It's important to note that due to the closure of PCH, and the other weather issues the area has had to endure, that Big Sur is struggling on a lot of levels. The Lodge was severely understaffed and the staff that was there was surly and defensive when approached. It made the stay difficult to manage. Again, I understand the issues the area is dealing with, however this was one of the busiest weeks of they year so there should've been better prep on the part of the management. Mason was helpful but we are still waiting to hear back from him (or anyone at the lodge) about the adjustment made to the last night of our stay. Please let us know if you read this. Praying that Big Sur recovers fully and we'll continue to visit and support as this is a very special place to my family and I.
jonathan.partnerDec 01, 2024 Pixar Lodge is so conveniently located inside Pfeiffer State Park! Beautiful grounds, great hiking trails lovely staff and overall lovely experience 😊
suharli.familyNov 26, 2024 Location location lication
The room was just ok with very dated and dirty bathroom.
Everything was great except the heater was really noisy when it clicked on and off. We realized we were better off heating the room and then turning it off to sleep. Which wouldn't have worked if it was really cold all night.
Extremely poor customer service.
We stayed one night. The hotel was prepaid and booked on Hotels.com. But, we were charged again but the hotel for the room. Three calls to the hotel later and still no return call from the manager regarding the over charge. Very dissatisfied!
Visit Big Sur but don’t stay in Big Sur
The BigSur Lodge is not a hotel but a collection of connected cabins which are outdated. The heater was not able to heat the cabin. There is only WiFi in the “conference center” which is run down, lacking proper seating. A poor experience
nancy.partnerNov 16, 2024 We have loved Big Sur. Staying at the lodge was a treat. The park has a lot of wonderful trails to explore.
Loved location but lack of wifi in rooms or main lodge was disappointing. Wifi is dismal convention room was ridiculous. Old soap bar left in our shower, heater made loud clicking and popping noises all night and half the vertical slats on bathroom window were missing. Property well maintained though and trails super close.
It was very nice! Great location!
All the modern conveniences in a beautiful rustic setting
beverly.partnerNov 06, 2024 The check in woman was a bit grumpy and short. The room was nice but the bathroom could use some upgrade and the pillows are lumpy. Not everyone likes Earl Grey tea. Very perfumy. A plain black tea like English breakfast would be a better choice for all tastes. But the real mugs were a nice touch. Dinner was very nice and waitress very pleasant.
bobby j.partnerNov 05, 2024 the people working there are amazing and the property is super beautiful
Absolutely incredible property and a joy to stay in!
vangela.partnerNov 01, 2024 Comfortable and spacious rooms. These are old cabins but they are clean and have the usual in-room amenities: coffee, fridge, charging ports, etc. The entire point of being in Big Sur on this trip was to be out and about reveling in the beauty of the place so this lodging was perfect for us. Loved not having a TV and less than excellent connectivity while here. Very nice to unplug.
richele.familyOct 26, 2024 First time staying at Big Sur Lodge and we loved it! Great location and service. Cute cabins, our room had a kitchen and seating area.
Service was ok. Room was fine
kenne.partnerOct 24, 2024 So peaceful and beautiful, no TV or phone service, so nice
Beautiful setting in state park, close to hiking trails. Cabins need a bit of updating.
janice.friendsOct 23, 2024 My room was a little dated but fine. The property is well worn from lots of visitors, but a walk through the park is always a plus!
