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COUPLE
FAMILY
BUSINESS
GROUP
SOLO
3.0
Good
27 User Reviews and 59 Ratings
Location3.6
Cleanliness3.2
Room2
Food3.9
Value for Money2.9
Hospitality4.3
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Guest Reviews
Excellent Stay
Rated 5.0 by Ashok kumar Phul . Family Traveller . Aug 18, 2024
The hotel holiday inn express, new york was situated at very decent place near to time square. Place was good and worth the money i spent. Though there are limited options for vegetarians, still breakfast was convenient and good. Personally advise to opt for the property. Enjoy!
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Worst experience
Rated 1.0 by Jinal Prajapati . Family Traveller . Jul 24, 2024
Poor hospitality & worst elevator and also no food options for vegetarians and not even proper seating arrangements
Never stay in this hotel. Only one elivator always works out of two in 34 floor building. One is also sometimes stops in between. We have to use 3 to 4 times stairs. Breakfast space very less. People can not find place to sit during breakfast. We have to have standing breakfast due to no space. Veer very very bed hotel. Horrible experience.
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Small guest house and super expensive
Rated 1.0 by Akshita Akshita . Family Traveller . May 21, 2024
Room size is extremely small, breakfast was not good, lift was really slow and sometimes had to wait 15mins for the lift. Room was not cleaned well
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My review of holiday inn
Rated 4.0 by jeffrey reyes . Solo Traveller . Mar 20, 2024
Good breakfast and near time square. Mr william on reception is very helpful. Thanks to him. Keep it up!
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Unprofessional staff
Rated 2.0 by Amod Tripathi . Business Traveller . Feb 12, 2024
Location is convenient. Rooms are ok. Services are bad and staff is super bad and discriminating not resolving issues deliberately.
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Average Stay
Rated 3.0 by Ankur Chaurasia . Group Traveller . Jan 28, 2024
Food is good but rooms have some amenities missing. One should travel with two travellers per room
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Well worth the money!
Rated 5.0 by Rahul Bighane . Business Traveller . Jan 17, 2024
Great food, service and room. The breakfast buffet was amazing besides the front desk was very swift in the check in process. Very accessible location of the hotel
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Excellent Stay
Rated 5.0 by Deepak Moolani . Family Traveller . Dec 23, 2023
Brilliant location. Good healthy breakfast. Rooms were spacious and amenities were excellent. No gym though as promised
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New york stay
Rated 4.0 by Jasmine VazShekhar . Couple Traveller . Nov 05, 2023
The property is at a good location and close to food joints and walking distance from metros and bus station
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Average stay
Rated 3.0 by Lalatendu Sahoo . Business Traveller . Oct 18, 2023
I was there for a business trip. Staff was super courteous and excellent - no issues during checkin and check out - it was fast. There was no rationing on water bottles however you have to pick it up from the reception counter. Should improve the room condition (bathroom door was not closing) and breakfast menu was repetitive and boring.
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Terrible Stay
Rated 1.0 by Iqbal Mehra . Oct 01, 2023
1)22nd floor, lifts came after 30 odd minutes. Each day we had to walk down 22 floors going down for breakfast & check out with 4 large bags by stairs 2) no water given to us, allways told -finished 3)tea /coffee/sugar sachets never refilled. Went without bed tea 4) breakfast was awful. Paper plates /half cooked eggs /no coffee at times available/no bananas etc etc. 5) room was not cleaned at all times 6) rooms require refurbishment 7) staff was rude at all times. It was a worthless stay & a total waste of a huge amount of money. Terrible
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Terrible Stay
Rated 1.0 by Naresh Lathiya . Jun 11, 2023
It's very bad expiriance too conses-ted too poor service 0 point don't suggest anyone
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Poor Stay
Rated 2.0 by NIRAV SHROFF . May 17, 2023
Breakfast not up to mark, no veggie breakfast available, no fruits, getting over before we reach, also staff not so friendly at front desk.
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Pathetic and rude staff
Rated 1.0 by Atul Goyal . Solo Traveller . May 10, 2023
Have never seen worst front desk staff in any hotel than this. Some ladies (don’t know their name) in day and night shift talk like they are the queen and guests are the servants, not knowing it’s other way round. pathetic, horrible front desk staff, must be fired by hotel immediately if they want to remain in business. Moreover, they charged $500 on my credit card without my permission, and till date no response/resolution on that from hotel.
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Great location but rooms are too small
Rated 4.0 by Daksh Arora . Couple Traveller . Dec 31, 2022
As written above, location is killer. Walking from times square and almost every attraction. But the rooms were too small.
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Poor Stay
Rated 2.0 by Kumeil Bachooally . Dec 06, 2022
Very unhelpful reception, have swiped my card twice n still don't know if i have been charged double or not, according to my bank it's been swiped twice. The house keeping staff was very incompetent and very careless. Only made the bed. No replenishment of soaps n beverages. Also didn't bother to vacuum. Over all not a very cordial stay. Location is very good, n that is the only advantage of this hotel.
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Except for location; not a great experience!
Rated 2.0 by Ruma Chatterjee . Business Traveller . Dec 04, 2022
Pathetic; one of the worst hotel i stayed in times square. No hair dryer in the room; broken cup boards, the bathroom door doesn’t lock; the coffee maker didn’t work, not adequate lighting in the room. I paid almost 850 dollars for two nights but it was not worth it at all. I repent my decision of cancel-ling the hampton inn reservation and paying for this hotel. Complete waste of money!
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Great stay
Rated 4.0 by Shuresh Mani . Solo Traveller . Jul 29, 2022
All good. Hotel is in middle of city. Morning breakfast restraint is very small too crowded almost took 1 hrs every day.
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Pathetic hotel and staff
Rated 1.0 by PRAGATI SANDEEP GONDHALEKAR . Solo Traveller . Jul 04, 2022
Hotel staff was harassing us for payment because make my trip did not pay them, instead of taking the payment from makemytrip for a fully prepaid trip they recharged us on credit card leading to double payment which we had to fight it out and was a painful process, everyday was a harassment and makemytrip service and help desk were pathetic do not book this hotel and definitely not with makemytrip
