation policy. My husband passed away unexpectedly over the summer and I had too much going on as a result to realize that I missed canceling the hotel reservation due to a change in my length of stay. I was less than a day late to cancel my reservation and they refused to provide an exception since it had been “too king” since my husband passed away to allow the refund. It was adding insult to injury and I won’t use this hotel again.
theresa.partnerOct 18, 2024 Loved the fresh options for breakfast! Staff were friendly and helpful. Room was large, quiet. Wish pillows had been a little larger and parking was a little cheaper, but parking staff were quick with valet service and helpful. Very convenient location to shops and restaurants in town. Would stay again!
adrienne.family_with_childrenOct 17, 2024 Great views
The couple times we needed someone there were long periods with no one at the front desk. The staff at the breakfast area were rude and unprofessional. Particularly the girl making omelettes.
We drove 6 hours from New Jersey as a family to see the Sebastian Maniscalco Show. Our room was very nice, however, there were not enough clean towels, or toilet paper or tissues, and the bottles of body wash, shampoo and conditioner were nearly empty. We rented a suite for 5 people and were only given water enough for two. we made due, but were a bit disappointed.
Location is great. Easy to get to a lot of places for dining and entertainment.
Hotel was walkable to the PNC Arena. Hotel is the old bank building. Rooms are a decent size and staff are very friendly. I would stay here again.
